WillBarrett_68

so basically you just made up a bunch of stuff, assume that this is the actual thing causing all of delta's problems, and got mad at your imaginary boogeyman

Bear96

Yeah, is the Impossible / Beyond Burger (whichever it is) stuff really triggering the carnivores that much?

readywhenyouare

Delta is supposed to be running an airline. Just provide a good product and good service. Really, that's all they need to do. I don't want to hear about their "green initiatives", position on foreign policy, or their desire for artisanal toilet paper. Get me from A to B with service and a smile. Leave the rest at home.

MSPeconomist

......and don't try to force me to consume vegetarian or vegan food.

jrl767

“forcing” is entirely different than “offering as an option”

my personal opinion is that increasing the breadth of f&b offerings actually strengthens the airline’s appeal, but this isn’t really germane to the on-time performance and cancellations aspects of “weaken operationally” which (I think) are the original focus of this thread

ryandc99

Hi folks

topic check. Let’s get this thread back on topic please.

ryandc99


Moderator Delta Air Lines

DiverDave

If DALPA wants a management change, I hear that Doug Parker is available......

Seriously, this is about the contract. DALPA wants a rich contract before travel demand swoons in the face of the coming downturn/recession. And I expect Ed is dragging his feet.

https://www.forbes.com/sites/tedreed...h=59b5db36ef37

David

pgh234

Just finished a quick weekend trip. Two cancellations plus two additional hour long mechanical delays, one of which led to a missed connection. People yelling at GAs in ATL because they have been stuck there with small children for over a day. Impossible to get food anywhere.

I don't expect things to be this bad during a Nor'easter, let alone during one of the most beautiful 5 day stretches of weather we have had this year on the east coast.

Luckily I am not travelling very much this summer. This sucks.

WillBarrett_68

well, you're not the only customer delta has, but regardless of whatever is hurting your feelings, there's zero evidence presented that these particular initiatives have anything to do with the operational issues.

CALeeIII

In total agreement. Same situation here.

navi_jen

I wondered if the pilots union had an alternative motive for that letter. Holy bebjezub....$265k for is the average salary with 12 years experience (and let's say 5 in regional)? Wonder how many hours that is, per year. Plus 401k plus profit sharing? Good lord, let's not get too greedy here pilots.

northinsouth

Ok, so this thread has gotten my attention: my 15 yo is flying solo for the first time on DL from BHM>ATL>STL next Sunday to meet me (I have a professional obligation and meeting him in STL). Under pre-meltdown conditions I would be fine, but I can't tell if the recent spate of things are enough to get concerned and look for a flight elsewhere? Any thoughts or tips on how to handle any potential snafus much appreciated.

jjl468

Just to add another DP, was supposed to be flying DFW-SLC-SEA today. The DFW-SLC leg was delayed to the point where I was likely to miss my connection, but I didn't accept a rebooking to keep my F upgrade in case the SLC-SEA leg was delayed as there was another SLC-SEA flight later tonight that I could've gone on if I missed the connection and was planning on asking a SkyClub agent for a seat on both flights to hedge my bets. Also, every time I tried to view my boarding pass, the app would warn me that I was likely to miss my connection and offered to help me find alternatives, but that modal would not close reliably so it made it extremely difficult to pull up my boarding pass.

However, when I got to the airport, my SLC-SEA leg was cancelled and I was rerouted through DTW to arrive past midnight and all seats on the later SLC-SEA flight were filled by other displaced passengers. I went to the SkyClub to ask for earlier alternatives and the agent unfortunately didn't see any with available seats. However, once I got food and settled in, I checked the app was able to snag the last seat of another DTW-SEA flight that would get there around 10. Also saw a seat on a DFW-LAX-SEA flight with about the same arrival time when changing my flight, but only when purchasing F mixed cabin, and not when viewing alternative flights. Asked the SkyClub agent and she said that the option to modify the flight was to oversell the flight and they were not allowed to do so for alternative routes, which is fair. The way the desk is laid out meant I had a good view of her screen while she worked and I was amazed that she was doing all this through a terminal CLI rather than with a UI. Huge props to the agents that need to deal with that and shame on Delta IT for having such an unintuitive system.

Decided to stick with my connection through DTW and luckily got C+ on both legs but still stings to lose C+ on an A220 with only one aisle-mate and F on my second leg, which was a paid upgrade. Curious to know what would have happened if I had purchased the flight through LAX and asked an agent to switch the PNRs after the fact as others have reported doing here as trading extra time in the sky for time in the LAX SkyClub certainly would be preferred, but decided not to risk it since I'd need to have purchased F seats. Upside to this is that all agents in DFW were great and the food in the SkyClub was surprisingly good, although with limited options.

Edit: I got home tonight, although a few hours late, so kudos to Delta for being able to have that flexibility for a flight originally scheduled for the afternoon. However, the new flights were not without their faults either. The DFW-DTW flight was delayed about 20 minutes due to flight attendants being held up on their inbound SLC-DFW flight... which was also the inbound flight that caused all of the delays resulting in the issues with my original itinerary. There were multiple people on the flight who had extremely tight connections due to this, including the guy sitting next to me who had a 17-minute connection from terminal A to C 😬. The FAs pulled up everyone with a tight connection on their phone and went around to make sure they knew where their next gate was and how to get there while also making an announcement to keep the aisles clear once we got to the gate for these passengers which everyone surprisingly followed. Unfortunately, the jetway was having a mechanical issue so the door didn't open until about ~5 minutes after parking, which doesn't sound like much but must have felt like a lifetime to those with tight connections. Coincidentally, there was also an issue with the jetway once I arrived at SEA, although this time it was because there was no GA to extend the jetway even though we had to wait before pulling into the gate because another plane was using it. Surprisingly (to me at least), I also got full credit for the DTW routing in terms of MQMs while still maintaining the MQDs from my original booking.

sydneyracquelle

Yesterday ATL> MSY and MSY>ATL went from 8 daily nonstops to 10 for my October conference travel. So DL both giveth and taketh away.

sydneyracquelle

Find him a nonstop or you run the risk of being stuck in ATL and not old enough to book a hotel. My young kids only fly nonstop so they can only get stuck at home or destination.