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e-Credits bug incorrectly reducing MQD earning (Consolidated)

e-Credits bug incorrectly reducing MQD earning (Consolidated)

Old Apr 5, 2023, 9:49 am
  #46  
 
Join Date: Jun 2011
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It would be really nice if the mileage request form could be used to report this, but it won't let you submit when the miles have posted at all -- there should be an option for posted incorrectly. It's a waste for all involved to require a call or chat.

Though, it would be even nicer if they would fix the problem.
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Old Jun 25, 2023, 5:29 pm
  #47  
 
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eCredit partial payment

Please forgive me if this topic is discussed in another thread.. just landed after JFK-LAX-SYD and seeing another potential example where use of ecredit as split tender has impacted initial skymiles bucket credits. Believe I have seen this on a prior trip as well. First time was resolved with skymiles rep intervention. Just trying to help.
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Old Jun 25, 2023, 9:15 pm
  #48  
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Is there a question? Way too little information to be useful as a data point. This has been brought up multiple times.
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Old Jul 31, 2023, 4:20 pm
  #49  
 
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Getting beyond tired of this. Every single trip booked with any sort of eCredits now requires 3-4 phone calls with clueless reps. Hours of my time wasted every single time.

They concocted this MQD system, its clearly broken, and they assume most people wont notice or care. Seems theyre telling me they have plenty of business already.
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Old Jul 31, 2023, 6:10 pm
  #50  
 
Join Date: Feb 2015
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Third time this year it's happened to me on a trip I just completed, and left me $13 short of the next status up. The agent I spoke with today was very confused and asked ME why it was happening! The key seems to be to get them to call into their Skymiles desk/support to have them manually recalculate and post the MQDs. Mine have been corrected within a few hours after that. The first two times it happened to me they submitted a written request/"put it in a queue", which resulted in nothing happening. The agent relayed that whoever she spoke with on her end said the ecredits don't calculate MQDs correctly, so seems to be a known issue. Very frustrating!
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Old Jul 31, 2023, 7:54 pm
  #51  
 
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Ahthis explains it. I have a RT that I used an ecredit for in the first week Of June that is still showing 0 MQDs and not eligible for miles. Have called 2x and the agents have both said its in the queue to be corrected. Seems I need to call again.
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Old Jul 31, 2023, 8:28 pm
  #52  
 
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Originally Posted by spongenotbob
Getting beyond tired of this. Every single trip booked with any sort of eCredits now requires 3-4 phone calls with clueless reps. Hours of my time wasted every single time.

They concocted this MQD system, its clearly broken, and they assume most people wont notice or care. Seems theyre telling me they have plenty of business already.
It's a big problem and any requests I send in to try and get it corrected go into a seeming black hole. Delta needs to figure this out.
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Old Aug 26, 2023, 7:32 pm
  #53  
 
Join Date: Aug 2003
Posts: 2,273
e-Credits bug incorrectly reducing MQD earning

We have noticed that occasionally our application of an e-Credit to a ticket purchase will reduce our MQD earning by about the amount of the e-Credit. Does anyone know why this happens, and why it is so very difficult to get Delta to adjust the MQD earn after the fact?
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Old Aug 27, 2023, 12:52 am
  #54  
 
Join Date: Jan 2013
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1) monitor your MQD. Don't, and it's at your own peril.
2) send in a ticket complaint if it isn't lining up with the receipt. They'll fix it.

Simple.
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Old Aug 31, 2023, 8:56 pm
  #55  
 
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Anyone know of any tools to help audit your quals vs actual activity?
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Old Aug 31, 2023, 9:07 pm
  #56  
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Originally Posted by abeille
Anyone know of any tools to help audit your quals vs actual activity?
If you are just booking DL marketed flights, it's not terribly complicated. Compare Base Fare of flights (+YR carrier-imposed surcharges, if any. Note, domestic fares don't have carrier-imposed surcharges) in My Receipts (https://www.delta.com/mydelta/walletMyReceiptSummary) with total MQD earn on itin in Account Activity (https://www.delta.com/acctactvty/man...tactvty.action). They should be equal. The website keeps 2 years of receipts and 3 years of account activity. You can also refer to your email receipts if you save them where Base Fare (and any YR surcharge) are detailed.

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Last edited by xliioper; Aug 31, 2023 at 9:20 pm
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Old Sep 1, 2023, 1:56 pm
  #57  
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The challenge really seems to be the incompetence of most agents answering the Diamond line. The last time I had this happen, the call would go like this:

Me: Hey - I need you to get the skymiles team on the line, PNR XYZ123 did not earn the proper amount of skymiles, please have them re-queue it.
Delta Agent: What makes you think it didn't earn properly. I show that you earned miles for spending of 295$.
Me: Check the receipt - the ticket cost was 950$. This is a common issue for tickets booked with e-credits, and is a simple fix for the skymiles desk.
Delta Agent: Let me check on this. Hold for 15 mins. Come back - I spoke to my supervisor, we need to talk to the skymiles desk which has a 45 min hold, please wait.
Agent hangs up.

Or various versions of this where they will say it has been re-queued etc. Typically until you reach an agent that really knows what they are doing it will not be fixed. Usually you can tell if it has been re-queued b/c it will show that 0 miles are earned and it is pending. The only thing that works here is HUCA.
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Old Sep 1, 2023, 9:18 pm
  #58  
 
Join Date: Aug 2003
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Originally Posted by ryandc99
The challenge really seems to be the incompetence of most agents answering the Diamond line. The last time I had this happen, the call would go like this:

Me: Hey - I need you to get the skymiles team on the line, PNR XYZ123 did not earn the proper amount of skymiles, please have them re-queue it.
Delta Agent: What makes you think it didn't earn properly. I show that you earned miles for spending of 295$.
Me: Check the receipt - the ticket cost was 950$. This is a common issue for tickets booked with e-credits, and is a simple fix for the skymiles desk.
Delta Agent: Let me check on this. Hold for 15 mins. Come back - I spoke to my supervisor, we need to talk to the skymiles desk which has a 45 min hold, please wait.
Agent hangs up.

Or various versions of this where they will say it has been re-queued etc. Typically until you reach an agent that really knows what they are doing it will not be fixed. Usually you can tell if it has been re-queued b/c it will show that 0 miles are earned and it is pending. The only thing that works here is HUCA.
on Tuesday Ill call in for the 5th or 6th time.
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Old Sep 2, 2023, 6:33 am
  #59  
 
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Just checked MQDs posted for a flight flown last night. Sure enough, MQDs do not match fare paid since ecredits were used. Had to call three times but finally the SkyMiles page shows the still processing status for the flight. What a shame to have to monitor postings.
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Old Sep 3, 2023, 9:52 am
  #60  
 
Join Date: Jan 2001
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I have a flight from back in June that I still havent been able to get fixed despite calling multiple times. Every agent has told me its been submitted to be fixed. Guess Ill try again this week
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