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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Aug 31, 2017, 6:55 am
  #76  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by intuition
.



By the way, let me guess guess the route. You looked at HEL-JFK.

Hel-LHR is it, the one I mentioned earlier above
FFlash is offline  
Old Aug 31, 2017, 6:58 am
  #77  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by FFlash
Another data point which I don't remember experiencing before or heard here.

EU shorthaul flights, at least some of them (mine LHR) seem to have 4 seats reserved for booking upgrades. I have a larger group that i tried to upgrade with plat line, and the agent could directly close 4 upgrades (I saw before that the cabin was empty). Later I checked the online tool and it indeed seems to produce availability 4 as max.
Not sure if this is useful information, but anyway
Another thing is that they tend to open more upgrade space on-the-go if booking situation allows. Too bad my group is still waiting for those other upgrades to open, I need to call again plat line soon to inquire.
I called them today morning and agent kindly forwarded to revenue mgmt a request to clear.
Got an email now that they will not clear it now. They seem to get greedier with rm mgmt since I see the J cabin seems pretty empty
FFlash is offline  
Old Aug 31, 2017, 10:00 pm
  #78  
 
Join Date: Aug 2017
Programs: AY+ Gold
Posts: 147
Hi, I'm new here (in the forum and @ finnair+ in general )!

I have a question:

You’ll get four one-way travel class upgrades, which you can use on any Finnair scheduled flights within Europe. If you wish, you can exchange the upgrades (all four of them) for a one-way intercontinental upgrade or a two-for-the-price-of-one Classic award flights in Economy Class. With this you can purchase award flights for two people from the Finnair Plus service centre but pay the point cost of an award flight for one person. Two-for-one Classic awards are only available for scheduled one-way and return flights operated by Finnair or Norra and must be purchased using points only. Finnair Plus Junior flight awards cannot be purchased as two-for-one Classic awards.
Can I use the one-way intercontinental upgrade also on non-operated flights by Finnair or Norra? In my opinion it's not clear.

Thank you!
jimaras08 is offline  
Old Aug 31, 2017, 10:08 pm
  #79  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
Originally Posted by jimaras08
Can I use the one-way intercontinental upgrade also on non-operated flights by Finnair or Norra? In my opinion it's not clear.

Thank you!
Hi, AY Plus points and voucher upgrades are only for Finnair and Norra operated flights.
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OH-LGG is offline  
Old Sep 1, 2017, 8:24 am
  #80  
 
Join Date: Aug 2017
Programs: AY+ Gold
Posts: 147
Originally Posted by OH-LGG
Hi, AY Plus points and voucher upgrades are only for Finnair and Norra operated flights.
Thank you very much!

At least you can use the award points to book tickets with partners in economy, business, and first. But they seem to be more expensive than buying a ticket through AY.

Is there any subforum that discusses that? In particular how to use award points the best? I couldn't find a lot about that online!

Thanks again!
jimaras08 is offline  
Old Sep 1, 2017, 8:31 am
  #81  
 
Join Date: Mar 2017
Programs: AY+ Plat
Posts: 38
Originally Posted by OH-LGG
Hi, AY Plus points and voucher upgrades are only for Finnair and Norra operated flights.
Bit OT, but friend of mine was able to upgrade her Y-class BA-operated-AY-coded LHR-SEA with AY+-points via the Finnair mobile app. The funny thing is that she ended up sitting in F as she got the "F" fare code ticket which of course in BA world means First class...
Kari Jurri is offline  
Old Sep 1, 2017, 9:26 am
  #82  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
Originally Posted by jimaras08
Thank you very much!

At least you can use the award points to book tickets with partners in economy, business, and first. But they seem to be more expensive than buying a ticket through AY.

Is there any subforum that discusses that? In particular how to use award points the best? I couldn't find a lot about that online!

Thanks again!
Welcome to FT and especially the Finnair Plus subforum, jimaras08!

This thread has good information on how to upgrade using different instruments and its rules. There's a summary in wikipost format at the top of the page, which may be visible (mobile view) or partially hidden (computer view) depending on your device. If you're on a computer, just scroll to the top and press "Click here to display Full Wiki"

There's almost 2500 threads here, but here's one you might find interesting - http://www.flyertalk.com/forum/finna...ay-points.html
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remymartin is offline  
Old Sep 7, 2017, 9:32 am
  #83  
 
Join Date: Oct 2015
Location: HEL
Programs: AY+ Plat (OWE)
Posts: 493
upgrades on codeshares?

Slightly OT, but qualification year ending in 3 weeks and was chasing a destination to burn the last shorthaul ugrades when I found this.
The last three legs are first AY to TXL showing 1 seat and then 2 flybe legs TXL-BHX-AMS.

Naturally no availability on codeshares, but have never seen this before - or have I missed something?
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ff_flyer is offline  
Old Sep 7, 2017, 9:45 am
  #84  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
I have seen this for some Norra-operated direct routes to the UK and Ireland. It showed me 1 or 2 direct flights (never to my destination, though) and 1 or 2 combinations like you can see.
on22cz is offline  
Old Sep 8, 2017, 3:36 am
  #85  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by FFlash
And now I got an email, which I have not seen before


FINNAIR
CUSTOMER CARE CENTER
01053 FINNAIR
TELEPHONE: +358 9 818 0800
FAX : +358 981831876
Waitlist Confirmation Status
------------------------------------------------------------------------
Dear

Your waitlisted Business Class upgrade request was not confirmed at this time. The status of your request will be checked again five days before departure and an email notification will be sent to you automatically. If the upgrade is confirmed, you will receive an updated ticket by email.

Reservation details:
Booking reference:
Membership Number:
Flight Number: AY 839
From: Helsinki
To: London
Flight date:
Best Regards,
Finnair Plus
Now got a new mail, a week into my flight, that "will be checked again one day before departure" instead of 5 days in previous mail.
Seems they've got greedy indeed with allowing upgrades nowadays
FFlash is offline  
Old Sep 16, 2017, 5:32 am
  #86  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Update and data point on my previous post and case. Me and one friend upgrade never cleared, even if there were 3 J seats left. other 4 guys were cleared on booking. Had to go to plat desk at the airport, but only 1 out of 3 agents could clear my waitlisted upgrade at checkin, the other 2 who tried to handle it were incompetent. The famous HEL plat desk... they almost lost the friends upgrade seat since he checked in later and the agent was clueless, I had to push her pointing out I know she could override the Y seat and just do it.

Not happy having to fight for 15 mins but finally all upgraded. AY should allow put only best competent agents at the plat desk
FFlash is offline  
Old Sep 16, 2017, 2:25 pm
  #87  
 
Join Date: May 2012
Location: GVA (HEL)
Programs: AY Plat (OWE)
Posts: 536
Originally Posted by FFlash
Update and data point on my previous post and case. Me and one friend upgrade never cleared, even if there were 3 J seats left. other 4 guys were cleared on booking. Had to go to plat desk at the airport, but only 1 out of 3 agents could clear my waitlisted upgrade at checkin, the other 2 who tried to handle it were incompetent. The famous HEL plat desk... they almost lost the friends upgrade seat since he checked in later and the agent was clueless, I had to push her pointing out I know she could override the Y seat and just do it.

Not happy having to fight for 15 mins but finally all upgraded. AY should allow put only best competent agents at the plat desk
From what I've read here, I thought the Plat desk is next to useless, so I'm actually positively surprised by your experience!
LoungeEnthusiast is offline  
Old Oct 4, 2017, 12:41 pm
  #88  
 
Join Date: May 2016
Location: BLL
Programs: AY+ Platinum, SK Gold, HHonors Silver
Posts: 405
I tried to upgrade flights from HEL to NCE and back, as far ahead as in April, on the Finnair app. Not possible (no upgrade option visible). Logged in to the website and tried to upgrade with award points. Not possible, even if the system said 4/5 or more available for both flights. Only vouchers were allowed as upgrade method. Any ideas why?
CeruleanBlue is offline  
Old Oct 4, 2017, 1:24 pm
  #89  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Tool is broken.
Availability is a false positive, at least that is what they said when I called in.
intuition is offline  
Old Oct 4, 2017, 1:38 pm
  #90  
 
Join Date: May 2016
Location: BLL
Programs: AY+ Platinum, SK Gold, HHonors Silver
Posts: 405
Originally Posted by intuition
Tool is broken.
Availability is a false positive, at least that is what they said when I called in.
thanks for the info! That sucks though. A tip for anybody else who has the same issue: voucher upgrade on website worked.
CeruleanBlue is offline  


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