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Text loyalty program-- 10,000 points?

Text loyalty program-- 10,000 points?

Old Feb 23, 2011, 12:42 pm
  #91  
mmo
 
Join Date: Apr 2010
Posts: 183
I sent email yesterday, it worked. Forward the email today and it came back as undeliverable. Also phone number no longer works which worked fine yesterday.... What a pure rip off!
Can't we ramp this up and get somebody's hand slapped?
mmo is offline  
Old Feb 23, 2011, 12:49 pm
  #92  
 
Join Date: Feb 2011
Location: NY/NJ
Programs: HHonors Diamond
Posts: 82
Originally Posted by thepointsguy
+1. This is just embarassing. What loyalty program uses a HOTMAIL account? Seems borderline phishy to me.
Maybe we should just email Renee Snoke, Sales Coordinator at [email protected]. She was taking the calls yesterday at (401) 608-3516.

They did change the websites, both just say "Join our loyalty program! Text Hampton to 40491!" now:

http://www.providencedowntownhotels.com/
http://www.raynhamhotel.com/
BuilderTraveller is offline  
Old Feb 23, 2011, 12:51 pm
  #93  
 
Join Date: Dec 2010
Location: BOS
Programs: AA, DL, SPG gold
Posts: 8
This is poor form by local management, and probably the sort of thing that will make Papa Hilton at corporate HQ take notice.
mizwada is offline  
Old Feb 23, 2011, 12:53 pm
  #94  
 
Join Date: Sep 2006
Location: TN
Programs: DL DM, AA EXP, SC, Avis PC, HH Gold, Hyatt DM, SPG Gold
Posts: 61
I got the reply text message, called the number and got the recording that the mailbox was full, sent an email to [email protected], received an email deleted without being read message, called the number again and received the message that the last points were credited on 02/18/2011 and the special was over, received a text message with specials, sent a stop Hampton text message to prevent future texting.

Bad customer service means my stays will be at Hyatts when in their area.
cmtomlin is offline  
Old Feb 23, 2011, 12:56 pm
  #95  
 
Join Date: Jul 2009
Location: RDU
Programs: Delta silver, HH silver, IHG platinum, SPG gold, AMEX platinum
Posts: 400
Send your info to a HOTMAIL account? wow this is pretty ghetto. Now they'll have your name, cell #, email and hhonors number :-)

Favorite pet name anybody?

Originally Posted by BuilderTraveller
I just got another text from them:

Hampton Inn: Send your name and HH number to [email protected] You'll receive your 10K HH points after your first stay at either participating hotel.

WEAK. Oh well.
stealph is offline  
Old Feb 23, 2011, 12:57 pm
  #96  
 
Join Date: Feb 2011
Location: NY/NJ
Programs: HHonors Diamond
Posts: 82
Rate (USD) 198.00
Taxes 23.17
Total 221.17
Total For Stay
221.17 USD

They are calling for clouds or maybe even rain next weekend. Good thing I can cancel as late as 6pm on check-in day.
BuilderTraveller is offline  
Old Feb 23, 2011, 1:00 pm
  #97  
 
Join Date: Dec 2000
Location: BOS
Posts: 1,468
I sent the text and made the call shortly after the OP posted the offer. (Thanks, OP!) I just checked and the points are there. Hope they don't take them back now.
mareh is offline  
Old Feb 23, 2011, 1:01 pm
  #98  
 
Join Date: Jul 2009
Posts: 24
The cache on Google for both websites shows the original offer, if you forgot to get a printout. (Type the website in Google, and select Cached)
waiata is offline  
Old Feb 23, 2011, 1:11 pm
  #99  
 
Join Date: Nov 2002
Location: Boston, MA
Programs: AA PlatPro (LTG), Marriott Titanium (LTG), HH Diamond
Posts: 255
This is the ultimate in sketchy.

Delivery has failed to these recipients or distribution lists:

[email protected]
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
Sent by Microsoft Exchange Server 2007

chriseng is offline  
Old Feb 23, 2011, 1:15 pm
  #100  
 
Join Date: Dec 2007
Location: DFW
Programs: AA Lifetime Platinum, Hyatt Plat Hilton Gold, SPG Gold, Club Carl Gold, IHG Plat
Posts: 1,002
Originally Posted by jaw_24
I also just received the txt about staying to receive the points, but checked my account and the 10k are already there. Here's hoping they can't retract the points!
I got the same text after receiving the points. I'm with you in your hope that the points don't "disappear" tomorrow.
iamthehpt is offline  
Old Feb 23, 2011, 1:16 pm
  #101  
 
Join Date: Feb 2011
Location: NY/NJ
Programs: HHonors Diamond
Posts: 82
BuilderTraveller is offline  
Old Feb 23, 2011, 1:25 pm
  #102  
 
Join Date: Feb 2009
Programs: SPG, HH, Avis, United
Posts: 64
Originally Posted by BuilderTraveller
Quick, everybody book a room for next weekend and we'll all cancel on Thursday for revenge.
I'll get flamed for this opinion but...

Guys... Move on. Someone screwed up.
It was a promotional activity for local customers, not the entire web. They screwed up, that doesn't mean we are all entitled now.
askjeffro is offline  
Old Feb 23, 2011, 1:27 pm
  #103  
 
Join Date: Feb 2011
Location: NY/NJ
Programs: HHonors Diamond
Posts: 82
Wink

Originally Posted by askjeffro
It was a promotional activity for local customers, not the entire web. They screwed up, that doesn't mean we are all entitled now.
True - they did only post it on the Rhode Island Internet.
BuilderTraveller is offline  
Old Feb 23, 2011, 1:28 pm
  #104  
 
Join Date: Dec 2007
Location: DFW
Programs: AA Lifetime Platinum, Hyatt Plat Hilton Gold, SPG Gold, Club Carl Gold, IHG Plat
Posts: 1,002
Originally Posted by BuilderTraveller
True - they did only post it on the Rhode Island Internet.
Does Rhode Island even have internet?
iamthehpt is offline  
Old Feb 23, 2011, 1:33 pm
  #105  
 
Join Date: Jan 2010
Location: Seattle
Programs: Hyatt Diamond, Delta Plat
Posts: 304
Originally Posted by stealph
Send your info to a HOTMAIL account? wow this is pretty ghetto. Now they'll have your name, cell #, email and hhonors number :-)

Favorite pet name anybody?
+1 (and I got the same text). This is just bad marketing. Guess I know which hotel NOT to stay at.
hilmar is offline  

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