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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Aug 19, 2018, 2:45 am
  #256  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Originally Posted by reflektia
Much more likely reason is that CS forgot to use a voucher. It happens every now and then. I know several lucky people
"Could you please upgrade my next JFK flight?"
"Dear sir, that will be 50k points then"
"No, please use a voucher instead"
"Dear sir, I just see that you have no vouchers left sir, but there is space to upgrade with points"
"Please just make a voucher upgrade and may you forget to apply the voucher please?"
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Old Aug 19, 2018, 5:11 am
  #257  
 
Join Date: Mar 2014
Location: Going around Russian airspace
Posts: 621
Originally Posted by lento
Interesting, I should always involve CS for upgrades then
That's what I have done. Unfortunately, no such luck for me. With webpage there is no such possibility.
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Old Aug 20, 2018, 5:28 am
  #258  
 
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Originally Posted by lkrt


I don’t know about the voucher expiration but IME upgrades have always cleared. I wouldn’t worry too much about it unless you’re planning to travel around holidays.
Thanks all for the replies. I went ahead and booked the tickets - called immediately after ticketing and waitlisted on both directions, agent said that "they will be confirm by the flight date - you can ask from the check-in staff at the airport in case you haven't received email from us before". ~45min after the call received new e-ticket with confirmed upgrades both directions in and out from SFO.

Happy camper again, I just wish I wouldn't need to artificially start every US trip from ARN.. starting from HEL 722,38€+DC fee vs from ARN 3832SEK+no DC fee.
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Old Aug 22, 2018, 2:54 pm
  #259  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
I booked an LH award and used vouchers to upgrade some time ago, I noticed the J segment lists as booking class U in my booking different from F. Does this mean anything out of the ordinary?
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Old Aug 22, 2018, 3:07 pm
  #260  
 
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
Originally Posted by miamiflyer8
I booked an LH award and used vouchers to upgrade some time ago, I noticed the J segment lists as booking class U in my booking different from F. Does this mean anything out of the ordinary?
Unless I am mistaken, F indicates a revenue ticket which has been upgraded to business class. U is a straight award ticket in business class without a real revenue ticket at the bottom. I too have received U class tickets booking X class award ticket with points and then upgrading it with vouchers.
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Old Aug 22, 2018, 3:12 pm
  #261  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Originally Posted by Trav1970
Unless I am mistaken, F indicates a revenue ticket which has been upgraded to business class. U is a straight award ticket in business class without a real revenue ticket at the bottom. I too have received U class tickets booking X class award ticket with points and then upgrading it with vouchers.
Good to know! This was my first time doing an upgrade for an award so I was puzzled with the code.
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Old Aug 23, 2018, 12:33 am
  #262  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Originally Posted by Trav1970
Unless I am mistaken, F indicates a revenue ticket which has been upgraded to business class. U is a straight award ticket in business class without a real revenue ticket at the bottom. I too have received U class tickets booking X class award ticket with points and then upgrading it with vouchers.
Yes.
economy award ticket = X, becomes U when upgraded
economy revenue ticket becomes F when upgraded
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Old Aug 23, 2018, 7:09 am
  #263  
 
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Originally Posted by FFlash
Yes.
economy award ticket = X, becomes U when upgraded
economy revenue ticket becomes F when upgraded
Can confirm. Upgraded award ticket, X -> U.
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Old Aug 24, 2018, 11:08 am
  #264  
HJP
 
Join Date: Apr 2014
Location: HEL
Programs: AY+ Gold
Posts: 428
My upgrade requests for HEL-SIN-HEL are still on waitlist, outbound is in about 3 weeks. Is there any point in calling CS and asking about the situation, can they do anything? Or should I just cross my fingers and wait?
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Old Aug 24, 2018, 12:27 pm
  #265  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
I’m not sure. In the past I’ve felt like they’ve sent a follow-up question but I’m not sure whether they do it anymore if it’s a robot clearing the requests.
lkrt is offline  
Old Aug 24, 2018, 1:44 pm
  #266  
 
Join Date: Oct 2015
Location: HEL
Programs: AY+ Plat (OWE)
Posts: 493
Most probably already answered previously, but I just couldn't find it with search tools.
I have a J award ticket (U) and apparently I need to change my routing or completely cancel my itinerary. Loss of ticket price is not significant, just 43€, but will AY return the points if I cancel the award tx?

EDIT: and just to clarify, it is not an X ticket upgraded to U with vouchers but a plain U bucket ticket.

Last edited by ff_flyer; Aug 24, 2018 at 1:50 pm
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Old Aug 24, 2018, 2:23 pm
  #267  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
AFAIK, they will return points if ticket is cancelled day before (or possibly 24h before) take off. Later cancellation will void your points.

Memory is a bit hazy, but I believe money will be returned minus admin fee regardless of when cancellation is done, as long as not noshow.
intuition is offline  
Old Aug 24, 2018, 3:05 pm
  #268  
 
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
Originally Posted by intuition
AFAIK, they will return points if ticket is cancelled day before (or possibly 24h before) take off. Later cancellation will void your points.

Memory is a bit hazy, but I believe money will be returned minus admin fee regardless of when cancellation is done, as long as not noshow.
Another caveat is that the points are returned only if they would not have expired if the award booking was never made.
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Old Aug 24, 2018, 4:20 pm
  #269  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
Originally Posted by HJP
My upgrade requests for HEL-SIN-HEL are still on waitlist, outbound is in about 3 weeks. Is there any point in calling CS and asking about the situation, can they do anything? Or should I just cross my fingers and wait?
There is. Call during Finnish office hours, ask them to look at your reservation, ask about J loads on your flight and ask them to perhaps send another query to "the other department". Some may call it a coincidence, but I've done this a handful of times, and it has worked, with the upgrade having cleared within 24 hours.
lkrt and Purjelentaja like this.
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Old Aug 26, 2018, 5:31 am
  #270  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Depends on agent. HUACA. I have had bad luck last 3 times, them giving me a standard answer "your ticket will be upgraded if there is place. The situation will be updated" (in Finnish in "passive": "tilannetta päivitellään")
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