Originally Posted by
Gaucho100K
Hi Robert-- Im trying to understand why it would be a bother to contact this DL person about this... if its not his area of involvement in the Carrier, isnt it fair to assume he/she would not have much burden in forwarding the comment/concern to a colleague that would have a say in this?
He runs the SkyMiles dept. at DL and is clearly not the correct or appropriate person to contact regarding your question. I recommend that you email customer service and get an "official" response in writing from them. @:-)