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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Nov 22, 2017, 12:41 pm
  #121  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
The AY app checks whether there’s space available in F fare class as this is the upgrade bucket.
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Old Nov 22, 2017, 1:33 pm
  #122  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270
This 50k upgrade from Y (I guess?) to F (3x upgrade...Y->W->J->F) on BA with AY code is very interesting, the fare classes do match so must be just an IT glitch, which are nothing new with AY...must have been very expensive mistake for AY as those BA F fares sure aren't cheap and BA will get their money, that we can be sure of

It is a little bit similar thing as someone else mentioned AY status putting them on AA's upgrade list at the gate..
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Old Nov 22, 2017, 2:05 pm
  #123  
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Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
Originally Posted by on22cz
I'm thinking of making a booking on an US OTA with 24-hour cancellation period. If I'm correct, it should ticket and leave some good time to give it a try in the app. It may also be worth checking BA's F cabin availability - the question would be which exact fare to look for.
While such mistakes may happen, I wouldn't count on it. Especially if you book today but don't fly immediately – AY monitors FT and you can be sure they'll notice this. A great surprise for those who have succeeded in doing this, but it's safer to consider it a one-time incident.
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Old Nov 22, 2017, 2:15 pm
  #124  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270
Originally Posted by lkrt
The AY app checks whether there’s space available in F fare class as this is the upgrade bucket.
Yes, it does...just out of curiousity I checked my upcoming SEA-LHR flight...there's F available (with AY code) on the flight but the AY App is showing nothing...could of course be also because it is ticketed in J(I). But, then again, the AY App is not very clever as it often promotes Y+ when already in J..But, just as one data point, AY F availability on BA codeshare doesn't automatically show anything in the App...but we knew this already..
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Old Nov 22, 2017, 2:16 pm
  #125  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
It's just a case of when all stars align. Extremely good luck, but as NoWindowSeat pointed out, it's not something that is easily recreated.
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Old Nov 23, 2017, 1:25 am
  #126  
 
Join Date: Mar 2017
Programs: AY+ Plat
Posts: 38
Originally Posted by Tapio
I'm fully aware it should not be possible and that's why this is so interesting. ​​​​


I also remember someone was writing about this same topic at some occasion, but was not able to find that text.
Tickets were with the same booking class & fare type. I know his "pre-flight pattern" and as I have next NA flight coming in three weeks I will see if I can repeat it and if this "feature" will show up again.
My friend was able to do exactly same thing. She had PRO oneway ticket with AY codes HEL-LHR-SEA (LH op'd by BA). She was able to see upgrade space and was able to get upgrade using AY app with 50 000 points. She ended up sitting in First. (I did receive pictures from CCR and from the nose of a 747 so it was a legit upgrade). Point accrual was according to the original fare bucket. She was also upgraded for the HEL-LHR flight (she thought it was op-up, but isn't this normal procedure when you have SH+LH and you upgrade LH with points?).
Kari Jurri is offline  
Old Nov 27, 2017, 7:39 am
  #127  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
It’s now a week until my flight and this morning there were 5 seats for sale in J. I sent an email to the Plat customer service asking whether they can forward the query to the relevant department to expedite things. They sent an apologetic mail back saying that as the flight is close to full, they’d probably only clear the waitlist at the airport.

Almost having given up, I received a new updated eticket just two hours later. Made me one very happy customer not having to do a ten-hour redeye in Y+.
lkrt is offline  
Old Dec 10, 2017, 7:01 pm
  #128  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
I remember reading somewhere here on FT that it would now be possible to waitlist a points/voucher upgrade on the web. But I didn't find such an option, not on the app and not on the website. It was easy to call in and have it waitlisted, but I would have preferred the online tool. Could anyone elaborate on how this is done?

Btw, surprisingly good F inventory HEL-SIN in late April. Booked the current campaign fare. Return is from BKK, and on my day, it shows zero F bucket, whereas on the day before and after, there are 5+ seats available
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Old Dec 10, 2017, 9:32 pm
  #129  
 
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
There is a web-form you can use to make the upgrade request. Apparently it it sends an e-mail to the CS. Usually the response time is within a couple of hours.

Link to the page:
https://www.finnair.com/fi/gb/finnai...e-travel-class

Select towards the end of the page "Make a request for a travel class upgrade" to access the fields to make the request.
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Old Dec 11, 2017, 12:26 am
  #130  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
Oh yes, it's there. Thanks! I was looking for it on the next page, on the page where you actually purchase the upgrade.
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Old Dec 11, 2017, 12:32 am
  #131  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Originally Posted by ffay005
Oh yes, it's there. Thanks! I was looking for it on the next page, on the page where you actually purchase the upgrade.
It is on the page where you buy a points/voucher upgrade and it was definitely automatic when I did it a month ago or so. If you push ”Upgrade” on MMB, then choose the ”Upgrade with points” when it finally becomes available, you can choose to waitlist on the page with all those checkboxes.
lkrt is offline  
Old Dec 19, 2017, 1:28 am
  #132  
 
Join Date: Nov 2016
Location: TPE
Programs: AS MVP, IHG spire, Hilton Gold
Posts: 5
newbie here

I'm a bit curious about upgrade with routing like YYZ-ORD-HEL-HKG

Is it still cost 50,000 points for two LH flight without stopover ?
wei3027 is offline  
Old Dec 19, 2017, 1:59 am
  #133  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
50 000 points will cover one longhaul segment, and a short haul immediate connection. For ORD-HEL + HEL-HKG, you will need to pay 100 000 points.
ffay005 is online now  
Old Dec 28, 2017, 6:18 am
  #134  
 
Join Date: Jun 2017
Programs: AY+ Plat
Posts: 40
Okay fellow FTers: how often have your upgrade requests *not* cleared? I made a few upgrade requests on vouchers that expire before the flight, and I'm trying to figure out how big is the risk that I lose the vouchers. The routes are JFK-HEL and HKG-HEL.
HELboy is offline  
Old Dec 28, 2017, 6:34 am
  #135  
 
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Originally Posted by HELboy
Okay fellow FTers: how often have your upgrade requests *not* cleared? I made a few upgrade requests on vouchers that expire before the flight, and I'm trying to figure out how big is the risk that I lose the vouchers. The routes are JFK-HEL and HKG-HEL.
Seeing you're Platsku, I'd say both will go through. If not confirmed 24h before departure, call and beg. Worked for me.
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