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e-Credits bug incorrectly reducing MQD earning (Consolidated)

e-Credits bug incorrectly reducing MQD earning (Consolidated)

Old Mar 15, 2023, 10:45 am
  #31  
 
Join Date: Jul 2022
Posts: 832
Originally Posted by hi55us
Naaah, everyone hits the waiver, since we're all Amex Medallions!
It is nice not having to worry about MQDs. But if I get shorted on MQMs, I'm raising hell!
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Old Mar 15, 2023, 10:45 am
  #32  
 
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,874
I had a WestJet flight last week that Delta credited as 82 base miles, 16 MQDs and 250 MQMs. Makes no sense.
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Old Mar 15, 2023, 11:57 am
  #33  
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,632
So, is it people's experience that *every* flight booked with an eCredit isn't posting properly as a few posts back said?

Guess we have to save/screenshot our receipts.
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Old Mar 15, 2023, 1:25 pm
  #34  
 
Join Date: Jun 2011
Location: GSO
Programs: DL PM, Hilton Diamond
Posts: 411
Originally Posted by demkr
So, is it people's experience that *every* flight booked with an eCredit isn't posting properly as a few posts back said?

Guess we have to save/screenshot our receipts.
I'll let someone else answer since I'm the poster, but it remains my experience. On my latest eCredit flight, I asked for credit and finally received the MQDs and MQMs. For redeemable miles, received the PM bonus (4x MQDs), but not base redeemable miles (5x MQDs). I'm not even sure how that is possible, but it happened. It's only 1,185 miles, but it's the principle. I will call again at some point.
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Old Mar 15, 2023, 1:38 pm
  #35  
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,632
Originally Posted by Ascii
I'll let someone else answer since I'm the poster, but it remains my experience. On my latest eCredit flight, I asked for credit and finally received the MQDs and MQMs. For redeemable miles, received the PM bonus (4x MQDs), but not base redeemable miles (5x MQDs). I'm not even sure how that is possible, but it happened. It's only 1,185 miles, but it's the principle. I will call again at some point.
I was shorted about $22.00 or so in MQD from a flight last year and didn't bother but yeah, who knows how that even happens with DL's IT...

i went back and checked Feb flights posted correctly with eCredits. I have one coming up next week (DL-marketed, VS metal) and I think I'm going to screenshot the receipts as a precaution.

Between this and increased complaints of tickets not getting reissued, DL IT dept could use a personnel change
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Old Mar 15, 2023, 4:24 pm
  #36  
 
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,140
This sounds like a major f***k up we shouldnt have to keep track of our receipts and proper SkyMiles postings reflecting accurate earnings.
we should have confidence in what is posted on our accounts, imagine how much work this is for those who fly Delta once, twice or more each week!
now, Ive had to go back on all my trips and have found 4 trips with inaccurate MQD earnings, two were shorted by at least $90!
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Old Mar 17, 2023, 10:58 pm
  #37  
 
Join Date: Sep 2012
Posts: 1,312
Originally Posted by demkr
So, is it people's experience that *every* flight booked with an eCredit isn't posting properly as a few posts back said?

Guess we have to save/screenshot our receipts.
Yes. At this point, its 100% of my trips except for any trip that was a brand new booking, paid in full with new cash, and never changed.
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Old Mar 18, 2023, 1:34 am
  #38  
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,632
Well, really hope this doesn't happen for my VS operated, DL Marketed flight next week which I used an eCredit for!

Although it did happen last time I flew VS, where the entire carrier-imposed surcharge was omitted from MQD and took like 5 phone calls to fix (and still ended up a few dollars short of where it should be, groan)
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Old Mar 18, 2023, 7:16 am
  #39  
 
Join Date: May 2010
Posts: 3,418
Ill be spending some time on the phone today with Delta. I flew round-trip to Europe about two weeks ago

flew over on Air France and back on Delta

used an Ecredit - got 9 miles and no MQMs for a business class ticket. Impressive Delta very impressive.😂
Orange County Commuter is online now  
Old Mar 18, 2023, 9:08 am
  #40  
 
Join Date: Mar 2012
Programs: Lame Duck Delta PM, Freshly Minted AA EXP
Posts: 226
Now that we can see future MQD's on our dashboard, has anyone called in before their flight to get the MQD's straightened out?

I have some upcoming flights on which I've used ecredits, and the MQD's being shown for my future flights are indicating that--once again--they'll be shorting me.
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Old Mar 18, 2023, 12:28 pm
  #41  
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,632
Mine look right on the pending spend indicator. Hopefully that means they'll post properly
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Old Mar 18, 2023, 8:20 pm
  #42  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,162
The ‘future MQDs’ showing on my dashboard seem to exclude some e-Credits used but then said credits were for service recovery and not a purchased and cancelled/modified ticket so I just assumed I wasn’t getting credited because I was buying tickets with house money.
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Old Mar 24, 2023, 8:51 pm
  #43  
 
Join Date: Jun 2011
Location: GSO
Programs: DL PM, Hilton Diamond
Posts: 411
Just had another flight post with incorrect MQDs, likely due to e-credit. The 54 MQDs for a paid F segment was the red flag this time.
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Old Apr 5, 2023, 7:26 am
  #44  
 
Join Date: Dec 2015
Location: PHX
Programs: DL DM
Posts: 38
Originally Posted by Ascii
Just had another flight post with incorrect MQDs, likely due to e-credit. The 54 MQDs for a paid F segment was the red flag this time.
I just flew a domestic round trip J ticket for $1200. MQD was $108 for the round trip. Called twice to the Diamond desk and now waiting the 7 days to see it hopefully repost correctly
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Old Apr 5, 2023, 8:56 am
  #45  
 
Join Date: Nov 2011
Location: ATL
Programs: DL - DM, Charter KM; Marriott Ambassador
Posts: 1,351
ATL-DFW showed correctly shortly after the flight landed, overnight the MQDs/Miles were zero'd out. Called...waiting 7 days... sigh.
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