EasyJet refunds
May 13, 2020 | 6:13 pm
#91
Join Date: Aug 2018
Location: Cambridgeshire
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Posts: 128
Some time ago easyJet stated their policy was to have a rolling schedule of cancellations seven days in advance of the flight and you can expect to hear from them at T-7. I did 2˝ weeks ago, immediately applied for a refund on line and got the acknowledgement the next day. "...we will try our best to complete your request within 28 days following submission" but really don't expect anything for 90 days/next year/ever.
May 13, 2020 | 9:31 pm
#92
Join Date: Aug 2006
Location: LHR/ATL
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Posts: 858
As an update to my message posted in this thread a few weeks ago, Easyjet tried contesting my chargeback claim that I filed after they cancelled my flights, but after I sent Amex heaps of evidence, the case was closed and I've got my refund worth Ł200. Took me a month to get it sorted but well worth the effort than chasing Easyjet for a cash refund.
May 14, 2020 | 4:01 pm
#93
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As an update to my message posted in this thread a few weeks ago, Easyjet tried contesting my chargeback claim that I filed after they cancelled my flights,
May 16, 2020 | 4:44 pm
#94
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It's quite telling when the airline tries to persuade its customer that refund will take several months (because of lower staffing levels + big load of refund requests) -> but when it comes to contesting a chargeback, the airlines are very quick to jump and provide their evidence.
May 16, 2020 | 6:10 pm
#95
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UK small claims permits (it always has, so not limited to the pandemic) telephonic hearings. If by some chance Chase does deny your chargeback dispute (very unlikely), file a SCC action.
May 21, 2020 | 12:49 pm
#97
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It should cover the return if it was a return itinerary (not a separate record locator). If you don't have your refund already, easyJet is in violation of EU law. I suggest disputing the charge with your credit card issuer, if that's how you paid for the ticket.
May 22, 2020 | 2:13 am
#98
Join Date: Feb 2015
Posts: 2
Hi all, our flights to Portugal were cancelled a couple of weeks ago. We requested vouchers, as we figure we will go somewhere at some point. I got an email a few days later with my booking details, and stating “Refund of Ł***.** to Credit Shell” I have no idea what that means, is there a voucher to follow does anyone know? Needles to say, I have been unable to get through to EasyJet on the phone.
many thanks
many thanks
May 22, 2020 | 3:29 am
#99
Join Date: Nov 2010
Location: Milton Keynes
Programs: BA Blue
Posts: 375
Yes, that is what I would expect - we shall see!
May 23, 2020 | 8:01 am
#100
Join Date: Dec 2016
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Programs: Lifetime AA Plat, UA Silver which is basically useless
Posts: 185
In our case, our flights were not booked return, each leg was separate. So we are now waiting for our return to be cancelled, which it will be as its on June 13, but Easyjet is shut down till June 15.
May 23, 2020 | 11:34 am
#101
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I'm happy to report that today Chase resolved my disputed easyJet charge in my favor. I submitted it on April 8. Either the time passed with no objection from easyJet, or easyJet expressly consented to the chargeback.
I continue to recommend disputing these charges with airlines when they cancel your flights. First, request a refund. Alas, some airlines are making that a challenge. If that's not an option on the website, send an email to customer service. Wait seven days (the EU deadline for refund). If no refund, dispute the charge with your credit card issuer.
I continue to recommend disputing these charges with airlines when they cancel your flights. First, request a refund. Alas, some airlines are making that a challenge. If that's not an option on the website, send an email to customer service. Wait seven days (the EU deadline for refund). If no refund, dispute the charge with your credit card issuer.
May 25, 2020 | 1:13 pm
#102
Join Date: Dec 2016
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Posts: 185
Glad to hear it resolved successfully. Will follow your lead here. Have requested refunds through Easyet for the first batch of cancelled flights a few days ago. Have another batch of flights that will likely be cancelled in the next few days. 100% sure they will cancel out as Easyjet announced they are restarting June 15, but my remaining flights are for June 13, and they will still be grounded.. So will wait, and let them cancel, then do refund requests.
If after a couple of weeks I see nothing, will engage Chase.
All of my Norwegian refunds came through in about 18-21 days, so that ended successfully.
If after a couple of weeks I see nothing, will engage Chase.
All of my Norwegian refunds came through in about 18-21 days, so that ended successfully.
May 26, 2020 | 4:35 am
#103
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,801
We were cancelled May 21, with refund requested. The refund confirmation email said they are trying to get refunds done within 28 days. We'll see how long it takes. I personally don't want to over react and go the credit card company unless it takes more than a month or so.
I'm going to do a chargeback with Amex.
May 26, 2020 | 2:27 pm
#104
Join Date: May 2014
Location: Kent, UK
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May 26, 2020 | 10:52 pm
#105
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"Please do not contact us regarding a previous request unless it has been more than 90 days since you made your original submission."
-- easyJet
Remember folks, -- no contacting them again until 90 days are up!
I jest. Yes, of course file the charge disputes with Amex. I don't think anyone should wait more than seven days after having submitted the refund request. easyJet is not acting in good faith.
-- easyJet
Remember folks, -- no contacting them again until 90 days are up!
I jest. Yes, of course file the charge disputes with Amex. I don't think anyone should wait more than seven days after having submitted the refund request. easyJet is not acting in good faith.