Originally Posted by
warakorn
It's quite telling when the airline tries to persuade its customer that refund will take several months (because of lower staffing levels + big load of refund requests) -> but when it comes to contesting a chargeback, the airlines are very quick to jump and provide their evidence.
Indeed, that lays it bare. They see that they cancelled their own flight and thus the customer is legally entitled to a full refund, and yet they have an employee take the time to file a baseless challenge to the chargeback. So far I haven't heard anything from Chase, and it's been more than 30 days. But if easyJet tries this with me, I'll be quick to alert travel journalists.