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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerře for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 31, 2019, 1:13 am
  #781  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by Ed Size
Does this mean that you won´t have a chance to get the upgrades at the time of the booking anymore?
It sounds like an automated system decides if and when you are upgraded. The agents cannot do anything anymore until T-37. So you can still get a quite immediate upgrade if the system decides so.
Ed Size likes this.
Jainzar is offline  
Old May 31, 2019, 1:50 am
  #782  
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Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
Originally Posted by Jainzar
It sounds like an automated system decides if and when you are upgraded. The agents cannot do anything anymore until T-37. So you can still get a quite immediate upgrade if the system decides so.
Yes, this is my interpretation, as well.
ffay005 is offline  
Old May 31, 2019, 1:53 am
  #783  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
Originally Posted by Jainzar
It sounds like an automated system decides if and when you are upgraded. The agents cannot do anything anymore until T-37. So you can still get a quite immediate upgrade if the system decides so.
But therefore you need to buy your economy ticket first - and hoping to get the upgrade. I never need to do this in the past. I always called them, and once the agent found availability he did the booking (later he need to call "the other department"), and once the booking was done the upgrades where guaranteed.

Also you could search with the online tool and narrow down a time frame - at the moment it looks like the online tool is always showing 0 if look in advance.
Ed Size is offline  
Old May 31, 2019, 1:56 am
  #784  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
on the topic whether waitlisting for upgrades still works for lower than Platinums, my wife (Gold) just waitlisted a couple of shorthauls where loadfactor is high. I doubt they go through but we try anyway.

I must say that these shorthaul vouchers are pretty useless nowadays. Not a fault per se, but the fact that if loadfactors are close to 100% on shorthaul, it is understandable AY does not want to release a J seat which takes a sellable middle-seat out of system (think of moving curtain and thereby size of Y/J cabin)
FFlash is offline  
Old May 31, 2019, 2:03 am
  #785  
 
Join Date: Apr 2017
Location: C2
Posts: 651
Originally Posted by FFlash
on the topic whether waitlisting for upgrades still works for lower than Platinums, my wife (Gold) just waitlisted a couple of shorthauls where loadfactor is high. I doubt they go through but we try anyway.

I must say that these shorthaul vouchers are pretty useless nowadays. Not a fault per se, but the fact that if loadfactors are close to 100% on shorthaul, it is understandable AY does not want to release a J seat which takes a sellable middle-seat out of system (think of moving curtain and thereby size of Y/J cabin)
Don't be too pessimistic. 😀
I'm gold, and have cleared 8 SH upgrades during the last 6 months. (100%).
For myself, ms.basic, and a friend without AY+ memebership. All waitlists have cleared.
seldomrfly is offline  
Old May 31, 2019, 2:45 am
  #786  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
Originally Posted by Ed Size
But therefore you need to buy your economy ticket first - and hoping to get the upgrade. I never need to do this in the past. I always called them, and once the agent found availability he did the booking (later he need to call "the other department"), and once the booking was done the upgrades where guaranteed.

Also you could search with the online tool and narrow down a time frame - at the moment it looks like the online tool is always showing 0 if look in advance.
+1.

I have used the online tool to find route and date that has upgrade availability and adjusted my flying to fit that. So I am OK with upgrades are not available for every flight, but I have not and will not buy economy ticket on chance and enter a lucky draw of upgrade tombola.
Yes, technically, you can wait 23h for the robot to process upgrade and then cancel entire ticket referencing the 24h cancel window, but that is quite frankly too much work for me.


It is great ffay005 has gotten some authoritative answer on this opaque process, sadly confirming my fears.
Ed Size likes this.
intuition is offline  
Old May 31, 2019, 3:02 am
  #787  
 
Join Date: Aug 2016
Programs: AY Plat (OWE)
Posts: 177
Originally Posted by Ukki
Same for me, now in total 8 upgrades pending (ORD, FCO, LIS), all of them by contacting the CS. Tool is useless, so also the vouchers...
Update. HEL-ORD-HEL cleared in 36 h and HEL-FCO-HEL cleared in 39 h from request. However, HEL-LIS-HEL not cleared within 48 h (me and Gold-wife). Thus, 50% success rate within 39 h. All with vouchers.
Ukki is offline  
Old May 31, 2019, 3:20 am
  #788  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
Originally Posted by Ukki
Update. HEL-ORD-HEL cleared in 36 h and HEL-FCO-HEL cleared in 39 h from request. However, HEL-LIS-HEL not cleared within 48 h (me and Gold-wife). Thus, 50% success rate within 39 h. All with vouchers.
So, all safely on the wrong side of the 24h cancel-without-penalty window...


Originally Posted by Ed Size
Does this mean that you won´t have a chance to get the upgrades at the time of the booking anymore? This makes the vouchers absolutely worthless to me. I have not flown LH Y since 2002 and I don t have the plan to do so in the future (I know never say never), but this procedure make the upgrade process a total gamble. I don t know any other airline doing so. I mean it can be hard an complicated to get upgrades or awards, but all other airlines at least give you the possibility of booking awards or upgrades at the time of booking. With AY now it looks like in the worst case scenario you pay for flights you never use and your vouchers expire. This will devalue their Gold and Platinum level, and I guess it will leave some frustrated customers.
I had to go back to records, but my last longhaul in econ was 2001, so we are pretty much in the same boat. (except one AY longhaul in "comfort" when upgrade didn't clear and one longhaul in true econ plus on SK)

I know I've said it before, but I share your view of the new value of vouchers. They are now aimed at the segment qualifiers. Those qualifying by longhaul J has lost yet another perk in the program.
intuition is offline  
Old May 31, 2019, 3:23 am
  #789  
 
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
Some longhauls still show immediate upgrade availability, e.g. NKG seems to have plenty.
r2d2 is offline  
Old May 31, 2019, 3:24 am
  #790  
 
Join Date: Jun 2018
Posts: 369
Yeah. I'm in the same boat too - I'd love to use my expiring vouchers on some long haul flights I'd be buying specifically for this purpose, but if I have to gamble on it I just won't go. Expiring vouchers are annoying but less annoying than having to decide whether I'll fly economy or throw away some 600-800€ worth of tix.
Ed Size likes this.
AY1337 is offline  
Old May 31, 2019, 3:51 am
  #791  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by seldomrfly
Don't be too pessimistic. 😀
I'm gold, and have cleared 8 SH upgrades during the last 6 months. (100%).
For myself, ms.basic, and a friend without AY+ memebership. All waitlists have cleared.
well, with about 100 shorthauls a year for several years in a row I believe I have some practical experienxe which says that these are biased. I.e. some leisure-Y heavy routes are very tough to get upgrades (BCN for example) and some J-heavy too; interestingly LHR too although A350 but seems that pax have learned the game here as the J cabin is always 100% packed, while some other routes seem to have good availability just because I see loadfactor being low onboard
remymartin likes this.
FFlash is offline  
Old May 31, 2019, 4:21 am
  #792  
 
Join Date: Jun 2018
Posts: 369
Well, that said - looking at the BRU-HEL-JFK round trip at the end of february for 300€/2 pax and there seems to be always 2 upgrade seats available for those flights. Not too hot in the US of A right now, so there's a chance for someone to take the missus for a New York trip in style for four vouchers and laughable amount of monies.
AY1337 is offline  
Old May 31, 2019, 10:43 am
  #793  
FlyerTalk Evangelist
 
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
LHR - two itineraries waitlisted for 2 weeks now on the A350 & A330 legs, while the A32x leg cleared within a day...
WilcoRoger is offline  
Old May 31, 2019, 11:35 am
  #794  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,665
Originally Posted by ffay005
This must be done when the AY+ dept is open, which of course makes it a bit more complicated.
Do you know the hours? Or is this the infamous "other department"?

And thank you very much for the T-37 manual tip, just had an agent tell me that if it doesn't clear by then it cannot clear at check in or at the gate...
miamiflyer8 is offline  
Old May 31, 2019, 1:02 pm
  #795  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,277
Originally Posted by WilcoRoger
LHR - two itineraries waitlisted for 2 weeks now on the A350 & A330 legs, while the A32x leg cleared within a day...
Same experience. Had an A330 leg that cleared roughly T-15 after being waitlisted for a few weeks. An A321 leg from CPH cleared within 24h.

MIA-HEL (x3) in December still on waitlist. Feels crappy as one is on an expired voucher, and the two others are on spouse awards. Outbounds cleared, so there is no upside for AY to clear the inbounds I guess.

@Bdsm, this must have come up in the Manner meetings that these scenarios shouldn’t clear? No upside for AY = no upgrades? Must mean huge savings.
niksal is offline  


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