To the NW People..We like you But
Sep 10, 2009, 9:32 pm
#46
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
Even so I'm continually baffled by the acceptance of the way things are in the DL FF community. You guys are the legends who organized SOS and scored a huge retreat a few years ago when DL's benefit cuts went way too far. Even then you didn't get it all back but your victory was remarkable. Still I'm baffled - when DL promised a 'best in class' and delivered what it did -where did the spirit of SOS go?
Sep 10, 2009, 9:35 pm
#47
Join Date: May 2005
Location: FLL
Programs: DL ♦M MM|HH♦|Marr Slvr|CO UA AA US|Pri Cub Plat|SPG|Avis 1st|Htz 5*
Posts: 5,044
I don't know if it is systemic of the WorldClubs but I was in SEA recently where there is no old CRC but rather an old WC re-branded as a SkyClub. The agent greeting me had no access to schedules, ticketing, printing, etc. It wasn't that her computer was down, she said they have never been able to do any flight-related tasks in the club. I had to go out to the ticket counter to do that. I was floored. One of the reasons why I have a SC membership is that I can book, change, and finagle itineraries during my airport "down" time. Is SEA the rule? or the exception?
Sep 10, 2009, 9:43 pm
#48
Join Date: Mar 2005
Location: CLT
Programs: AA EP, AA AC
Posts: 4,268
I also thought that DL-NW Gold was generally better than the other domestic legacy's related "mid-tier offerings" with 100% RDM bonus and unlimited upgrades and unlimited companion upgrades (of a variety). However, CO may have trumped all of that now. CO Golds have the aforementioned (albeit IHMO slightly better companion upgrade rules) plus CO Golds are now *Alliance Gold and entitled to free lounge access on international trips and (depending on how their rules are written) perhaps international lounges on domestic trips. IHMO, I also think DL PM was slightly weakened when CO made it so their Plats get fee free award changes which is huge IHMO (and only given to our Diamonds). In general though, as noted I agree. As with all things subjective, YMMV. Safe Travels.
Sep 10, 2009, 9:44 pm
#49
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
I don't know if it is systemic of the WorldClubs but I was in SEA recently where there is no old CRC but rather an old WC re-branded as a SkyClub. The agent greeting me had no access to schedules, ticketing, printing, etc. It wasn't that her computer was down, she said they have never been able to do any flight-related tasks in the club. I had to go out to the ticket counter to do that. I was floored. One of the reasons why I have a SC membership is that I can book, change, and finagle itineraries during my airport "down" time. Is SEA the rule? or the exception?
Sep 10, 2009, 9:45 pm
#50
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS MVP75K, AA PlatPro, UA Premier, Disney AP
Posts: 14,497
I don't know if it is systemic of the WorldClubs but I was in SEA recently where there is no old CRC but rather an old WC re-branded as a SkyClub. The agent greeting me had no access to schedules, ticketing, printing, etc. It wasn't that her computer was down, she said they have never been able to do any flight-related tasks in the club. I had to go out to the ticket counter to do that. I was floored. One of the reasons why I have a SC membership is that I can book, change, and finagle itineraries during my airport "down" time. Is SEA the rule? or the exception?
Sep 10, 2009, 9:57 pm
#51
Join Date: May 2005
Location: FLL
Programs: DL ♦M MM|HH♦|Marr Slvr|CO UA AA US|Pri Cub Plat|SPG|Avis 1st|Htz 5*
Posts: 5,044
Yeah...it's rather annoying and one thing I can't wait for till everyone's on the same system. I tend to take DL-South metal out of MSP quite a bit, and the SC can't do much to help me - I've got SMS at my disposal, but if I need something at the airport, all the SC can do for me is hold my bags so I can go outside security to the ticket counter to see a DL-South agent...
Sep 10, 2009, 10:08 pm
#52
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
Comments in the tenor of this one have been found in this forum since the merger was eminent. And you wonder why some of us NWers have felt less than welcome and a bit prickly with all the "Ha, Ha we won, use lose, go suck dust" type of comments.
Sep 10, 2009, 10:53 pm
#53
Join Date: Sep 2007
Location: SJC/SFO
Programs: DL DM MM (fmr NW Plat), BA GGL/CCR, Aegean Gold, WorldClubs Life, SPG Plat, Hyatt Plat, HHonors Dmnd
Posts: 1,409
Okay, maybe I need to re-word my question. I can understand where an old WC would not be able to help a DL issue and vice versa at this time (pre-integration). My question is do WorldClub employees have access to the ticketing system for NW? At SEA they had no access to ANYTHING flight related whether it be NW tickets or DL tickets. I had a MEM WC agent change my seats on a NW-metal itin back in December of '08. Would he have been able to process a bump cert, an UG cert, book a new itin, search for an award seat...etc ? I never made a note of every CRC where I have done these things so I was dumfounded when the agent at the SEA SkyClub (a former WorldClub) could do nothing ticket related.... even seat changes.
Sep 10, 2009, 11:03 pm
#54
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Okay, maybe I need to re-word my question. I can understand where an old WC would not be able to help a DL issue and vice versa at this time (pre-integration). My question is do WorldClub employees have access to the ticketing system for NW? At SEA they had no access to ANYTHING flight related whether it be NW tickets or DL tickets. I had a MEM WC agent change my seats on a NW-metal itin back in December of '08. Would he have been able to process a bump cert, an UG cert, book a new itin, search for an award seat...etc ? I never made a note of every CRC where I have done these things so I was dumfounded when the agent at the SEA SkyClub (a former WorldClub) could do nothing ticket related.... even seat changes.
Sep 10, 2009, 11:05 pm
#55
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,242
Since you mentioned it....here is a sweet little thread from way back in 2003 - back when we WorldPerks sheep were grazing quietly in our pastures with only an occasional contented "BAA" emerging. (I started the thread, so I may be biased.)
It may bring a tear to your eye as you remember the good old days...
IS THERE VALIUM IN THE WATER HERE?
It may bring a tear to your eye as you remember the good old days...
IS THERE VALIUM IN THE WATER HERE?
Sep 10, 2009, 11:08 pm
#56
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
Sep 10, 2009, 11:10 pm
#57
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
I had a recent (last month) trip via MEM and the agents were able to help and had to make a phone call to get my SDC to work. Don't know if it was a NW/DL mixed metal issue or MEM DSC computer issue.
Sep 10, 2009, 11:16 pm
#58
Join Date: Nov 2006
Location: CHI/MSP
Programs: Delta Platinum, United Prem Exec
Posts: 1,334
I think you'll be surprised just how much of the "new" DL remains the "old" DL.
Sep 10, 2009, 11:35 pm
#59
Join Date: Jan 2009
Posts: 1,621
I browse through the different FF programs here, I don't post much.
Count me as one of the silent ones that took my business elsewhere. As most of us could if we really wanted to. I had a previously booked revenue flight in January ... that was my last paid fare on NW. This year I took 4 WBC/BE trips to Asia using miles instead of buying Z/C or upgrading Y/B NW fares.
I am saddened somewhat as I came to know a lot of NW frontline people over the years. But I have moved on. I have found 2 carriers that meet my flight needs and I have good status with both.
So once again I am getting decent fares, decent service, and straight talk when things don't go right.
As I was getting the past seven years as a NW Platinum.
Count me as one of the silent ones that took my business elsewhere. As most of us could if we really wanted to. I had a previously booked revenue flight in January ... that was my last paid fare on NW. This year I took 4 WBC/BE trips to Asia using miles instead of buying Z/C or upgrading Y/B NW fares.
I am saddened somewhat as I came to know a lot of NW frontline people over the years. But I have moved on. I have found 2 carriers that meet my flight needs and I have good status with both.
So once again I am getting decent fares, decent service, and straight talk when things don't go right.
As I was getting the past seven years as a NW Platinum.
Sep 11, 2009, 12:20 am
#60
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
Along with the http://www.flyertalk.com/forum/delta...vacuation.html thread, this thread is being closed temporarily.
In the meantime, while this thread is locked, please read the following, originally posted here:
In the meantime, while this thread is locked, please read the following, originally posted here:
I do not know what is the problem here. I have been a frequent flier member of a number of defunct airlines, including Pan Am, America West, Eastern Airlines and Northwest Airlines, which will cease to exist soon, and I do not recall ever acting as egregiously as a number of you have when posting to the Delta forum.
In addition to the Report Bad Posts that the Delta forum moderators receive on a daily basis, we also are constantly barraged and inundated with e-mails and private messages containing complaints from many FlyerTalk members from both the Delta and Northwest “sides” about the negative tone and lack of civility in this forum. I suppose I should follow the announcement made at the top of the forum about exacting disciplinary action on everyone who disrupts the forum, but then we would be busy constantly issuing the suspension of posting privileges to many FlyerTalk members, and what good would that do? Besides, many FlyerTalk members are threatening to leave — or have already left — the Delta forum in droves.
Can’t you all just get along? Is it really that difficult to respect each other’s opinions? Is it really worth ranting on and on and on about how bad Delta Air Lines is as compared to Northwest, or constantly defending Delta Air Lines and proclaiming over and over again what a wonderful airline it is — all at the risk of apparently ruining for many people what was an informative and fun experience in the Delta forum? Do you find it impossible to have a civil debate clearly stating your point of view and reasoning behind it? Is it that difficult to ignore content with which you do not agree? Why can’t you simply agree to disagree and move on to the topics that matter at that moment? What you post — if it conforms with the Guidelines & Rules of FlyerTalk — will remain viewable to the FlyerTalk membership as long as there is a FlyerTalk, so why continue to spread the same message over and over again in thread after thread?
Speaking for myself, I practice what I preach. When I read something about which I do not agree, I may debate about it with the other person, but I will respect that person’s opinion. Sometimes my view will change. Take this opportunity to learn from the opposing points of view. Think for a few minutes before you decide to post. You do not have to change your point of view, your mind or your argument — just please be more respectful of the experience of others when posting here at the Delta forum. Is that really too much to ask?!?
I apologize for sounding condescending, but I am ashamed at what the Delta forum has become as of late.
While this thread is locked, please use this as an opportunity to think about what I posted here, and then think about what YOU could do to help make the Delta forum a better, more informative, more valuable and fun experience for your fellow Delta forum FlyerTalk members. Putting the extra effort into doing so is not as difficult as you may think, and you may actually learn something.
Thank you in advance.
In addition to the Report Bad Posts that the Delta forum moderators receive on a daily basis, we also are constantly barraged and inundated with e-mails and private messages containing complaints from many FlyerTalk members from both the Delta and Northwest “sides” about the negative tone and lack of civility in this forum. I suppose I should follow the announcement made at the top of the forum about exacting disciplinary action on everyone who disrupts the forum, but then we would be busy constantly issuing the suspension of posting privileges to many FlyerTalk members, and what good would that do? Besides, many FlyerTalk members are threatening to leave — or have already left — the Delta forum in droves.
Can’t you all just get along? Is it really that difficult to respect each other’s opinions? Is it really worth ranting on and on and on about how bad Delta Air Lines is as compared to Northwest, or constantly defending Delta Air Lines and proclaiming over and over again what a wonderful airline it is — all at the risk of apparently ruining for many people what was an informative and fun experience in the Delta forum? Do you find it impossible to have a civil debate clearly stating your point of view and reasoning behind it? Is it that difficult to ignore content with which you do not agree? Why can’t you simply agree to disagree and move on to the topics that matter at that moment? What you post — if it conforms with the Guidelines & Rules of FlyerTalk — will remain viewable to the FlyerTalk membership as long as there is a FlyerTalk, so why continue to spread the same message over and over again in thread after thread?
Speaking for myself, I practice what I preach. When I read something about which I do not agree, I may debate about it with the other person, but I will respect that person’s opinion. Sometimes my view will change. Take this opportunity to learn from the opposing points of view. Think for a few minutes before you decide to post. You do not have to change your point of view, your mind or your argument — just please be more respectful of the experience of others when posting here at the Delta forum. Is that really too much to ask?!?
I apologize for sounding condescending, but I am ashamed at what the Delta forum has become as of late.
While this thread is locked, please use this as an opportunity to think about what I posted here, and then think about what YOU could do to help make the Delta forum a better, more informative, more valuable and fun experience for your fellow Delta forum FlyerTalk members. Putting the extra effort into doing so is not as difficult as you may think, and you may actually learn something.
Thank you in advance.