IF you have made a complaint then they has just stopped replying. This has happened to me now. They give all sorts of excuses like "the cabin crew are Muslim and do not drink alcohol and therefore do not know how to mix alcoholic cocktails" I would suggest emailing on a daily basis, that has worked for me.

To be honest I do not know the curiculum the special training facilitie provides hence cannot comment on it. However I am sure their is some aspect of on the job training somewhere. For Christ sake I find it extreamly pityful to go to extreames to warrant a full blown complaint to Emirates just because another flight attendant was showing the workings of the ins and out of a seat to another attendant whilst in flight. It is ridiculous!- I wouldn't be suprised if he went to the Emirates Board of Directors- Hell why don't he put a lawsuit while he's at it. It wasn't even his chair! but a free unused one at that.

Lets not beat around the bush deep down its the pompous atiutude to show to the unfortunate and the non privledged passengers/staff that you are THE BEST, YOU ARE RICH and therefore travel in FIRST CLASS and You dictate not take orders, and most definetly you don't like to be in the COMPANY of a newbie staff member new to your First Class Cacoon. That is what I see in that ironic complaint made buy Guy Betsy. Most of my travels have been in economy and been in business class ocassionally and have not had the privilege to fly in First Class. That doesnt make me a lesser person than he is. Buy Guy Betsys "complaint" it - it portrays him as a snob, a person who is not down to earth, a whinger thats not accomodating to slight changes to the norm. You may not be like that Guy, but airing that complaint on the forum has let you down to a certain portion of the readers and thats all I have to say.

P.S Guy-Others maybe compelled to suppress thier opinions because of your moderator status, but I tell it as I see it.

have you had other experiences of this, or just the one?

I wouldn't. This clogs their system and delays the reply time for everyone else.

Cheers

It is absolutely unacceptable that cabin crew be trained in flight! What then do they do on the ground one must wonder?

An F cabin is such that it should afford the paying pax the best flight possible. How anyone can argue that performinmg a seat demo in F, let alone any cabin for that matter, is "OK" is way beyond me. The "human feel" must come from the cabin crew not from airline training in flight!

You pay for F for a reason!

You are making it feel like F Class is only for the priviledged upper class. Of course he is getting his best flight possible! You mean to say that by a little show and tell by the steward and Stewardess is affecting him in his overall first class experience? What a crock of S*** He needs to be compensated? You are travelling from one point to the other in a bit of luxury, not living in the blastered place. Is he not getting fed properly? You must have alot of time up your sleeves to worry so much about such menial issues. His time should be more devoted to thinking about real concerns not of this insignificant little inconvience that he had to live with. Bring a little screaming ankle biter into f class then you will surly have something to complain about! How anyone can support his manner of thinking is beyond me!

Check my previous thread.You respond to most threads.If I had a reasonable response then I would have no reason to clog their system. I like the latest repy that happens if you send some feedback on their weekend.Try it.

Exactly. In fact any cabin class should not be a training field for new recruits.

Yes, but clogging their system just slows down the reply time for everyone else as well as you...

Cheers

You just do not understand the points raised.If an airline advertises a product then it should be delivered.Failing that it is false advertising.

I agree. But where did EK advertise something that they didn't deliver?

Cheers

Where did anyone say anything about training?

The chances are, this was the first time that the FA had flown on the A340-500. So the Purser was just giving the FA a demo, showing how good the F class seat is. No training involved.

The cabin crew are there primarily for safety reasons. They are not there as trained bar tenders or cocktail mixers. Neither are they trained to the standards of a top class waiter/waitress.

I see now why most FA's prefer to work in the Economy sections. The F class passengers will moan and groan about anything.

No wonder Emirates take an age to respond to complaints, if their complaints section is clogged up with this sort of nonsense.

Cheers,
Rick

I think this is a little bit of a strange comment to make. Everyone has to learn how to do their job, it doesn't matter who you are or what you do, you have to learn, and an element of that is on the job training. I do not know to what extent you were disturbed or annoyed by the onboard training, but I would personally make some allowances for any new member of staff that I was dealing with. Even surgeons have to make their first cut (on somebody living) at some stage.

The only occasions when I might react as you have are: -

• if I am in a hurry
• if the person in question is clearly incapable (in which case a quick exit would have been appropriate)
• if I am tired and cranky and do not wish to be disturbed by anyone

We can't all be as perfect as you (and I don't work for an airline if you were wondering).

I didn't make a complaint, but I was trying to get some specific questions answered. Maybe I am lucky (or have very low standards), but I have yet to make any complaints against any airline (apart from United Air [sic]!).

I have a question for people on this thread: Suppose a paying F pax came and showed a friend who was travelling in Y, the wonders of the F seat. Would you still be upset?

Cheers

Yeah I understand alright! What does two Fliight attendants showing the ins and out of the seat got to do with the airline not providing its first class service to the orignal poster of the complaint? I don't see anywhere where it states on a Airline ticket or Emirates guranteeing or thier website stating that First Class Passengers will not witness anything they don't want to here or see by either staff or other passengers. Your comment adds to the confusion mate.

If he was complaining that he was mistreated or didn't get what he paid for then fair enough, but the fact that he turned his head anti-clockwise to look at two Staff individuals conversing for a brief momont about a seat? Man!! complain for realistic issues- not for the sake of complaining!