EasyJet refunds
Jun 10, 2020, 12:22 pm
#166
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,620
OK... now we are getting into the realms of EC261. If Easyjet are putting the pressure on and saying the flight is going ahead, then I think you'd have a good EC261 claim if they then cancel < 14 days before the flight.
Jun 10, 2020, 12:48 pm
#167
Join Date: Sep 2006
Location: Ecosse
Programs: BAEC
Posts: 77
Just getting this email, I already saw my flight is zero’d out (Easyjet shows flight to Rhodes is completely “sold out”). So they’ll probably cancel it and this is their last attempt to convince me to get a voucher rather than a cash refund.
They also write: “This offer is open for you to reply until 16th of June”. Which is two weeks before my flight. And those two weeks before flight is the period they cancel their flights in
They also write: “This offer is open for you to reply until 16th of June”. Which is two weeks before my flight. And those two weeks before flight is the period they cancel their flights in
"Hi there, I am sorry for the late response. It isn’t necessarily cancelled. A flight marked ‘sold out’ may be full. We will also mark a flight ‘sold out’ to prevent further passengers booking on to flights when necessary. As we continually review and build the schedule, the status of the flight could change. Once our team has any info on your flight, you will be notified by email or SMS on any disruptions and how to manage this. You can also check our flight tracker for the latest updates on the status of your flight - https://easyjet.com/en/flight-tracker. - Emily"
I'd rather know now if its going to run so I can make alternative arrangements, than wait until late July. Flight is early August.
Jun 10, 2020, 1:27 pm
#168
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 836
My Edi-Berlin flight in August is showing as "no flights", there aren't any until September, but my flight hasn't been cancelled. This is the response I received when asking whether it will run or not (very unlikely IMO)
"Hi there, I am sorry for the late response. It isn’t necessarily cancelled. A flight marked ‘sold out’ may be full. We will also mark a flight ‘sold out’ to prevent further passengers booking on to flights when necessary. As we continually review and build the schedule, the status of the flight could change. Once our team has any info on your flight, you will be notified by email or SMS on any disruptions and how to manage this. You can also check our flight tracker for the latest updates on the status of your flight - https://easyjet.com/en/flight-tracker. - Emily"
I'd rather know now if its going to run so I can make alternative arrangements, than wait until late July. Flight is early August.
"Hi there, I am sorry for the late response. It isn’t necessarily cancelled. A flight marked ‘sold out’ may be full. We will also mark a flight ‘sold out’ to prevent further passengers booking on to flights when necessary. As we continually review and build the schedule, the status of the flight could change. Once our team has any info on your flight, you will be notified by email or SMS on any disruptions and how to manage this. You can also check our flight tracker for the latest updates on the status of your flight - https://easyjet.com/en/flight-tracker. - Emily"
I'd rather know now if its going to run so I can make alternative arrangements, than wait until late July. Flight is early August.
Jun 10, 2020, 1:54 pm
#169
Join Date: Nov 2018
Posts: 10
Just getting this email, I already saw my flight is zero’d out (Easyjet shows flight to Rhodes is completely “sold out”). So they’ll probably cancel it and this is their last attempt to convince me to get a voucher rather than a cash refund.
They also write: “This offer is open for you to reply until 16th of June”. Which is two weeks before my flight. And those two weeks before flight is the period they cancel their flights in
They also write: “This offer is open for you to reply until 16th of June”. Which is two weeks before my flight. And those two weeks before flight is the period they cancel their flights in
What a weird reason: "Your booking falls within one of our peak periods, so you can request a voucher". Are they afraid of overbooking??
Jun 10, 2020, 3:27 pm
#171
Join Date: Sep 2006
Location: Ecosse
Programs: BAEC
Posts: 77
Jun 10, 2020, 5:41 pm
#172
Join Date: Dec 2016
Location: Prisoner of EWR
Programs: Lifetime AA Plat, UA status-less after 15 years
Posts: 153
Please rest assured that we are trying to get everyone’s refund requests processed as quickly as possible. However, our current average processing time means that many customers will likely have to wait for the duration of the summer, and with our backlog continuing to extend, we anticipate new requests taking much longer.
Jun 11, 2020, 8:36 am
#174
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,620
Jun 11, 2020, 12:12 pm
#175
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,084
Remember that easyJet said not to bother them until 90 days after they try and fail to refund your money. Please folks — they’re really busy. Don’t be a pest.
Jun 12, 2020, 3:45 am
#177
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 836
Obviously Easyjet doesn't cancel their flights a month before departure. So I decided for myself to check Easyjet's flight schedule on a daily basis with dummy bookings. Then suddenly a few days ago I found out they zero'd out the route, not selling any tickets for the first half of July. So that was enough for me to take a risk to cancel the hotel and wait for Easyjet to cancel the (2x 192 euro) flights.
The flights still have not been officially cancelled, but pretty sure it will happen eventually.
If this wouldn't have happened i would have cancelled the hotel 1 day before the cancellation deadline and rescheduled my Easyjet flight at that time. Would've been too much of a risk to lose the 2x 192 euro in that case. This might help you a bit deciding what to you yourself in your situation.
Jun 12, 2020, 11:35 am
#178
Join Date: Mar 2014
Location: IAH
Programs: UA 1K / MM
Posts: 72
I just got my cancellation email for June 28 (and June 24 earlier this week). I have submitted my refund request but no way am I waiting all summer for a refund ($450). I have previously charged back a different set of flights with a travel agent and will do the same with Easyjet on June 25.
Jun 13, 2020, 10:20 am
#179
Join Date: Sep 2004
Location: YUL
Posts: 1,001
Flights were cancelled late March, for April flights, claim for refunds submitted April 8th. Nothing since then. This week I DM'd them on twitter, and tweeted @ them a few times for help. Refund hit my credit card yesterday.
Jun 13, 2020, 11:14 am
#180
Join Date: Jul 2019
Programs: Delta, Marriott
Posts: 17
Just getting this email, I already saw my flight is zero’d out (Easyjet shows flight to Rhodes is completely “sold out”). So they’ll probably cancel it and this is their last attempt to convince me to get a voucher rather than a cash refund.
They also write: “This offer is open for you to reply until 16th of June”. Which is two weeks before my flight. And those two weeks before flight is the period they cancel their flights in
They also write: “This offer is open for you to reply until 16th of June”. Which is two weeks before my flight. And those two weeks before flight is the period they cancel their flights in