e-Credits bug incorrectly reducing MQD earning (Consolidated)
Apr 5, 2023, 8:49 am
#46
Join Date: Jun 2011
Location: GSO
Programs: DL PM, Hilton Diamond
Posts: 427
It would be really nice if the mileage request form could be used to report this, but it won't let you submit when the miles have posted at all -- there should be an option for posted incorrectly. It's a waste for all involved to require a call or chat.
Though, it would be even nicer if they would fix the problem.
Though, it would be even nicer if they would fix the problem.
Jun 25, 2023, 4:29 pm
#47
Join Date: Aug 2003
Posts: 2,464
eCredit partial payment
Please forgive me if this topic is discussed in another thread….. just landed after JFK-LAX-SYD and seeing another potential example where use of ecredit as split tender has impacted initial skymiles bucket credits. Believe I have seen this on a prior trip as well. First time was resolved with skymiles rep intervention. Just trying to help.
Jun 25, 2023, 8:15 pm
#48
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,241
Is there a question? Way too little information to be useful as a data point. This has been brought up multiple times.
Jul 31, 2023, 3:20 pm
#49
Join Date: Sep 2012
Posts: 1,432
Getting beyond tired of this. Every single trip booked with any sort of eCredits now requires 3-4 phone calls with clueless reps. Hours of my time wasted every single time.
They concocted this MQD system, it’s clearly broken, and they assume most people won’t notice or care. Seems they’re telling me they have plenty of business already.
They concocted this MQD system, it’s clearly broken, and they assume most people won’t notice or care. Seems they’re telling me they have plenty of business already.
Jul 31, 2023, 5:10 pm
#50
Join Date: Feb 2015
Posts: 4
Third time this year it's happened to me on a trip I just completed, and left me $13 short of the next status up. The agent I spoke with today was very confused and asked ME why it was happening! The key seems to be to get them to call into their Skymiles desk/support to have them manually recalculate and post the MQDs. Mine have been corrected within a few hours after that. The first two times it happened to me they submitted a written request/"put it in a queue", which resulted in nothing happening. The agent relayed that whoever she spoke with on her end said the ecredits don't calculate MQDs correctly, so seems to be a known issue. Very frustrating!
Jul 31, 2023, 6:54 pm
#51
Join Date: Jan 2001
Location: Atlanta,GA - Delta DM
Programs: Delta DM
Posts: 132
Ah…this explains it. I have a RT that I used an ecredit for in the first week Of June that is still showing 0 MQDs and not eligible for miles. Have called 2x and the agents have both said it’s in the queue to be corrected. Seems I need to call again.
Jul 31, 2023, 7:28 pm
#52
Join Date: May 2008
Location: NYC
Programs: too many
Posts: 4,660
Getting beyond tired of this. Every single trip booked with any sort of eCredits now requires 3-4 phone calls with clueless reps. Hours of my time wasted every single time.
They concocted this MQD system, it’s clearly broken, and they assume most people won’t notice or care. Seems they’re telling me they have plenty of business already.
They concocted this MQD system, it’s clearly broken, and they assume most people won’t notice or care. Seems they’re telling me they have plenty of business already.
Aug 26, 2023, 6:32 pm
#53
Join Date: Aug 2003
Posts: 2,464
e-Credits bug incorrectly reducing MQD earning
We have noticed that occasionally our application of an e-Credit to a ticket purchase will reduce our MQD earning by about the amount of the e-Credit. Does anyone know why this happens, and why it is so very difficult to get Delta to adjust the MQD earn after the fact?
Aug 31, 2023, 8:07 pm
#56
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,721
If you are just booking DL marketed flights, it's not terribly complicated. Compare Base Fare of flights (+YR carrier-imposed surcharges, if any. Note, domestic fares don't have carrier-imposed surcharges) in My Receipts (https://www.delta.com/mydelta/walletMyReceiptSummary) with total MQD earn on itin in Account Activity (https://www.delta.com/acctactvty/man...tactvty.action). They should be equal. The website keeps 2 years of receipts and 3 years of account activity. You can also refer to your email receipts if you save them where Base Fare (and any YR surcharge) are detailed.
Last edited by xliioper; Aug 31, 2023 at 8:20 pm
Sep 1, 2023, 12:56 pm
#57
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,956
The challenge really seems to be the incompetence of most agents answering the Diamond line. The last time I had this happen, the call would go like this:
Me: Hey - I need you to get the skymiles team on the line, PNR XYZ123 did not earn the proper amount of skymiles, please have them re-queue it.
Delta Agent: What makes you think it didn't earn properly. I show that you earned miles for spending of 295$.
Me: Check the receipt - the ticket cost was 950$. This is a common issue for tickets booked with e-credits, and is a simple fix for the skymiles desk.
Delta Agent: Let me check on this. Hold for 15 mins. Come back - I spoke to my supervisor, we need to talk to the skymiles desk which has a 45 min hold, please wait.
Agent hangs up.
Or various versions of this where they will say it has been re-queued etc. Typically until you reach an agent that really knows what they are doing it will not be fixed. Usually you can tell if it has been re-queued b/c it will show that 0 miles are earned and it is pending. The only thing that works here is HUCA.
Me: Hey - I need you to get the skymiles team on the line, PNR XYZ123 did not earn the proper amount of skymiles, please have them re-queue it.
Delta Agent: What makes you think it didn't earn properly. I show that you earned miles for spending of 295$.
Me: Check the receipt - the ticket cost was 950$. This is a common issue for tickets booked with e-credits, and is a simple fix for the skymiles desk.
Delta Agent: Let me check on this. Hold for 15 mins. Come back - I spoke to my supervisor, we need to talk to the skymiles desk which has a 45 min hold, please wait.
Agent hangs up.
Or various versions of this where they will say it has been re-queued etc. Typically until you reach an agent that really knows what they are doing it will not be fixed. Usually you can tell if it has been re-queued b/c it will show that 0 miles are earned and it is pending. The only thing that works here is HUCA.
Sep 1, 2023, 8:18 pm
#58
Join Date: Aug 2003
Posts: 2,464
The challenge really seems to be the incompetence of most agents answering the Diamond line. The last time I had this happen, the call would go like this:
Me: Hey - I need you to get the skymiles team on the line, PNR XYZ123 did not earn the proper amount of skymiles, please have them re-queue it.
Delta Agent: What makes you think it didn't earn properly. I show that you earned miles for spending of 295$.
Me: Check the receipt - the ticket cost was 950$. This is a common issue for tickets booked with e-credits, and is a simple fix for the skymiles desk.
Delta Agent: Let me check on this. Hold for 15 mins. Come back - I spoke to my supervisor, we need to talk to the skymiles desk which has a 45 min hold, please wait.
Agent hangs up.
Or various versions of this where they will say it has been re-queued etc. Typically until you reach an agent that really knows what they are doing it will not be fixed. Usually you can tell if it has been re-queued b/c it will show that 0 miles are earned and it is pending. The only thing that works here is HUCA.
Me: Hey - I need you to get the skymiles team on the line, PNR XYZ123 did not earn the proper amount of skymiles, please have them re-queue it.
Delta Agent: What makes you think it didn't earn properly. I show that you earned miles for spending of 295$.
Me: Check the receipt - the ticket cost was 950$. This is a common issue for tickets booked with e-credits, and is a simple fix for the skymiles desk.
Delta Agent: Let me check on this. Hold for 15 mins. Come back - I spoke to my supervisor, we need to talk to the skymiles desk which has a 45 min hold, please wait.
Agent hangs up.
Or various versions of this where they will say it has been re-queued etc. Typically until you reach an agent that really knows what they are doing it will not be fixed. Usually you can tell if it has been re-queued b/c it will show that 0 miles are earned and it is pending. The only thing that works here is HUCA.
Sep 2, 2023, 5:33 am
#59
Join Date: May 2005
Location: San Diego, CA
Programs: Hilton Lifetime Diamond, DL Diamond & 2M Miler, Marriott Titanium
Posts: 701
Just checked MQDs posted for a flight flown last night. Sure enough, MQDs do not match fare paid since ecredits were used. Had to call three times but finally the SkyMiles page shows the still processing status for the flight. What a shame to have to monitor postings.
Sep 3, 2023, 8:52 am
#60
Join Date: Jan 2001
Location: Atlanta,GA - Delta DM
Programs: Delta DM
Posts: 132
I have a flight from back in June that I still haven’t been able to get fixed despite calling multiple times. Every agent has told me it’s “been submitted to be fixed.” Guess I’ll try again this week