Adelphos

Sitting on runway at JFK. After a 1.5 hour delay to begin with, now the plane has to return to gate for a maintenance check. I have a meeting tomorrow I need to get to. Second DL flight in a row with serious delay / cancel issues. Poor

Gertjaars

Post pics of crowds/situation. Tweet to DL twitter. Vouchers + extra pesos

DLASflyer

Sorry about your unfortunate situation. However two flights does not indicate much about the overall situation at Delta.

Adelphos

Deplaning now

readywhenyouare

The OP's experience is not an isolated incident. One only needs to look at the news the last few months to see Delta's massive amounts of cancelations.

DLASflyer

If you look at cancellation numbers from the past few weeks, things are slowly improving. Still frustrating when you get caught up in it but "Delta continues to weaken operationally" is not an accurate assessment of the trajectory.

Delta canceled 26 flights today and 21 yesterday.

RFDMinnesota

I’m beginning to lose my MF mind with how atrocious and incapable their CSRs are, across all platforms.

xliioper

Specifically, there were significant numbers of cancellations over the weekends throughout the month of May including Memorial Day weekend. When I checked Flightaware cancellations the last couple weekends, there were still a few dozen cancels, but not the hundreds that were occurring previous weekends.

Lux Flyer

Fixed that for you.

Much to the ire of many on the DL forum, the grass is not greener elsewhere. Every airline is struggling with these types of situations. DL's flight completion % for June is currently 2nd among WN, AA, UA and DL. For much of May DL also sat in the 2nd spot, until Memorial day weekend in which they fell to 3rd, still beating out UA for the month. If people are dissatisfied with DL, fair, but don't expect things to be much better when you try flying someone else, and it's unlikely things are going to turn around in any meaningful way in the next few months. At best they are probably 80% of the size they were prepandemic, while travel demand is almost entirely back to prepandemic levels (although with a bigger proportion of leisure travel then before), It will be years before anyone gets back to their prepandemic level of service.

Goodoldflyer

Not sure how one anecdote gets translated into an overall conclusive theory.

Hard to believe things are worse than Memorial Day weekend. Also, other airlines are reporting similar challenges, including those based in other countries.

readywhenyouare

I think the difference is that Delta had quite an arrogant attitude prior to 2020 and their fans pontificating that they would be prosperous forever. The mighty always fall. I would argue that WN has had the most consistent performance throughout their existence. And quite humble about it. They haven't tried to be anything other than solid transportation. Delta now resembles more of a marketing firm that happens to run an airline on the side.

Goodoldflyer

WN may have been consistent, but they've never been the best. Delta tried to be more. I'm not going to kick them for that. They've got a lot to live up to, and we can certainly criticize them, but to try and make one experience into a statement of who they are sets an impossible standard for any airline. They ALL fall short of that daily, WN included.

I would like them to get arrogant again, and show that they're trying to be the best.

orlandodlplat

I have long been a fan of DL. I do not believe the grass is greener elsewhere, particularly as a DM/2MM.

That said, the service I’ve experienced over the past year has been maddeningly poor. I’ve had more IROP situations in a year than I have in the past 20 combined. New staffing on the phone does pick up quickly now, but they are so poorly trained that nearly every call requires the assistance of Global Ticketing Support.

And - on a much more minor note - why don’t we have fresh milk or limes back on domestic flights?

No, I’m not leaving to go elsewhere. Yes, many of these issues are popping up at every airline. But you can’t look at this objectively and not conclude that Delta’s once vaunted service is dramatically diminished in every way. It’s been pretty sad to see.

Goodoldflyer

Good comment.

unitedbusiness

wow, so succinctly and perfectly written!