AY flights posting time to Finnair Plus
Feb 24, 2018, 12:39 am
#258
Join Date: Mar 2016
Location: HEL
Programs: AY Platinum, Hilton Gold, Marriott Gold, GC Jade
Posts: 102
Anyone here understand _why_ it takes so bloody long for the points to post? They already have all the information in their systems, so there shouldn’t be any manual steps involved. Not that it matters much in most cases, but the fact that I don’t understand it bugs me.
Of my two flights on Feb 16, one posted today, the other one is still pending.
Of my two flights on Feb 16, one posted today, the other one is still pending.
Feb 24, 2018, 1:48 am
#259
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Anyone here understand _why_ it takes so bloody long for the points to post? They already have all the information in their systems, so there shouldn’t be any manual steps involved. Not that it matters much in most cases, but the fact that I don’t understand it bugs me.
Of my two flights on Feb 16, one posted today, the other one is still pending.
Of my two flights on Feb 16, one posted today, the other one is still pending.
An automated system that creates liabilities needs constant auditing.
Constant auditing needs to be automated.
Automation means IT-based as staff costs are high.
IT-system needs auditing.
And finally: If you have questionable IT-quality you need auditing of the auditing of the auditing.
Feb 24, 2018, 2:01 am
#260
Join Date: Jun 2017
Posts: 89
I'm still missing a flight from 12th Feb but one of the flights flown 16th was credited allready some days ago. Others from the latter date still missing. This is really worth of following up as in December I started to look after my flights flown during autumn and it was quite a few missing. When I called CS they did immediately find the flights and they were credited on my account.
- sulkkis
- sulkkis
Feb 24, 2018, 3:58 am
#261
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
Anyone here understand _why_ it takes so bloody long for the points to post? They already have all the information in their systems, so there shouldn’t be any manual steps involved. Not that it matters much in most cases, but the fact that I don’t understand it bugs me.
Of my two flights on Feb 16, one posted today, the other one is still pending.
Of my two flights on Feb 16, one posted today, the other one is still pending.
Mar 16, 2018, 1:16 pm
#263
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
Apr 4, 2018, 2:05 pm
#265
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Is it just me, or has AY finally managed to get their act together and post flights in a relatively timely manner. My HEL-BKK flight from Wednesday posted on Saturday and the BKK - HEL from Monday is already credited. ~3 days for posting those points is within acceptable limits for me.
Apr 4, 2018, 7:53 pm
#267
Join Date: May 2012
Location: HEL
Programs: AY+ Platinum (OWE), HH Diamond, Marriott Platinum, AX
Posts: 190
Is it just me, or has AY finally managed to get their act together and post flights in a relatively timely manner. My HEL-BKK flight from Wednesday posted on Saturday and the BKK - HEL from Monday is already credited. ~3 days for posting those points is within acceptable limits for me.
Apr 7, 2018, 11:42 pm
#268
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
I find it quite amusing that in cases where you get the "Please give feedback about your previous flight" email, it is sent almost right after the boarding finishes, but posting points for the same flight will take almost a week and sometimes can even require a retroclaim.
Apr 9, 2018, 3:34 pm
#270
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
So I had the following itinerary credited to my account as such:
AA 0379 (I) CLT-MIA + 1313 + 1313
AY 5664 (I) LHR-CLT + 14137 + 14137
AY 4028 (I) MIA-LHR + 15682 + 15682
With AY4028 (AA operated) I reached Gold status and the points posted to my account before the next flight (AY 5664). According to the table I should have received the 15% bonus but didn't. I e-mailed the gold account address but have yet to hear a reply. How long do they typically take to respond, and do you think they'll correct this?
AA 0379 (I) CLT-MIA + 1313 + 1313
AY 5664 (I) LHR-CLT + 14137 + 14137
AY 4028 (I) MIA-LHR + 15682 + 15682
With AY4028 (AA operated) I reached Gold status and the points posted to my account before the next flight (AY 5664). According to the table I should have received the 15% bonus but didn't. I e-mailed the gold account address but have yet to hear a reply. How long do they typically take to respond, and do you think they'll correct this?