Feedback thread for the official EY Lurker, EtihadHelp
Mar 24, 2016, 5:20 am
#676
Join Date: Jan 2015
Location: England
Posts: 1,361
Mar 24, 2016, 10:05 am
#677
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Mar 25, 2016, 1:03 pm
#678
Join Date: Aug 2009
Location: East Coast US
Programs: Hyatt: Diamond. Marriott: Platinum. AA: EXP 1MM. Delta: Silver. Etihad: Silver. Emirates Silver
Posts: 387
Amazing. Same thing has been going more than 2 years now, countless complaints of SelectUpgrade's in "X' class being credited zero miles and then a goose chase through Etihad's Kafka-esque customer service bureaucracy to get the correct amount of miles posted. One would have imagined that whoever at Etihad is in-charge of fixing this glitch in the IS system would have patched this by now, but was either never sent the Memo or is asleep at their desk. Or, to proffer a conspiracy theory, this is deliberately designed to gyp a passenger out of miles when they upgrade.
Mar 26, 2016, 9:39 am
#679
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Amazing. Same thing has been going more than 2 years now, countless complaints of SelectUpgrade's in "X' class being credited zero miles and then a goose chase through Etihad's Kafka-esque customer service bureaucracy to get the correct amount of miles posted. One would have imagined that whoever at Etihad is in-charge of fixing this glitch in the IS system would have patched this by now, but was either never sent the Memo or is asleep at their desk. Or, to proffer a conspiracy theory, this is deliberately designed to gyp a passenger out of miles when they upgrade.
Mar 31, 2016, 7:41 am
#680
Join Date: Jul 2012
Programs: AA Plat
Posts: 133
Hi EtihadHelp. I'd like to use Etihad guest miles to make a booking on American Airlines. Is there a way to check availability other than calling Etihad's ticketing office?
American airlines shows plenty of seats on the flight I'd like to book for AAdvantage members, but of course availability is different when redeeming through Etihad.
American airlines shows plenty of seats on the flight I'd like to book for AAdvantage members, but of course availability is different when redeeming through Etihad.
Mar 31, 2016, 8:07 am
#682
Join Date: Jul 2012
Programs: AA Plat
Posts: 133
Mar 31, 2016, 9:34 am
#684
Join Date: Jul 2012
Programs: AA Plat
Posts: 133
Mar 31, 2016, 10:29 am
#685
Join Date: Jul 2012
Programs: AA Plat
Posts: 133
Mar 31, 2016, 3:32 pm
#686
Join Date: Oct 2011
Posts: 3,838
100% AA, no codeshares. But this is all written here:
http://www.etihadguest.com/en/spend-...ican-airlines/
Under Terms & Conditions.
http://www.etihadguest.com/en/spend-...ican-airlines/
Under Terms & Conditions.
Apr 1, 2016, 5:57 am
#687
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi EtihadHelp. I'd like to use Etihad guest miles to make a booking on American Airlines. Is there a way to check availability other than calling Etihad's ticketing office?
American airlines shows plenty of seats on the flight I'd like to book for AAdvantage members, but of course availability is different when redeeming through Etihad.
American airlines shows plenty of seats on the flight I'd like to book for AAdvantage members, but of course availability is different when redeeming through Etihad.
Apr 3, 2016, 7:35 pm
#689
Join Date: Aug 2013
Posts: 12
Hello Etihad help
I was one of the passengers on EY52 GVA to AUH on 11-3-2016 which was delayed until 12-3-16. I am in the process of making a travel insurance claim for the delayed departure and my insurance company need the following information from Etihad on an airline letter
-confirmation of scheduled time and date of departure
-actual time and date of departure
-reason for the delay
I would be most greatful if you could let me know which email address I should be writing to , or I can pm you my email if you are able to sort this.
Thanks in advance for your help
I was one of the passengers on EY52 GVA to AUH on 11-3-2016 which was delayed until 12-3-16. I am in the process of making a travel insurance claim for the delayed departure and my insurance company need the following information from Etihad on an airline letter
-confirmation of scheduled time and date of departure
-actual time and date of departure
-reason for the delay
I would be most greatful if you could let me know which email address I should be writing to , or I can pm you my email if you are able to sort this.
Thanks in advance for your help
Hi there,
Thank you for getting in contact with us, to assist you further with your travel insurance claim, can you please email us on [email protected] and we will get back to you. Thank you. *HE
Thank you for getting in contact with us, to assist you further with your travel insurance claim, can you please email us on [email protected] and we will get back to you. Thank you. *HE
Unfortunately no reply has been made to the email I sent to the above address
. The clock is ticking and I only have 5 more days before my insurance claim has to be lodged. Can you please provide me with a contact email or phone number of someone who can provide me with the documents I require\Thanks for your help
Danger UXB
Apr 3, 2016, 10:10 pm
#690
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hello again Etihad help.
Unfortunately no reply has been made to the email I sent to the above address. The clock is ticking and I only have 5 more days before my insurance claim has to be lodged. Can you please provide me with a contact email or phone number of someone who can provide me with the documents I require
\Thanks for your help
Danger UXB
Unfortunately no reply has been made to the email I sent to the above address
. The clock is ticking and I only have 5 more days before my insurance claim has to be lodged. Can you please provide me with a contact email or phone number of someone who can provide me with the documents I require\Thanks for your help
Danger UXB
Kindly send your email address via a direct message to look into this for you. *ES