Hi all, our flights to Portugal were cancelled a couple of weeks ago. We requested vouchers, as we figure we will go somewhere at some point. I got an email a few days later with my booking details, and stating “Refund of £***.** to Credit Shell” I have no idea what that means, is there a voucher to follow does anyone know? Needles to say, I have been unable to get through to EasyJet on the phone.

many thanks