EK "Customer Affairs" the useless.
May 18, 2006 | 7:10 am
#61
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,801
Just remembered another one....
On the DXB-SYD leg in F, the FA knocked a glass of wine over me. If this had happened in Y, then obviously it wouldn't have mattered. But as I was in F, surely the FA's are trained better not to be clumsy?
It was *so* embarrassing having to go to the loo with a big wet patch on my F PJ's. This must be worth at least a free F ticket from MAN-AKL, plus 100K miles for the inconvenience. If not, I'll write to MP and get Emirates banned flying into the UK.
Cheers,
Rick
On the DXB-SYD leg in F, the FA knocked a glass of wine over me. If this had happened in Y, then obviously it wouldn't have mattered. But as I was in F, surely the FA's are trained better not to be clumsy?
It was *so* embarrassing having to go to the loo with a big wet patch on my F PJ's. This must be worth at least a free F ticket from MAN-AKL, plus 100K miles for the inconvenience. If not, I'll write to MP and get Emirates banned flying into the UK.
Cheers,
Rick
May 21, 2006 | 1:51 am
#65
FlyerTalk Evangelist
Join Date: Feb 2005
Location: RSE
Programs: AA Exp|VA Platinum
Posts: 15,913
Originally Posted by Guy Betsy
While I don't mind or care if the senior FA was indeed showing the junior cabin crew the wonders of this seat, but I do mind if it was done inflight while there are full fare paying F class passengers about.
Seriously though, I think you are being very petty about such a small trivial matter, maybe if it annonyed you that much I would metion it to the purser but to actually write a letter.
May 21, 2006 | 2:39 pm
#66
Join Date: Jan 2006
Programs: Skywards, KrisFlyer, Qantas Frequent Flyer
Posts: 45
Originally Posted by budgie73
what are the chances of that mate? Write all you want but one idiot - or a hundred for that matter - with petty complaints, can't get an airline 'banned'.
dream on...
dream on...
) is going on. And welcome to the forum
Apr 2, 2008 | 2:32 pm
#67
Join Date: Aug 2004
Location: Germany
Programs: *A Gold, OWE
Posts: 971
Hi there,
is the customer service still/really that bad ?
What is the best way/contact to forward a complaint to EK ?
Please don't tell me it's my local EK office, as that is partly involved in the complaint.
Cheers
TheAirman
is the customer service still/really that bad ?
What is the best way/contact to forward a complaint to EK ?
Please don't tell me it's my local EK office, as that is partly involved in the complaint.
Cheers
TheAirman
Apr 2, 2008 | 2:40 pm
#68
Suspended
Join Date: Nov 2007
Posts: 36
Even if you phone you are lucky to get an answer.
EK has the worst Customer Relations Department I have ever known
Apr 2, 2008 | 4:46 pm
#69
Join Date: Mar 2008
Location: Auckland
Programs: NZ*Black
Posts: 2,693
The best way to get in contact with them is to call. Don't bother emailing them.
Im in New Zealand and recently they actually replied to their local emails (eknewzealand@em) but the other ones were useless. When i ring about skywards, emirates tell me to ring skywards, when i ring skywards they say you need to ring emirates and back and forth - its really annoying. Makes you just want to hang up!
Im in New Zealand and recently they actually replied to their local emails (eknewzealand@em) but the other ones were useless. When i ring about skywards, emirates tell me to ring skywards, when i ring skywards they say you need to ring emirates and back and forth - its really annoying. Makes you just want to hang up!
