DL continues to weaken operationally (Summer 2022 Meltdown)
Jun 18, 2022, 9:01 am
#91
Join Date: Jan 2017
Programs: Hilton Gold
Posts: 44
8:10am flight out of ATL for MCI cancelled after I arrived at the airport. Every alternative flight didn't leave until tomorrow morning or after 9pm tonight. I was only going for one night for an event tonight so now I'm out hotel and event ticket costs.
Jun 18, 2022, 9:14 am
#92
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
What the heck happened to this once great airline? I feel bad for the passengers on twitter who tweet Delta. It takes Delta almost 13 hours to respond to them based on what I saw yesterday. That is so unacceptable. You would figure Delta would up their game on social media especially on twitter but I guess not. Just continues to show that it's the passengers that really suffer. The execs still make tons of money.
Jun 18, 2022, 9:18 am
#93
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,996
What the heck happened to this once great airline? I feel bad for the passengers on twitter who tweet Delta. It takes Delta almost 13 hours to respond to them based on what I saw yesterday. That is so unacceptable. You would figure Delta would up their game on social media especially on twitter but I guess not. Just continues to show that it's the passengers that really suffer. The execs still make tons of money.
Jun 18, 2022, 9:29 am
#94
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,547
Allianz (linked to AXS upon purchase) paid out in six days. I flooded them with every weather report, flight cancellation, and event update I could find…
Jun 18, 2022, 9:31 am
#95
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,547
So here we are.
Jun 18, 2022, 9:50 am
#96
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I wonder if the airlines are hurting the viability of travel insurance.
Jun 18, 2022, 10:06 am
#97
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,321
Tweeting "at" an airline isn't really a way to seek customer service. It's a way to make a public attempt to complain/shame. The amount of time to respond to people who "at" Twitter saying "there was rain and we were delayed 32 minutes UNACCEPTABLE NEVER FLYING DELTA AGAIN" isn't really a measure of anything
Jun 18, 2022, 11:08 am
#99
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190
Sorry to hear. I learned the hard way in a similar situation to fly in the night before the event.
Jun 18, 2022, 11:35 am
#100
Join Date: Mar 2021
Posts: 163
Is the Delta soft product better just because they aren’t Spirit? I’m confused because nothing jumps out at me to say Delta’s soft product in main cabin exceeds WN, UA, or AA.
Jun 18, 2022, 11:55 am
#101
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
Like most weeks, I had 4 flights this week. 3 of 4 had NO AIR CONDITIONING
The realiability issues are exacerbated by less options and poor handling during IROPS. In the old days, if you misconnected, you scanned your BP, got a new BP for the next flight, and went to the SkyClub for a couple hours. Now if you misconnect there are no options, and no attempt to reaccomdate you even if there are.
The realiability issues are exacerbated by less options and poor handling during IROPS. In the old days, if you misconnected, you scanned your BP, got a new BP for the next flight, and went to the SkyClub for a couple hours. Now if you misconnect there are no options, and no attempt to reaccomdate you even if there are.
Jun 18, 2022, 12:07 pm
#102
Original Poster
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,895
Specifically in regards to the soft product, what’s better about Delta on a one hour flight as opposed to Southwest in main cabin? WN is still serving soft drinks, WN has free wifi connected to news/tv shows, WN still awards miles on lowest price tickets.
Is the Delta soft product better just because they aren’t Spirit? I’m confused because nothing jumps out at me to say Delta’s soft product in main cabin exceeds WN, UA, or AA.
Is the Delta soft product better just because they aren’t Spirit? I’m confused because nothing jumps out at me to say Delta’s soft product in main cabin exceeds WN, UA, or AA.
Jun 18, 2022, 12:12 pm
#103
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
In the past during IROPs did DL just allocate all seats for rebooking on a first come, first served basis or was there higher priority for elites and those with higher fare classes? I suspect that there was a priority system which is now gone or at least now applies only to 360 customers.
Jun 18, 2022, 12:21 pm
#104
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I was just on a flight yesterday with minimal AC on a packed 757. Pilot came on and said they only have one functioning air pak system so will be hot on the ground and take a while to cool off once in the air. Pilot was not happy about it and also said hes had several planes this week with air issues.
I wonder if DL also let a bunch of their airport infrastructure go (although IDK if a jet bridge's ground hookup would be under their control or the airport's).
Jun 18, 2022, 12:47 pm
#105
Join Date: Mar 2021
Posts: 163