Mar 24, 2020, 6:20 pm
Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
DL In Flight Service Changes during COVID-19 (Consolidated Thread)
Oct 13, 2020, 11:00 am
#1921
Join Date: Jul 2012
Programs: DL DM 2 MM, Marriott Bonvoy Lifetime Titanium/Ambassador Elite , Hilton Honors Lifetime Diamond
Posts: 503
Prior to this trip my last one was on the final revenue MD-88 Flight. On my Flight home I was in F and the FA was very nice and just embarrassed at what DL was offering in F. She basically, told me DL was going to play the "Safety Line" for as long as they can. I'm flying DL One in April to FCO and if they don't have it together by April I walk. January is not a slow or busy month in Florida. February, March, and April is when it kicks up. MLB is my home airport and next month DL is back up to 4x to ATL (3 on the 717 & 1 on the CR9) and this just about what it was before this .... storm called COVID hit.
Oct 13, 2020, 11:27 am
#1922
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 373
I just received the following excuse for the continued lack of first class service:
Based on passenger feedback, beer and wine is being served in First and Comfort+. Due to space and weight constraints, it is not possible to have individual soda's available for all passengers. As always, you are welcome to bring your own food and non-alcoholic beverages on board to enjoy during flight.
Based on passenger feedback, beer and wine is being served in First and Comfort+. Due to space and weight constraints, it is not possible to have individual soda's available for all passengers. As always, you are welcome to bring your own food and non-alcoholic beverages on board to enjoy during flight.
Oct 13, 2020, 11:28 am
#1923
Join Date: Apr 2020
Location: Vero Beach/Melbourne
Programs: Delta Sky Miles & Amtrak Guest Rewards
Posts: 26
This is completely in line with my current DL experiences. In fact I'm choosing to fly NK next weekend over DL to CLT.
Why? Because I'm going to pay $150 less for what amounts to a domestic F seat on NK vs. Basic Economy on DL, plus I'm going to get a far better selection of onboard food and beverage and have an extra $150 to spend on it.
Why? Because I'm going to pay $150 less for what amounts to a domestic F seat on NK vs. Basic Economy on DL, plus I'm going to get a far better selection of onboard food and beverage and have an extra $150 to spend on it.
Oct 13, 2020, 11:38 am
#1924
Join Date: Apr 2020
Location: Vero Beach/Melbourne
Programs: Delta Sky Miles & Amtrak Guest Rewards
Posts: 26
"Geoff,Thanks for your feedback, and I appreciate your frustrations with the narrow scope of food and beverage service on board at the moment. We are equally eager for a return to “normal” levels of service/that “best in class”; however, we are doing our best to return that service in as safe a fashion as possible. With the pandemic, we consider every step taken onboard very seriously as it relates to our customer and crew health and safety – this is our priority.
My team is working closely with physicians and epidemiologists from the Mayo Clinic to identify ways to maximize safety as we return more food and beverages on board. Following their guidance, we are doing everything we can to minimize customer and flight attendant exposure and reduce the amount of time customers have their masks removed. We are designing the return of service for early next year with those parameters in mind. In the meantime, snack bags, sealed beer and wine, and continued blocking of our middle seats are the ways that Delta has been able to balance service with safety.
I appreciate your patience as we work to get service changes implemented. If you have any other questions or concerns, please don’t hesitate to let me know.
Allison"
Oct 13, 2020, 11:43 am
#1925
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,320
Out of all the people at DL that I've sent emails to Allison Ausband actually seems to take some time to respond. Her email is: [email protected] You still get a lot of BS But since she was a former FA unlike a lot of DL Mgt. She seems to get it a bit in past emails I've received from her. However, this one had a bit more BS.
"Geoff,Thanks for your feedback, and I appreciate your frustrations with the narrow scope of food and beverage service on board at the moment. We are equally eager for a return to “normal” levels of service/that “best in class”; however, we are doing our best to return that service in as safe a fashion as possible. With the pandemic, we consider every step taken onboard very seriously as it relates to our customer and crew health and safety – this is our priority.
My team is working closely with physicians and epidemiologists from the Mayo Clinic to identify ways to maximize safety as we return more food and beverages on board. Following their guidance, we are doing everything we can to minimize customer and flight attendant exposure and reduce the amount of time customers have their masks removed. We are designing the return of service for early next year with those parameters in mind. In the meantime, snack bags, sealed beer and wine, and continued blocking of our middle seats are the ways that Delta has been able to balance service with safety.
I appreciate your patience as we work to get service changes implemented. If you have any other questions or concerns, please don’t hesitate to let me know.
Allison"
"Geoff,Thanks for your feedback, and I appreciate your frustrations with the narrow scope of food and beverage service on board at the moment. We are equally eager for a return to “normal” levels of service/that “best in class”; however, we are doing our best to return that service in as safe a fashion as possible. With the pandemic, we consider every step taken onboard very seriously as it relates to our customer and crew health and safety – this is our priority.
My team is working closely with physicians and epidemiologists from the Mayo Clinic to identify ways to maximize safety as we return more food and beverages on board. Following their guidance, we are doing everything we can to minimize customer and flight attendant exposure and reduce the amount of time customers have their masks removed. We are designing the return of service for early next year with those parameters in mind. In the meantime, snack bags, sealed beer and wine, and continued blocking of our middle seats are the ways that Delta has been able to balance service with safety.
I appreciate your patience as we work to get service changes implemented. If you have any other questions or concerns, please don’t hesitate to let me know.
Allison"
Oct 13, 2020, 11:44 am
#1926
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Out of all the people at DL that I've sent emails to Allison Ausband actually seems to take some time to respond. Her email is: [email protected] You still get a lot of BS But since she was a former FA unlike a lot of DL Mgt. She seems to get it a bit in past emails I've received from her. However, this one had a bit more BS.
"Geoff,Thanks for your feedback, and I appreciate your frustrations with the narrow scope of food and beverage service on board at the moment. We are equally eager for a return to “normal” levels of service/that “best in class”; however, we are doing our best to return that service in as safe a fashion as possible. With the pandemic, we consider every step taken onboard very seriously as it relates to our customer and crew health and safety – this is our priority.
My team is working closely with physicians and epidemiologists from the Mayo Clinic to identify ways to maximize safety as we return more food and beverages on board. Following their guidance, we are doing everything we can to minimize customer and flight attendant exposure and reduce the amount of time customers have their masks removed. We are designing the return of service for early next year with those parameters in mind. In the meantime, snack bags, sealed beer and wine, and continued blocking of our middle seats are the ways that Delta has been able to balance service with safety.
I appreciate your patience as we work to get service changes implemented. If you have any other questions or concerns, please don’t hesitate to let me know.
Allison"
"Geoff,Thanks for your feedback, and I appreciate your frustrations with the narrow scope of food and beverage service on board at the moment. We are equally eager for a return to “normal” levels of service/that “best in class”; however, we are doing our best to return that service in as safe a fashion as possible. With the pandemic, we consider every step taken onboard very seriously as it relates to our customer and crew health and safety – this is our priority.
My team is working closely with physicians and epidemiologists from the Mayo Clinic to identify ways to maximize safety as we return more food and beverages on board. Following their guidance, we are doing everything we can to minimize customer and flight attendant exposure and reduce the amount of time customers have their masks removed. We are designing the return of service for early next year with those parameters in mind. In the meantime, snack bags, sealed beer and wine, and continued blocking of our middle seats are the ways that Delta has been able to balance service with safety.
I appreciate your patience as we work to get service changes implemented. If you have any other questions or concerns, please don’t hesitate to let me know.
Allison"
I should call the Mayo Clinic and ask why they're of the opinion that full meal service is safe to offer on intercontinental flights but not domestic flights.
Oct 13, 2020, 11:49 am
#1927
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 373
Not to mention the time it takes to eat all the dried garbage snacks piece by piece is longer than a normal plated meal tray.
Oct 13, 2020, 2:12 pm
#1928
Join Date: Mar 2015
Location: Home
Posts: 469
Give me a plated meal and I want that tray out of my way as quickly as possible so that I can resume my movie/music etc. On the other hand, give me snack bag and I will take my time leisurely going through 1 piece at a time to enjoy with the movie(or drink).
Oct 13, 2020, 2:34 pm
#1929
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
This is completely in line with my current DL experiences. In fact I'm choosing to fly NK next weekend over DL to CLT.
Why? Because I'm going to pay $150 less for what amounts to a domestic F seat on NK vs. Basic Economy on DL, plus I'm going to get a far better selection of onboard food and beverage and have an extra $150 to spend on it.
Why? Because I'm going to pay $150 less for what amounts to a domestic F seat on NK vs. Basic Economy on DL, plus I'm going to get a far better selection of onboard food and beverage and have an extra $150 to spend on it.
https://customersupport.spirit.com/e...ticle/KA-01306
Oct 13, 2020, 2:52 pm
#1930
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,320
Seriously? Looks like a bunch of snack boxes to me. And cheezits.
https://customersupport.spirit.com/e...ticle/KA-01306
https://customersupport.spirit.com/e...ticle/KA-01306
Oct 13, 2020, 3:03 pm
#1931
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Assuming the OP is starting in their home base (MCO based on FT bio), flying DL would only get the basic snack bag with only bottle water and cheez-its, even in F because the flight is under 500 mile to CLT (via ATL assuming). NK would offer a full beverage selection for purchase along with snacks.
On NK you’d have the option of beer/wine, liquor, soft drinks and mixers, snacks, cheese plate, cup noodles etc. in addition to snack boxes and other individual snack options.
Oct 13, 2020, 3:05 pm
#1932
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
Assuming the OP is starting in their home base (MCO based on FT bio), flying DL would only get the basic snack bag with only bottle water and cheez-its, even in F because the flight is under 500 mile to CLT (via ATL assuming). NK would offer a full beverage selection for purchase along with snacks.
The assertion that Spirit offers a better selection of onboard food is incorrect. Spirit does not serve onboard food. They serve snacks. For some flights they have a better selection of snacks.
1000 people are dying daily in this country from COVID, and folks here are all upset about airline food and drinks.
Yes, 90 minute flight to CLT so on DL there would be a Dasani, cheez-it mini pack, and biscoff to ATL and nothing on the flight to CLT.
On NK you’d have the option of beer/wine, liquor, soft drinks and mixers, snacks, cheese plate, cup noodles etc. in addition to snack boxes and other individual snack options.
On NK you’d have the option of beer/wine, liquor, soft drinks and mixers, snacks, cheese plate, cup noodles etc. in addition to snack boxes and other individual snack options.
Oct 13, 2020, 3:15 pm
#1933
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
All,
After a week long time out on this thread, we have reopened. If this thread continues to drift off topic, we will be issuing 7 day suspensions. As some have asked, we are not censoring any negative delta posts, we are removing off topic posts debating items such as the use of masks, political items, should you be traveling right now, etc. We are not censoring anything bashing delta.
Thanks
Ryandc99
Moderator Delta Air Lines
After a week long time out on this thread, we have reopened. If this thread continues to drift off topic, we will be issuing 7 day suspensions. As some have asked, we are not censoring any negative delta posts, we are removing off topic posts debating items such as the use of masks, political items, should you be traveling right now, etc. We are not censoring anything bashing delta.
Thanks
Ryandc99
Moderator Delta Air Lines
Last edited by ryandc99; Oct 18, 2020 at 5:25 pm
Oct 21, 2020, 8:54 am
#1934
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
GSP-ATL, nothing, not even water. One crew member was great, the other two brought apathy to a whole new level. This was a 717 and I’ve never been on a more silent aircraft during boarding, it was almost eerie.
ATL-MCO, excellent junior Orlando based crew, especially the #1 on the flight. Sad bags distributed once in the air and this is all that’s offered on this flight. Luckily I had pre-gamed at PF Chang’s in A and the SC beforehand.
ATL-MCO, excellent junior Orlando based crew, especially the #1 on the flight. Sad bags distributed once in the air and this is all that’s offered on this flight. Luckily I had pre-gamed at PF Chang’s in A and the SC beforehand.
Oct 21, 2020, 11:05 am
#1935
Join Date: Jan 2017
Programs: Delta PM
Posts: 890
Had ATL-LAX (C+), LAX-SEA (F) on 10/16. Good crews for both; early AM flight to LA and they kept the cabin lights dimmed so people could sleep. The latter had the snack box and beer/wine.
Had SEA-ATL on 10/18(F) and the crew was excellent. Again, food boxes and beer/wine.
Had SEA-ATL on 10/18(F) and the crew was excellent. Again, food boxes and beer/wine.