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Mar 30, 2020 | 12:24 pm

#15

WilcoRoger

FlyerTalk Evangelist

Join Date: Jan 2008

Location: HEL

Programs: lots of shiny metal cards

Posts: 14,846

So basically it's either trying to get through to CS or chargeback via CC. Really customer friendly way of not having an online refund option. EU261 still applies in the UK so they cannot refuse full refund for flights they cancel.

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