Originally Posted by
RSSrsvp
He runs the SkyMiles dept. at DL and is clearly not the correct or appropriate person to contact regarding your question. I recommend that you email customer service and get an "official" response in writing from them. @:-)
OK... so this persons runs SkyMiles... now, since he is a DL employee, is it too much to ask him to check around inside DL and see who is the person that would have an interest in this issue? How long could that take.... 10 minutes and maybe a few emails or phone calls?