Originally Posted by
mikebor
What the heck happened to this once great airline? I feel bad for the passengers on twitter who tweet Delta. It takes Delta almost 13 hours to respond to them based on what I saw yesterday. That is so unacceptable. You would figure Delta would up their game on social media especially on twitter but I guess not. Just continues to show that it's the passengers that really suffer. The execs still make tons of money.
I doubt companies want Twitter to be the primary way to communicate with customers, so I wouldn't expect those reaction times to be all that quick.