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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Apr 21, 2018, 2:03 pm
  #181  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Anybody knows if the wait listing tier benefit applies to the upgrader or the upgradee, if those are different persons/have different names? Or does it only work at all if they are one and the same?
Courmisch is offline  
Old Apr 21, 2018, 2:13 pm
  #182  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
I suppose it is based on the one "paying" for the upgrade.
When I upgrade someone, AY inserts a FQTR with my FF# in their booking. So upgrade can be tracked back to me. They are also waitlisted without any problems (but I have no way of knowing if they are handled with same priority as I would get)
intuition is offline  
Old Apr 22, 2018, 1:11 am
  #183  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Well somehow, I'm unable to wait-list someone else. It just says unavailable - both ways - even though I'm logged in as Plat. Not sure if this is a glitch, a new enhancement, or something with the flights. FWIW, one leg is short-haul A359, the other is just narrow body.
Courmisch is offline  
Old Apr 22, 2018, 2:06 am
  #184  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
I've never waitlisted someone else through the tool. And since the new policy seems to be not to publish much availability to the tool anyway, I wouldn't even go there. Use plat line.
intuition is offline  
Old Apr 22, 2018, 7:08 am
  #185  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Originally Posted by Courmisch
Well somehow, I'm unable to wait-list someone else. It just says unavailable - both ways - even though I'm logged in as Plat. Not sure if this is a glitch, a new enhancement, or something with the flights. FWIW, one leg is short-haul A359, the other is just narrow body.
It certainly is possible to waitlist someone else when the plat "pays" for the upgrade. But I've never tried it with the web form (that doesn't even allow me to waitlist myself), but asked the platinum cs line to do it for me. As a side note, the upgrade cleared in about half an hour.
Steve_Hun is offline  
Old Apr 22, 2018, 7:15 am
  #186  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
Originally Posted by Steve_Hun
... As a side note, the upgrade cleared in about half an hour.
I take this as proof tool is not working.
NO WAY that revenue management is this speedy if it comes to releasing new availability. Either tool is broken and normal CS staff can access F or they have a stock of F stashed away somewhere someone low in the hierarchy can release.
Steve_Hun likes this.
intuition is offline  
Old Apr 22, 2018, 7:47 am
  #187  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Originally Posted by intuition
I take this as proof tool is not working.
NO WAY that revenue management is this speedy if it comes to releasing new availability. Either tool is broken and normal CS staff can access F or they have a stock of F stashed away somewhere someone low in the hierarchy can release.
Full disclosure, this case happened in November, when AFAIR, the tool was still showing the "normal" number of upgrades available and this was a "family member upgrade", where I already had a paid J reservation for the same flights.
Steve_Hun is offline  
Old Apr 22, 2018, 10:16 am
  #188  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
I don't exactly get how I should ask Plat CS to fix it. If I try to upgrade somebody else, how does it know that I am actually me, and not somebody trying to steal my precious hard-earned points?

In theory, the chat agents could see who is logged in, but they probably don't. And in any case, do they count as Plat CS?
Courmisch is offline  
Old Apr 22, 2018, 11:15 am
  #189  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
I have also wondered about the low verification that is needed to use points, but they do ask some proof when I call them
FFlash is offline  
Old Apr 22, 2018, 11:19 am
  #190  
 
Join Date: Aug 2017
Programs: AY+ Gold
Posts: 147
To upgrade yourself, you only need your AY number. To upgrade somebody else you need their ticket number. If they recognize your number, they never ask any (other) questions.
jimaras08 is offline  
Old Apr 22, 2018, 1:14 pm
  #191  
 
Join Date: May 2016
Location: BLL
Programs: AY+ Platinum, SK Gold, HHonors Silver
Posts: 405
Not quite the same I suppose, but: I just called the plat line and bought two return tickets for me and a family member. No availability for 40k awards online, only 52k class. Both of us used our own accounts for airmiles + immediate upgrades to J (no space in Y for award flighs). This allowed us to get awards in the 40k bucket. My family member did not need to even get on the phone, just give her frequent flyer card number. I paid for both tickets (taxes). Tickets were immediately sent to our respective emails. Perfect service. I hope people don’t try to abuse the low control level as right now this just works so smoothly.
CeruleanBlue is offline  
Old Apr 23, 2018, 12:34 am
  #192  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by CeruleanBlue
. No availability for 40k awards online, only 52k class. Both of us used our own accounts for airmiles + immediate upgrades to J (no space in Y for award flighs). This allowed us to get awards in the 40k bucket.
Something does not match in this story?
40k is EU award, eh? 52k is EU Oneworld award, which is usually only offered when you search online with no AY inventory (or search engine is broken or tweaked)?
FFlash is offline  
Old Apr 23, 2018, 2:41 am
  #193  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270
Originally Posted by intuition
I take this as proof tool is not working. NO WAY that revenue management is this speedy if it comes to releasing new availability. Either tool is broken and normal CS staff can access F or they have a stock of F stashed away somewhere someone low in the hierarchy can release.
Another data point, I contact CS via chat as I had multiple account / reservations related issues I needed to get organized/fixed. Couple of upgrades cleared instantly (no availability online/app) but one of them didn't and the clerk put it on the waitlist. To my surprise, also the waitlisted one cleared after 15mins.
NoWindowSeat is offline  
Old Apr 23, 2018, 2:56 am
  #194  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270
Question to you experts, the wiki says it is not required to have a Finnair issued ticket. I have a Finnair flight, booked with Avios, AY flight number and ticket issued from BA stock as it is booked via them. CS told me that ticket is not good for upgrade...any recent experiences what is the truth here? (First time I have tried to upgrade such a ticket myself).
NoWindowSeat is offline  
Old Apr 23, 2018, 3:09 am
  #195  
 
Join Date: Aug 2017
Programs: AY+ Gold
Posts: 147
Originally Posted by NoWindowSeat
Question to you experts, the wiki says it is not required to have a Finnair issued ticket. I have a Finnair flight, booked with Avios, AY flight number and ticket issued from BA stock as it is booked via them. CS told me that ticket is not good for upgrade...any recent experiences what is the truth here? (First time I have tried to upgrade such a ticket myself).
What's on your ticket? BA Code operated by AY?
  • flight marketed and operated by AY (or operated by Norra)

BA Code means it's marketed by BA. Thus, not AY.

Yes, it doesn't matter where you buy your ticket, as long as it's marketed and operated correctly
jimaras08 is offline  


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