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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Nov 7, 2017, 9:32 am
  #106  
 
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD
Posts: 411
Originally Posted by WilcoRoger
Correct on all counts. Just make sure, that you use the vouchers you receive in this period before the end of the period, otherwise they expire. The flights can be anytime in the future, but you need to initiate the upgrade during the actual period.

Also remember, that you'll get a giveaway gold card when you qualify, and you'll have until the end of the current period to gift it. Then you'll get another one to give away when the new period starts. The gifted cards will be valid for a full year (recepient's qualification period resets upon receipt of the gifted status)
Thanks! Few of my friends just got lucky
aama is offline  
Old Nov 19, 2017, 4:23 am
  #107  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
I’m upgrading a longhaul flight with points. There’s a shorthaul feeder flight for that, but it’s a week before the longhaul flight. Is it upgraded too if I upgrade the longhaul with points?

Of course the longhaul doesn’t have upgrade availability, so I will have to waitlist it. This will probably affect so that the shorthaul won’t be automatically upgraded, right?
lkrt is offline  
Old Nov 19, 2017, 4:36 am
  #108  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
Originally Posted by lkrt
week before the longhaul flight. Is it upgraded too if I upgrade the longhaul with points?
No. sh-upgrade is only for immediate connection with lh.
OH-LGG is offline  
Old Nov 19, 2017, 4:36 am
  #109  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
IME, different availability on different segments does not affect anything. The SH can be processed and the LH can be waitlisted or vice versa

But I have a faint memory reading that connections with stopover does not fall under the rule "both segments upgraded for same points" so you might have that problem instead.
intuition is offline  
Old Nov 19, 2017, 10:42 am
  #110  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Alright, it’s a pity. Thanks!
lkrt is offline  
Old Nov 19, 2017, 11:23 am
  #111  
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Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
Originally Posted by intuition
But I have a faint memory reading that connections with stopover does not fall under the rule "both segments upgraded for same points" so you might have that problem instead.
That's true, unfortunately - a 4 days layover in HEL means that my final sh leg is NOT upgraded with the lh
WilcoRoger is offline  
Old Nov 20, 2017, 6:16 am
  #112  
 
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD
Posts: 411
One more question regarding the gifted Gold card and upgrades. The 1st gifted Gold card gets 4 sh vouchers, do they get 4 new vouchers after my period starts over or?
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Old Nov 20, 2017, 6:20 am
  #113  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
They get their own new 12-month tracking period, so your period is not fixed to it anyhow. That also means they only get 4 vouchers, unless they retain their tier or become Platinum.
on22cz is offline  
Old Nov 20, 2017, 11:56 am
  #114  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
I put myself on the waiting list for a BKK flight that's due to depart in about two weeks' time. The flight seems to have 6 seats available in J. What are your recent experiences on the waitlist? How long has it taken for the waitlist to clear?
lkrt is offline  
Old Nov 20, 2017, 3:47 pm
  #115  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 865
Similar situation here, only 7 J seats available and waitlisted. Does it always clear at some point ?
lento is offline  
Old Nov 22, 2017, 9:06 am
  #116  
 
Join Date: Sep 2016
Location: HEL
Programs: AY+ Platinum
Posts: 103
I would like to share an interesting upgrade experience which happened to my colleague recently. His ticket was marketed/sold under AY and route was from HEL-LHR-YVR-LHR-HEL. LH legs were operated by BA. For the return LH leg from YVR to LHR my colleague managed to upgrade his economy ticket via Finnair app to business with 50k points. However once he received his updated ticket he actually was put to first class. Thereby he sat in the first row which was not too bad him!

I was on the same flight, with same ticket type and we are both with Gold status. But I was not so lucky with Finnair app i.e. no chance to upgrade my ticket. Anyway I was very happy on behalf of him!
Tapio is offline  
Old Nov 22, 2017, 9:53 am
  #117  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Officially, you can't upgrade codeshares with Finnair Plus points. Did you actually see him/her upgrading?
Courmisch is offline  
Old Nov 22, 2017, 10:15 am
  #118  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Originally Posted by Tapio
I would like to share an interesting upgrade experience which happened to my colleague recently. His ticket was marketed/sold under AY and route was from HEL-LHR-YVR-LHR-HEL. LH legs were operated by BA. For the return LH leg from YVR to LHR my colleague managed to upgrade his economy ticket via Finnair app to business with 50k points. However once he received his updated ticket he actually was put to first class. Thereby he sat in the first row which was not too bad him!

I was on the same flight, with same ticket type and we are both with Gold status. But I was not so lucky with Finnair app i.e. no chance to upgrade my ticket. Anyway I was very happy on behalf of him!
This is the second time I see/hear the story of BA flight upgraded via the app for 50k points, ending up with an F seat. Wasn't there really any difference in your tickets? E.g., origin / destination? I'm really curious about details here! (but maybe it could better be distributed via PM?)
on22cz is offline  
Old Nov 22, 2017, 11:18 am
  #119  
 
Join Date: Sep 2016
Location: HEL
Programs: AY+ Platinum
Posts: 103
Originally Posted by Courmisch
Officially, you can't upgrade codeshares with Finnair Plus points. Did you actually see him/her upgrading?
I'm fully aware it should not be possible and that's why this is so interesting. ​​​​

Originally Posted by on22cz
This is the second time I see/hear the story of BA flight upgraded via the app for 50k points, ending up with an F seat. Wasn't there really any difference in your tickets? E.g., origin / destination? I'm really curious about details here! (but maybe it could better be distributed via PM?)
I also remember someone was writing about this same topic at some occasion, but was not able to find that text.
Tickets were with the same booking class & fare type. I know his "pre-flight pattern" and as I have next NA flight coming in three weeks I will see if I can repeat it and if this "feature" will show up again.
Tapio is offline  
Old Nov 22, 2017, 11:39 am
  #120  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
I'm thinking of making a booking on an US OTA with 24-hour cancellation period. If I'm correct, it should ticket and leave some good time to give it a try in the app. It may also be worth checking BA's F cabin availability - the question would be which exact fare to look for.
on22cz is offline  


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