Delta.com Bug Reporting: The Official Master Thread
May 22, 2018, 2:59 pm
#2326
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,784
Problems searching by fare class
When searching for flights on delta.com on the advanced search page I cannot change the Basic Economy designation in the Search By section at the bottom of the page. If I try to change either of the two options (Show Best Fares For or Fare Class) the box goes blank and I cannot return it to the Basic Economy designation. If I then Click on Find Flights I get an error message saying that no results were found for my search. If I don’t try to change the fare class and go to the flexible date page I can change the cabin choice but there is no way to select a specific fare class (e.g., K fare).
Sorry if this has already been addressed. I did a search of this thread and couldn’t find anything.
Sorry if this has already been addressed. I did a search of this thread and couldn’t find anything.
May 22, 2018, 4:09 pm
#2327
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
while the app works fine, I have a similar issue using Safari on iPhone ... the "Search By" buttons and dropdowns don't work, and the "Sort By" dropdowns don't work on the search results
what's worse is the "Oh no!" at the start of the red error message .... just the facts, please; the rest of it is fine ... "We're sorry, but there was a problem processing your request. If the problem persists, please call Delta Reservations at 800-221-1212. #100800R "
what's worse is the "Oh no!" at the start of the red error message .... just the facts, please; the rest of it is fine ... "We're sorry, but there was a problem processing your request. If the problem persists, please call Delta Reservations at 800-221-1212. #100800R "
Last edited by jrl767; May 22, 2018 at 4:15 pm
May 29, 2018, 7:50 am
#2329
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
If i had to guess, I'd say, Delta's superior IT not being able to recognize a partner's aircraft type that they don't have themselves.
May 29, 2018, 7:55 am
#2330
Join Date: May 2011
Programs: Delta Diamond; Marriott Gold Elite
Posts: 170
I think this is a new "feature" for them... I have a flight on a KLM Dream Liner and when I go into the seat selection it lists the aircraft as an A330. Pretty shoddy if you ask me,
May 29, 2018, 9:34 am
#2334
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
May 29, 2018, 10:01 am
#2336
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Or, are they navigating by the stars?
May 29, 2018, 11:24 am
#2338
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,361
Well if the aircraft type is a 757 as the seat map indicates, I guess you’ll get fuel stops in HNL and Fiji along the way! 
May 29, 2018, 11:28 am
#2339
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
What class of service are you supposed to be in?
Your screenshot says First Class but also has you in what is actually a PE row on the VA 77W.
And no, DL does not fly the 77W and even if they did it's irrelevant since it would be in a different configuration (e.g., DL A330 seat map vs. AF A330 seat map)
Your screenshot says First Class but also has you in what is actually a PE row on the VA 77W.
And no, DL does not fly the 77W and even if they did it's irrelevant since it would be in a different configuration (e.g., DL A330 seat map vs. AF A330 seat map)
May 29, 2018, 12:17 pm
#2340
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
I deleted my pics because they looked very strange, but, the info I posted here is correct.
Basically, as you scroll up and down the seat map. it shows the class of service you're VIEWING - not necessarily the class you're seated in.
Last edited by davetravels; May 29, 2018 at 12:27 pm