EasyJet refunds
Mar 29, 2020, 4:05 am
#1
Original Poster
Join Date: Jan 2013
Location: South West England
Programs: BA exec club, Flying Blue, VFC, IHG Rewards, EasyJet Plus
Posts: 233
EasyJet refunds
Morning all.
My flights were cancelled last weekend and so I claimed for a refund - this would have been Thursday 19th. Since then I've heard nothing back (apart from a survey asking what I thought of the cancellation service!!) and crucially no refund to my card.
I am sure they are very busy having so many to deal with but surely a week is a reasonable timeframe? Has anyone else managed to get a refund from EZY and how long did it take ?
Cheers
TT
My flights were cancelled last weekend and so I claimed for a refund - this would have been Thursday 19th. Since then I've heard nothing back (apart from a survey asking what I thought of the cancellation service!!) and crucially no refund to my card.
I am sure they are very busy having so many to deal with but surely a week is a reasonable timeframe? Has anyone else managed to get a refund from EZY and how long did it take ?
Cheers
TT
Mar 29, 2020, 7:51 am
#2
Join Date: Aug 2006
Location: LHR/ATL
Programs: EY Gold, AS MVPG, BAEC Gold, DL PM
Posts: 821
Assuming you paid via your credit card, request for a chargeback. I submitted a claim via Amex's UK portal and they credited my account within 24 hours. Remember to submit screenshots that prove the flight was cancelled.
Mar 29, 2020, 8:17 am
#4
Join Date: Jan 2009
Location: Glasgow
Programs: BA Gold
Posts: 113
Good luck!
Mar 30, 2020, 3:50 am
#6
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
Yes..I have even managed to get a £9.99 chargeback via Amex after flybe collapsed..
For those confused about chargeback.and section 75 this is a very good article.
https://www.moneysavingexpert.com/sh...rd-chargeback/
I had 4 tickets on easyjet for the next 10 days and easyjet were refusing refunds.
So did a dispute via AMEX . Got my charges reversed for all 4 tickets and now my Amex balance statement is negative
For those confused about chargeback.and section 75 this is a very good article.
https://www.moneysavingexpert.com/sh...rd-chargeback/
I had 4 tickets on easyjet for the next 10 days and easyjet were refusing refunds.
So did a dispute via AMEX . Got my charges reversed for all 4 tickets and now my Amex balance statement is negative
Mar 30, 2020, 3:55 am
#7
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
Easyjet had not sent me a email saying that they had cancelled some of my flights. This might be required by some card providers buy not Amex.
At least for me it looks as they only sent the cancellation email for the flights I had checked into.
So I checked into the flights ( was not officially cancelled as per easyjet app) and I then got a cancellation email.
At least for me it looks as they only sent the cancellation email for the flights I had checked into.
So I checked into the flights ( was not officially cancelled as per easyjet app) and I then got a cancellation email.
Mar 30, 2020, 10:38 am
#9
Join Date: Jun 2015
Posts: 10
My flight for April 5th from LGW to GIB is canceled. I called EasyJet several times and tried to Chat to get a cash refund- no success. I am in the US and EasyJet has 8 to 5 pm customer service hours and very difficult to get in touch with them with the time difference.
If I do not get through to them before my flight, what are my options? Let go of my money or settle for a voucher?
If I do not get through to them before my flight, what are my options? Let go of my money or settle for a voucher?
Mar 30, 2020, 10:47 am
#10
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
My flight for April 5th from LGW to GIB is canceled. I called EasyJet several times and tried to Chat to get a cash refund- no success. I am in the US and EasyJet has 8 to 5 pm customer service hours and very difficult to get in touch with them with the time difference.
If I do not get through to them before my flight, what are my options? Let go of my money or settle for a voucher?
If I do not get through to them before my flight, what are my options? Let go of my money or settle for a voucher?
How did you book. If you have booked directly with easyjet then try to dispute the transaction wuth uour card provider.
If they have cancelled the flight ( in fact they have grounded all aircraft) you do not have to worry about the flight date .
Try to get a refund if you can.
ca
Mar 30, 2020, 10:49 am
#11
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,084
We've got a one-way flight from Paris to Catania on 24 April, which is not cancelled yet. This route has been cancelled for weeks, but starting on 16 April through 30 April, they show the flights as still going. Funny thing is, all of these April flights are "sold out". No way are they sold out. Seems to me they are just buying a little more time, hoping people voluntarily cancel or reschedule before EasyJet cancels. That way there is no refund obligation.
Mar 30, 2020, 10:56 am
#13
Join Date: Jun 2015
Posts: 10
How did you book. If you have booked directly with easyjet then try to dispute the transaction wuth uour card provider.
If they have cancelled the flight ( in fact they have grounded all aircraft) you do not have to worry about the flight date .
Try to get a refund if you can.
ca
If they have cancelled the flight ( in fact they have grounded all aircraft) you do not have to worry about the flight date .
Try to get a refund if you can.
ca
Mar 30, 2020, 12:04 pm
#14
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
We've got a one-way flight from Paris to Catania on 24 April, which is not cancelled yet. This route has been cancelled for weeks, but starting on 16 April through 30 April, they show the flights as still going. Funny thing is, all of these April flights are "sold out". No way are they sold out. Seems to me they are just buying a little more time, hoping people voluntarily cancel or reschedule before EasyJet cancels. That way there is no refund obligation.
Try to check in and see what happens. I had a few flights in mid April which had exactly the same issue .
I was able to check in but got the cancellation email in a hour or so.
Mar 30, 2020, 12:24 pm
#15
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
So basically it's either trying to get through to CS or chargeback via CC. Really customer friendly way of not having an online refund option. EU261 still applies in the UK so they cannot refuse full refund for flights they cancel.