Hi Robert-- Im trying to understand why it would be a bother to contact this DL person about this... if its not his area of involvement in the Carrier, isnt it fair to assume he/she would not have much burden in forwarding the comment/concern to a colleague that would have a say in this?

As for your concern about US Customs... actually, as long as you declare it and tell them its not for resale, US Customs is very easy with wines... its the hard liquor they are very picky with.

Hi kmk-- Thanks for responding. Is it possible that DL has some sort of written policy about wine that may be of use here? Sometimes, the rules are there but not all check-in agents know about them. Thanks for your help with this.

Bump.....

So, there is no official DL person on these boards?

unofficially

only that the alcohol cannot exceed 70 proof

be appropriately packaged

Items that are not appropriately packaged may be accepted upon completion of a limited liability release

That's all I found

He runs the SkyMiles dept. at DL and is clearly not the correct or appropriate person to contact regarding your question. I recommend that you email customer service and get an "official" response in writing from them. @:-)

Gaucho, may I suggest that you call the Delta station manager and explain what is happening? He may not be aware that this is an issue and once he hears about it he should easily get every one of the agents on the same page. I can't see where this could be an issue. Wine is not considered 'dangerous goods' nor should Delta agents be concerned about customs implications in the US.

OK... so this persons runs SkyMiles... now, since he is a DL employee, is it too much to ask him to check around inside DL and see who is the person that would have an interest in this issue? How long could that take.... 10 minutes and maybe a few emails or phone calls?

This is not a bad idea... although in the best scenario I would be able to contact someone from head office so that they communicate internally with the local station manager. When we solved these issues over on the CO board, one of the reasons this all got taken care of very quickly was the fact that I was able to contact someone at Head Office.

you could also drop a litter to the Delta CEO ... I'm sure they might be able to ask around and locate someone who knows the correct answer




GMF

If you need to bring your car into service at a dealership, do you call the sales manager at the dealership or call directly to the service department to schedule your appointment? The overwhelming majority of us would call directly to the service department.

The shortest distance between two points is a straight line. You are unnecessarily adding extra steps to the process of receiving an answer to your inquiry. Will Jell Robertson forward your inquiry to the appropriate person at DL? The answer is yes, however the reality of the situation is that he is on the road a great deal and frankly speaking when he returns to his office and has to read through hundreds of emails you will probably be on the low end of the pecking order.

Therefore, contacting the head of the SkyMiles program for an issue like this is not logical and will not get you a timely response. Like I said before, I suggest that you email customer service and get an "official" response in writing from them.

And I thought I was the only lunatic who does this!

I've taken a 12-bottle case empty to SFO and brought it back full. Probably will do the same to New Zealand next month. At SFO, they ask me what's in the box--I'm sure they've seen a lot of these boxes--and I tell them it's wine, they slap a fragile sticker on and send it through. Once I've been asked to sign a release. Once not asked. We'll see which way the wind is blowing next time.

Im not adamant about contacting the head of SkyMiles about this.... I just want to contact someone from DL that is on FT.

I dont agree with your two points & straight line theory, as if we are worried about a pile of emails, emailing the customer service dept. will also land the email in a huge heap of emails.... also, maybe you should understand that I dont want an answer, Im looking for a solution, and I trust you will agree with me that a simple answer is not the same as a solution, or...?

In any case, maybe you are right and Im wrong, I will try my luck with the standard customer service email, but, after my experience with CO over on the CO boards, getting an email to someone that is familiar with FT (no matter which department they work for) just seems to work better... and in this case my guess is that this would be the shortest path between the problem and a solution, no matter if straight line or not.

Please dont drop litter... its against the law and you may be fined.

you don't trust 3Cforme?

I didnt know this person worked for Delta, thank you for pointing this out... ^