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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jan 18, 2020, 7:03 am
  #1381  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by beachboy1966
Question guys?

I have a confirmed longhaul upgrade using points for a flight on Monday 20th Jan. But as a Gold, I also have 4 new European upgrade vouchers which i understand i can exchange for one longhaul.

So which makes more sense to use, points or vouchers?
Let's do some Maths.
1 European upgrade: 10k points
1 long-haul upgrade: 50k points
4 European upgrade vouchers convert to 1 long-haul upgrade voucher

In most cases the answer is clear. The main advantage of vouchers is that you can upgrade award flights. So there can be cases where you do not exchange.
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Jainzar is offline  
Old Jan 18, 2020, 8:00 am
  #1382  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
Originally Posted by beachboy1966
Question guys?

I have a confirmed longhaul upgrade using points for a flight on Monday 20th Jan. But as a Gold, I also have 4 new European upgrade vouchers which i understand i can exchange for one longhaul.

So which makes more sense to use, points or vouchers?
Always use vouchers first. They expire, points don't.

(One exception: you cannot upgrade an award ticket with points. So if you redeem an award in Y (X), and you want to upgrade, you need to have vouchers to be able to do that. Sometimes you may want to gamble, as U might not be available so you book X to make sure you're on the flight and then waitlist U.)
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Old Jan 18, 2020, 8:13 am
  #1383  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
And if flying first AY short haul and then immediately AY long haul exHEL then use points because short haul is upgraded for free.
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Old Jan 18, 2020, 8:59 am
  #1384  
 
Join Date: Jun 2018
Posts: 369
Originally Posted by OH-LGG
And if flying first AY short haul and then immediately AY long haul exHEL then use points because short haul is upgraded for free.
There seems to be a lot of caveats here; It mostly has to be on "same day" and might or might not have to be a normal return.
Examples of "not working" combos:
AMS-HEL-ICN, didn't get the free AMS-HEL upgrade because not on the same day, even though it was the shortest possible connection. CS said "Sorry, it just won't let me do it"
ICN-HEL-MAD-GRU.. upgraded ICN-HEL but didn't get the HEL-MAD for the same 50k because "?" (probably because other flights on the same ticket.)
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Old Jan 18, 2020, 7:38 pm
  #1385  
 
Join Date: Oct 2017
Location: TLL
Programs: AY Platinum
Posts: 66
Originally Posted by Jainzar
Let's do some Maths.
1 European upgrade: 10k points
1 long-haul upgrade: 50k points
4 European upgrade vouchers convert to 1 long-haul upgrade voucher

In most cases the answer is clear. The main advantage of vouchers is that you can upgrade award flights. So there can be cases where you do not exchange.
Originally Posted by ffay005
Always use vouchers first. They expire, points don't.

(One exception: you cannot upgrade an award ticket with points. So if you redeem an award in Y (X), and you want to upgrade, you need to have vouchers to be able to do that. Sometimes you may want to gamble, as U might not be available so you book X to make sure you're on the flight and then waitlist U.)

Thanks guys! Much appreciated! I called the help line yesterday and had the points based upgrade changed to voucher upgrade.
Went very smoothly and the points were credited back to my account in less than 30 mins.
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beachboy1966 is offline  
Old Jan 19, 2020, 2:25 pm
  #1386  
 
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,174
Haven't flown on the HEL-SIN route for a while now, but am considering getting an econ ticket and burning some points to upgrade to biz. Any idea what's up with upgrade availability? Seems like any date I try even several months ahead is coming up with zero availability?
aster is offline  
Old Jan 19, 2020, 4:25 pm
  #1387  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
Originally Posted by aster
Haven't flown on the HEL-SIN route for a while now, but am considering getting an econ ticket and burning some points to upgrade to biz. Any idea what's up with upgrade availability? Seems like any date I try even several months ahead is coming up with zero availability?
That's how it works nowadays. You book Y and waitlist U (J), and if there's enough time and loads are light, it might clear. Or not.
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Old Jan 19, 2020, 10:47 pm
  #1388  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
Originally Posted by aster
Haven't flown on the HEL-SIN route for a while now, but am considering getting an econ ticket and burning some points to upgrade to biz. Any idea what's up with upgrade availability? Seems like any date I try even several months ahead is coming up with zero availability?

I flew on the route a few days ago. I followed J availability closely for 4 days straight U was available 1-2 days out. I decided not to upg but seems like there is space close up abd they open it very close. obviously YMMV

they were advertising comfort seats also for sale "only" 119€ or 139€ did not listen closely 😁 Comfort was close to empty
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Old Jan 20, 2020, 2:23 am
  #1389  
 
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,174
Thanks guys. In my case I'd be flying AY with the aim of putting my miles to good use, as otherwise I have a non-stop connection that I would choose instead. So it's basically a trade-off by sacrificing the non-stop route in order to upgrade to biz.

I thought about getting an award flight in biz instead, but 160,000 miles vs 50,000 miles for an upgrade seems like awful value, especially since AY is kind enough to allow upgrades from econ tickets across all fares. But if the upgrade tool is now useless on the SIN route and never shows any availability, then that leaves me no choice but to simply burn everything I have on a 1-way ticket to SIN...

So is upgrade availability to SIN gone completely or just very rare?
aster is offline  
Old Jan 20, 2020, 2:47 am
  #1390  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
Originally Posted by aster
...
So is upgrade availability to SIN gone completely or just very rare?
I think availability to SIN always was a bit sparse. However, the new system is that most of the availability is not published any more, and instead only accessible through waitlist. This is not SIN-only, it is the same for all routes.
With all availability hidden behind waitlist it is very difficult these days to predict anything.


BTW, long time no see!
intuition is offline  
Old Jan 21, 2020, 6:53 am
  #1391  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
Has anyone been successful with disputing confirmed upgrade if the plane has been switched from WB to NB? Naturally for anyone with status, upgrade to J seat in NB is a different product than upgrade in WB. But is there grounds for asking for discount etc.
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Old Jan 21, 2020, 6:58 am
  #1392  
 
Join Date: Jun 2018
Posts: 369
Originally Posted by Post Scriptum
Has anyone been successful with disputing confirmed upgrade if the plane has been switched from WB to NB? Naturally for anyone with status, upgrade to J seat in NB is a different product than upgrade in WB. But is there grounds for asking for discount etc.
I think one would have a snowflake's chance in hell, especially as it's generally agreed that airlines never guarantee any specific type of plane.. I'd say that there's no grounds for asking for a discount, but you could probably get some feedback points if you complained online.
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Old Jan 21, 2020, 7:04 am
  #1393  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Originally Posted by Post Scriptum
Has anyone been successful with disputing confirmed upgrade if the plane has been switched from WB to NB? Naturally for anyone with status, upgrade to J seat in NB is a different product than upgrade in WB. But is there grounds for asking for discount etc.
If there is space in your original booking class you may re-deposit your upgrade if you want.
miamiflyer8 is online now  
Old Jan 21, 2020, 10:51 am
  #1394  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,601
Originally Posted by Post Scriptum
Has anyone been successful with disputing confirmed upgrade if the plane has been switched from WB to NB? Naturally for anyone with status, upgrade to J seat in NB is a different product than upgrade in WB. But is there grounds for asking for discount etc.
My favorite.
Almost nil. I raised this once when it happened. I wanted to cancel my upgrade voucher during checkin when realizing equip swap, but there was no space in original booking class. I did complain heavily that how on earth Finnair proactively advertises these leased-aircraft as allowing to change your ticket if ”you are not accepting this lease-carrier”, while those birds are essentially the same, but neglects all customer dissatisfaction involved in expecting a lie-flat seat and getting a cattleroom. Finally they credited my points back.
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FFlash is offline  
Old Jan 21, 2020, 2:30 pm
  #1395  
 
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,174
Originally Posted by intuition
the new system is that most of the availability is not published any more, and instead only accessible through waitlist. This is not SIN-only, it is the same for all routes.
...
BTW, long time no see!
Hi Intuition, and yes - long time no see! Good to hear from you.

I'll be honest here... I have about 189k AY points to burn and at the same time I'm juggling other options like a non-stop connection from WAW to SIN (which is naturally more convenient... especially on the return flight!) as well as a large stash of SQ miles.

If I'm going to be in Y then I might as well take the non-stop route, but with the Finnair upgrade system drifting towards waitlists it's a tough call as to how to utilise those AY points (same dilemma with SQ, but availability is there). Should I just burn 160k on a 1-way flight and forget about the issue?
aster is offline  


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