Originally Posted by
RSSrsvp
The shortest distance between two points is a straight line. You are unnecessarily adding extra steps to the process of receiving an answer to your inquiry.
Therefore, contacting the head of the SkyMiles program for an issue like this is not logical and will not get you a timely response. Like I said before, I suggest that you email customer service and get an "official" response in writing from them.
Im not adamant about contacting the head of SkyMiles about this.... I just want to contact someone from DL that is on FT.
I dont agree with your two points & straight line theory, as if we are worried about a pile of emails, emailing the customer service dept. will also land the email in a huge heap of emails.... also, maybe you should understand that I dont want an answer, Im looking for a solution, and I trust you will agree with me that a simple answer is not the same as a solution, or...?
In any case, maybe you are right and Im wrong, I will try my luck with the standard customer service email, but, after my experience with CO over on the CO boards, getting an email to someone that is familiar with FT (no matter which department they work for) just seems to work better... and in
this case my guess is that
this would be the shortest path between the problem and a solution, no matter if straight line or not.