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Text loyalty program-- 10,000 points?

Text loyalty program-- 10,000 points?

Old Feb 23, 2011, 12:19 pm
  #76  
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Just received this text:

Hampton Inn: Send your name and HH number to [email protected] You'll receive your 10K HH points after your first stay at either participating hotel.
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Old Feb 23, 2011, 12:20 pm
  #77  
 
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I just got a text saying I'd receive my 10K points after my first stay at either participating hotel. I call shenanigans... they are trying to back out of the original offer. I signed up via text at 1:16am on Tuesday.
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Old Feb 23, 2011, 12:20 pm
  #78  
 
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I just got another text from them:

Hampton Inn: Send your name and HH number to [email protected] You'll receive your 10K HH points after your first stay at either participating hotel.

WEAK. Oh well.

Last edited by BuilderTraveller; Feb 23, 2011 at 12:22 pm Reason: fixed email address
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Old Feb 23, 2011, 12:21 pm
  #79  
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Same here. Not cool.

They'd have been better off with nothing. Now we all hate them.
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Old Feb 23, 2011, 12:22 pm
  #80  
 
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Originally Posted by josephstern
Data points

Text: yes

HH points: no

Method: emailed, haven't gotten a reply either way
I did the same, with the same results. Received the 20% off text this morning, followed by another just moments ago:

"Send your name and HH number to [email protected]. You'll receive your 10k HH points after your first stay at either participating hotel."
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Old Feb 23, 2011, 12:22 pm
  #81  
 
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terms changed?

I just got this text

Hampton Inn: Send your name and HH number to [email protected] You'll receive your 10K HH points after your first stay at either participating hotel.

So now you have to stay to get the POints?
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Old Feb 23, 2011, 12:27 pm
  #82  
 
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Got the same text just a few moments ago as well, but fortunately I checked and saw this welcome piece of info on my activity:

HHONORS INCENTIVE POINTS - HAMPTON INN & SUITES PROVIDENCE DOWNTOWN 10,000

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Old Feb 23, 2011, 12:27 pm
  #83  
 
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Just emailed back asking why they are reneging on their earlier offer. If they don't honor the original offer, it's going to have the exact opposite effect of a loyalty program.
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Old Feb 23, 2011, 12:28 pm
  #84  
 
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Originally Posted by chriseng
I call shenanigans...
Everybody grab a broom
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Old Feb 23, 2011, 12:29 pm
  #85  
 
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Originally Posted by cblaisd
Exactly the drill I followed, except my call was at about 11:15 EST.
I called at 11:27 am yesterday and spoke with Renee. I still don't see any points posted.

And now I received the text msg about receiving the points after the first stay at either participating hotel.

We should not let this slide. They are trying to weasel out of this one.
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Old Feb 23, 2011, 12:32 pm
  #86  
 
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Originally Posted by tpat
We should not let this slide. They are trying to weasel out of this one.
Quick, everybody book a room for next weekend and we'll all cancel on Thursday for revenge.
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Old Feb 23, 2011, 12:34 pm
  #87  
 
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Originally Posted by chriseng
Just emailed back asking why they are reneging on their earlier offer. If they don't honor the original offer, it's going to have the exact opposite effect of a loyalty program.
+1. This is just embarassing. What loyalty program uses a HOTMAIL account? Seems borderline phishy to me.
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Old Feb 23, 2011, 12:36 pm
  #88  
 
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I also just received the txt about staying to receive the points, but checked my account and the 10k are already there. Here's hoping they can't retract the points!
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Old Feb 23, 2011, 12:37 pm
  #89  
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Originally Posted by chriseng
Just emailed back asking why they are reneging on their earlier offer. If they don't honor the original offer, it's going to have the exact opposite effect of a loyalty program.
Originally Posted by tpat
I called at 11:27 am yesterday and spoke with Renee. I still don't see any points posted.

And now I received the text msg about receiving the points after the first stay at either participating hotel.

We should not let this slide. They are trying to weasel out of this one.
Did you expect something for nothing?

Personally I am surprised they would run such a dumb offer predicated on a dial-in requirement, the phone lines are jammed - I get a "not in service" recording.

Basically this is now a 10k bonus for staying at a Hampton. Not bad, but I'm going to "unsubscribe" if they continue to spam text me (also pretty stupid). Does HHonors have any adults working there today?
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Old Feb 23, 2011, 12:39 pm
  #90  
 
Join Date: Feb 2010
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Very shady to change the terms of the offer, that you now must stay at one of two properties, after so many of us had texted in yesterday with the understanding that we would receive the points by following the original instructions.

This reflects very poorly on Hilton.
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