EasyJet refunds
Jun 3, 2020, 6:37 am
#136
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
As you're in the UK, I guess it's off to the small claims court. And of course changing your amex to visa or MC.
(I'd also look at the UK consumer protection laws, what it says about it. Over here, the CC company is just as much on the hook as the original seller)
(I'd also look at the UK consumer protection laws, what it says about it. Over here, the CC company is just as much on the hook as the original seller)
Jun 3, 2020, 7:19 am
#137
Join Date: May 2014
Location: Kent, UK
Programs: I don't fly enough
Posts: 204
Sounds a bit ridiculous if they're going through for other people / other airlines.
Jun 3, 2020, 10:38 am
#139
Join Date: Jan 2007
Location: Home Counties, UK
Programs: BA Silver
Posts: 539
Just note folks that they are cancelling flights singly which nearly caught me out, but perhaps I’m a bit thick ha-ha! I just assumed the first cancellation email was for both sectors because if they can’t get me out there to begin with then how could I be out there for them to get me back? When I got the second email I just thought it was a duplication until my fellow traveller mentioned it. I thought it was a bit naughty of EasyJet.
Jun 3, 2020, 4:18 pm
#140
Join Date: Dec 2016
Location: Prisoner of EWR
Programs: Lifetime AA Plat, UA status-less after 15 years
Posts: 153
I'm also wondering if Amex has different rules/policies for their UK customers. Or its entirely possible that the Amex people that handled your situation are not the sharpest knives in the drawer....
Jun 4, 2020, 12:12 am
#141
Join Date: Jan 2010
Posts: 9,307
Jun 4, 2020, 9:28 am
#142
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,619
I'll probably just wait for the Easyjet refund now. From what people have said above, it's probably < 2 months to get the refund, so only 3 more weeks.
Jun 4, 2020, 9:30 am
#143
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,619
Yes, agree with the others. This sounds sketchy, and very unlike what we all expect a credit card company to actually do. I personally, don't use Amex after many bad experiences with them over the years, but that's me, and I know others like them.
I'm also wondering if Amex has different rules/policies for their UK customers. Or its entirely possible that the Amex people that handled your situation are not the sharpest knives in the drawer....
I'm also wondering if Amex has different rules/policies for their UK customers. Or its entirely possible that the Amex people that handled your situation are not the sharpest knives in the drawer....
Jun 4, 2020, 3:11 pm
#144
Join Date: Sep 2006
Location: Ecosse
Programs: BAEC
Posts: 77
My easyJet flight EDI-TXL is 6-9 August, however checking tonight no flights are on sale on this route at all until 1st September.
Can I assume that a cancellation will be incoming at some point, and if so is there any way to get EJ to confirm now so I can re-book?
Can I assume that a cancellation will be incoming at some point, and if so is there any way to get EJ to confirm now so I can re-book?
Jun 5, 2020, 9:27 am
#145
Join Date: Dec 2016
Location: Prisoner of EWR
Programs: Lifetime AA Plat, UA status-less after 15 years
Posts: 153
We've all been waiting for EZ to cancel, rather than cancelling ourselves, because then you seem to get the "Refund" option, as opposed to the voucher only option if you cancel. Also, while they say they're doing 7 day rolling cancellations, they seem to be doing it much more in advance, 14-18 days in my case.
Jun 5, 2020, 9:51 am
#146
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,084
Possibly. I found their planned flights till September in a couple of articles online, don't recall TXL (or any Germany for that matter) being there. Just some UK and a handful of France routes from the UK. But my middle aged memory could deceive me as it usually does.....
We've all been waiting for EZ to cancel, rather than cancelling ourselves, because then you seem to get the "Refund" option, as opposed to the voucher only option if you cancel. Also, while they say they're doing 7 day rolling cancellations, they seem to be doing it much more in advance, 14-18 days in my case.
We've all been waiting for EZ to cancel, rather than cancelling ourselves, because then you seem to get the "Refund" option, as opposed to the voucher only option if you cancel. Also, while they say they're doing 7 day rolling cancellations, they seem to be doing it much more in advance, 14-18 days in my case.
Jun 6, 2020, 1:57 am
#149
Original Poster
Join Date: Jan 2013
Location: South West England
Programs: BA exec club, Flying Blue, VFC, IHG Rewards, EasyJet Plus
Posts: 233
Well, finally I have received an email from EasyJet. And it makes no sense at all.
As there have been nearly 150 posts since my original, I will quickly recap. I'd booked a weekend away 20-23 March , and on 19th march got a notification that the return flight was cancelled. Since this was when everything was being cancelled I opted for the whole trip to be cancelled and refunded, no point going somewhere you can't get back from.
So I have just received an email starting off like you get when you first book, including next steps check in online, that sort of thing! Then we have payment details, showing my original booking payment by credit card back in march when i booked, then "payment to easyjet by credit/voucher" on 5th June for just about a fifth of the total cost, and finally "refund to credit card" of this same small amount on the same date 5th June. (which incidentally doesn't show yet but normally takes a few days)
I really can't remember the individual costs of each leg, but think it unlikely that the return flight was as cheap as this refund is, if they are only refunding the flight they cancelled and keeping the rest as a credit for future flight or something! Though this probably is the most likely reason for the discrepancies.
Can anyone shed any light on this? Just worked out it's been 79 days! A bit longer than the 7 days promised in the original cancellation email.
Cheers
TT
As there have been nearly 150 posts since my original, I will quickly recap. I'd booked a weekend away 20-23 March , and on 19th march got a notification that the return flight was cancelled. Since this was when everything was being cancelled I opted for the whole trip to be cancelled and refunded, no point going somewhere you can't get back from.
So I have just received an email starting off like you get when you first book, including next steps check in online, that sort of thing! Then we have payment details, showing my original booking payment by credit card back in march when i booked, then "payment to easyjet by credit/voucher" on 5th June for just about a fifth of the total cost, and finally "refund to credit card" of this same small amount on the same date 5th June. (which incidentally doesn't show yet but normally takes a few days)
I really can't remember the individual costs of each leg, but think it unlikely that the return flight was as cheap as this refund is, if they are only refunding the flight they cancelled and keeping the rest as a credit for future flight or something! Though this probably is the most likely reason for the discrepancies.
Can anyone shed any light on this? Just worked out it's been 79 days! A bit longer than the 7 days promised in the original cancellation email.
Cheers
TT
Jun 6, 2020, 2:46 am
#150
Join Date: Sep 2006
Location: Ecosse
Programs: BAEC
Posts: 77
Possibly. I found their planned flights till September in a couple of articles online, don't recall TXL (or any Germany for that matter) being there. Just some UK and a handful of France routes from the UK. But my middle aged memory could deceive me as it usually does.....
We've all been waiting for EZ to cancel, rather than cancelling ourselves, because then you seem to get the "Refund" option, as opposed to the voucher only option if you cancel. Also, while they say they're doing 7 day rolling cancellations, they seem to be doing it much more in advance, 14-18 days in my case.
We've all been waiting for EZ to cancel, rather than cancelling ourselves, because then you seem to get the "Refund" option, as opposed to the voucher only option if you cancel. Also, while they say they're doing 7 day rolling cancellations, they seem to be doing it much more in advance, 14-18 days in my case.