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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jul 11, 2020, 12:02 pm
  #1531  
 
Join Date: Feb 2013
Location: Here and there
Programs: AY Platinum (Lifetime Gold), HH Diamond, Hertz President's Circle
Posts: 152
I have recently waitlisted 28 flights (Oct-Apr). Only 2/28 cleared so far — this is not good. I hope Finnair will change this ridiculous upgrade system soon.
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Old Jul 11, 2020, 12:18 pm
  #1532  
 
Join Date: Feb 2007
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Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
I ve been rebooked due to Corona, lost all my cleared upgrades and been told that the vouchers will be gone if upgrades won t clear. So far J cabin looks pretty empty but (about 80%++), and can t even secure me exit seats since no options available - so looking forward to a super basic flight.
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Old Jul 11, 2020, 2:14 pm
  #1533  
Moderator, Finnair
 
Join Date: May 2011
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Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Originally Posted by FinOWE
I have recently waitlisted 28 flights (Oct-Apr). Only 2/28 cleared so far — this is not good. I hope Finnair will change this ridiculous upgrade system soon.
In black and white how poorly it really works.

Just curious how you get to instruments for 28 flights.
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Old Jul 12, 2020, 12:52 pm
  #1534  
 
Join Date: Feb 2013
Location: Here and there
Programs: AY Platinum (Lifetime Gold), HH Diamond, Hertz President's Circle
Posts: 152
Originally Posted by intuition
In black and white how poorly it really works.

Just curious how you get to instruments for 28 flights.
I used hard earned points and vouchers also from my wife's and kids' accounts...

On serious note (again), while I want to do my part and support Finnair thru these difficult times by purchasing quite a few non-business trips in advance, I'd hope to get something in return in particular, get my upgrades cleared instantly given the business class for all my waitlisted flights is wide open. ping FinnairPlus
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Old Jul 31, 2020, 11:12 pm
  #1535  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,968
so I had a stupid moment and a lapse of truth so I am now waitlisted on a shorthaul Y ticket 😂 what amazes me is there is J9 but not J upg...

so I will see how fast this flight clears into J. or am I being too optimistic 😂 one week out
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Old Aug 1, 2020, 1:23 am
  #1536  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
Originally Posted by kauppias
so I had a stupid moment and a lapse of truth so I am now waitlisted on a shorthaul Y ticket 😂 what amazes me is there is J9 but not J upg...

so I will see how fast this flight clears into J. or am I being too optimistic 😂 one week out
It depends on the booking situation of the whole flight. I had a flight which was J9 one week before the flight, at the day of CI it was oversold, my upgrade did not clear instead they asking for volunteers for rebooking. Finaly I ended up in Y and saw that they upgraded families with kids to J to use more seats - because they only use one seat per row in J at the moment, but they could seat the kids right next to parents.

Maybe I m not right with my guessing, but seeing three families with 5 kids in J is not common on a european flight from HEL to TXL.

Now I m in the situation that I want to book a flight to HEL in the next few months - but absolute no availibility for upgrade - only for the next couple of days - so no planing for Winter possible.
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Old Aug 2, 2020, 1:19 am
  #1537  
 
Join Date: Aug 2010
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Posts: 7,968
Originally Posted by Ed Size
It depends on the booking situation of the whole flight. I had a flight which was J9 one week before the flight, at the day of CI it was oversold, my upgrade did not clear instead they asking for volunteers for rebooking. Finaly I ended up in Y and saw that they upgraded families with kids to J to use more seats - because they only use one seat per row in J at the moment, but they could seat the kids right next to parents.

Maybe I m not right with my guessing, but seeing three families with 5 kids in J is not common on a european flight from HEL to TXL.

Now I m in the situation that I want to book a flight to HEL in the next few months - but absolute no availibility for upgrade - only for the next couple of days - so no planing for Winter possible.

yeah hard to tell, it seems fairly wide open but I guess time will tell. so far UPG has not cleared, I was pretty sure it would clear fast 🤷😂

intresting that they oversell now too... was the flight oversold by alot? standard compensation offered still?
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Old Aug 4, 2020, 5:24 am
  #1538  
 
Join Date: Aug 2010
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so my flight is X9 and yet rev mgt cannot process ONE sh UPG to EURO J with ONE seat occupied in the front cabin 🤷‍♀️😂 boy am I feeling the love 😄

if they are willing to sell 9 award seats that cannot be a very full flight in my experience. .
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Old Aug 4, 2020, 5:30 am
  #1539  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Originally Posted by kauppias
so my flight is X9 and yet rev mgt cannot process ONE sh UPG to EURO J with ONE seat occupied in the front cabin 🤷‍♀️😂 boy am I feeling the love 😄

if they are willing to sell 9 award seats that cannot be a very full flight in my experience. .
I have the same on my flight. I think they are being quite strict about J class size as on E190 aircraft they now block the seat beside you. Usually you see the curtain move before the flight a few times, now on my flight J class has stayed the same.
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Old Aug 4, 2020, 6:51 am
  #1540  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
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Posts: 7,968
Originally Posted by lkrt
I have the same on my flight. I think they are being quite strict about J class size as on E190 aircraft they now block the seat beside you. Usually you see the curtain move before the flight a few times, now on my flight J class has stayed the same.
​​​​​​on my flight its 5-6 rows of J on E190 has stayed the same for a while now...

very weird flight over all then again AY is now throwing wrenches in my plans again with my LH flights cancelled and.screwed again 🤷‍♀️😂 they are just set to stop me from flying I guess
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Old Aug 4, 2020, 7:45 am
  #1541  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
Originally Posted by kauppias

intresting that they oversell now too... was the flight oversold by alot? standard compensation offered still?
In the end the flight was not oversold, but as I said 5 kids with parents sitting next to each other in J. I don t know what kind of compensation they offered, while online checkin there was a box you can check if you want to volounter, and good I wish they d picked me, one or two more days in sunny Helsinki :-)

So I ll be back by end of Aug. and try to use the J offer, it looks like it ends by 31st of Aug.
Ed Size is offline  
Old Aug 7, 2020, 4:47 am
  #1542  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
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Posts: 7,968
at T-48 I was upgraded, though no email about it...

J now 2 rows with all seats either occupied or blocked...
kauppias is online now  
Old Aug 10, 2020, 6:29 am
  #1543  
 
Join Date: Apr 2017
Location: Finland
Programs: Accor Gold, Ay+ Gold OWS
Posts: 100
Gold waitlisted with points when there was an empty plane. Today T-30 and still no upgrade, 8 rows of biz and 5 seats sold.
Any plats here with expiring vouchers?
emulator is offline  
Old Aug 12, 2020, 10:28 pm
  #1544  
 
Join Date: Aug 2010
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Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,968
sooo... I guess the issue with upgraded flights not posting points automatically is still a thing 🤷‍♀️😄
kauppias is online now  
Old Aug 14, 2020, 4:26 am
  #1545  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
It is getting silly, zero seats taken in J (this is what it looks like on the AY website) and 4 seats taken in Y - for a A320 flight in about ten days - and we are on the waitlist. Since I ve learned the hard way that I aint gonna die if sitting on an exit row seat - everything is fine, but still.....
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Ed Size is offline  


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