My last four stays have required calling the Diamond Desk to get credit for these points. I always pay and book with my Amex, but for some reason they have changed the method of payment to "cash" in the stay details. Fortunately the online folios show payment with an Amex. One poor fool at the Diamond Desk insisted I would have to fax in the receipts to get credit, even though they can be viewed online! Fortunately I knew to call back and get someone who was more helpful.

Has anyone else encountered this recently?