Feedback thread for the official EY Lurker, EtihadHelp
May 6, 2016, 10:20 am
#736
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
hi gerrit75,
Kindly send your Etihad Guest account number in a private message so that we can follow up with our Etihad Guest team and get back to you. *Yas
Kindly send your Etihad Guest account number in a private message so that we can follow up with our Etihad Guest team and get back to you. *Yas
Hi,
I turned Platinum over a month ago and tried to use my discretionary gold nomination for my wife by calling the call center... completely to no avail. I ended up mailing my request to [email protected] - from where I haven't heard back anything...
I turned Platinum over a month ago and tried to use my discretionary gold nomination for my wife by calling the call center... completely to no avail. I ended up mailing my request to [email protected] - from where I haven't heard back anything...
May 7, 2016, 2:43 am
#737
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Go home, EtihadHelp.
May 7, 2016, 2:49 am
#738
Join Date: Oct 2014
Programs: Etihad Platinum. Bonvoy Ambassador Elite
Posts: 333
Agreed, FT moderators should maintain some pride and dignity and shut it down. Create a new thread with contact details for the EY user, close it and keep it as a sticky, it'll achieve the same thing with less frustration. The frustration will then be in private then they still fail to resolve anything.
Go home, EtihadHelp.
Go home, EtihadHelp.
May 7, 2016, 3:06 am
#739
Join Date: Jun 2001
Location: Tiburon, CA
Posts: 359
+1. EtihadHelp helped me out in more than few occasions. Responsive and professional.
May 7, 2016, 3:07 am
#740
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
That's good, and occasionally they appear to get it right, but the majority of cases here clearly ends in frustration and regardless of outcomes being positive or negative the response by them here is always the same: contact x with the details and we'll look into it.
May 10, 2016, 11:02 pm
#741
Join Date: Oct 2014
Programs: Etihad Platinum. Bonvoy Ambassador Elite
Posts: 333
Hi EtihadHelp,
Regarding the new F lounge in AUH, once you know will you be able to provide a date on which it will open, or will an announcement only be made when the lounge is actually open?
Thanks.
Regarding the new F lounge in AUH, once you know will you be able to provide a date on which it will open, or will an announcement only be made when the lounge is actually open?
Thanks.
May 11, 2016, 1:41 am
#742
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi sabdhabi, an announcement will be make when the lounge is opened. Kindly stay tuned to our social media channels for the updates! *Yas
May 14, 2016, 6:57 am
#746
Join Date: Mar 2011
Location: VIE
Programs: QR Gold, TK Gold
Posts: 148
How many days before departure do additional GuestSeats get released for award bookings or upgrades?
On some flights (eg. EY454/455, EY460/461) the 2 that are open initially in F are seemingly taken on all dates (looking at November dates at the moment...)
Thanks
On some flights (eg. EY454/455, EY460/461) the 2 that are open initially in F are seemingly taken on all dates (looking at November dates at the moment...)
Thanks
Last edited by birsti; May 14, 2016 at 7:06 am Reason: edited for clarity
May 14, 2016, 12:40 pm
#747
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi Birsti,
We can check the availability 48 hours before the flight. *Sky
We can check the availability 48 hours before the flight. *Sky
May 16, 2016, 4:23 am
#748
Join Date: Mar 2011
Location: VIE
Programs: QR Gold, TK Gold
Posts: 148
May 16, 2016, 8:27 pm
#749
Join Date: Oct 2009
Posts: 643
Hello!
I am getting married soon and am flying EY on my Honeymoon to SEZ in J. I wonder if it was worth letting the airline know about this ahead of time, in case they do anything to make the flight that little bit more special (maybe a nice note to my wife-to-be and I or something on boarding - I don't know!) We're already really excited, but thought it would be worth asking here.
I am getting married soon and am flying EY on my Honeymoon to SEZ in J. I wonder if it was worth letting the airline know about this ahead of time, in case they do anything to make the flight that little bit more special (maybe a nice note to my wife-to-be and I or something on boarding - I don't know!) We're already really excited, but thought it would be worth asking here.
May 16, 2016, 10:44 pm
#750
Join Date: Oct 2011
Posts: 3,838
Hello!
I am getting married soon and am flying EY on my Honeymoon to SEZ in J. I wonder if it was worth letting the airline know about this ahead of time, in case they do anything to make the flight that little bit more special (maybe a nice note to my wife-to-be and I or something on boarding - I don't know!) We're already really excited, but thought it would be worth asking here.
I am getting married soon and am flying EY on my Honeymoon to SEZ in J. I wonder if it was worth letting the airline know about this ahead of time, in case they do anything to make the flight that little bit more special (maybe a nice note to my wife-to-be and I or something on boarding - I don't know!) We're already really excited, but thought it would be worth asking here.