Originally Posted by GeoffVRB

Out of all the people at DL that I've sent emails to Allison Ausband actually seems to take some time to respond. Her email is: [email protected] You still get a lot of BS But since she was a former FA unlike a lot of DL Mgt. She seems to get it a bit in past emails I've received from her. However, this one had a bit more BS.

"Geoff,Thanks for your feedback, and I appreciate your frustrations with the narrow scope of food and beverage service on board at the moment. We are equally eager for a return to “normal” levels of service/that “best in class”; however, we are doing our best to return that service in as safe a fashion as possible. With the pandemic, we consider every step taken onboard very seriously as it relates to our customer and crew health and safety – this is our priority.

My team is working closely with physicians and epidemiologists from the Mayo Clinic to identify ways to maximize safety as we return more food and beverages on board. Following their guidance, we are doing everything we can to minimize customer and flight attendant exposure and reduce the amount of time customers have their masks removed. We are designing the return of service for early next year with those parameters in mind. In the meantime, snack bags, sealed beer and wine, and continued blocking of our middle seats are the ways that Delta has been able to balance service with safety.

I appreciate your patience as we work to get service changes implemented. If you have any other questions or concerns, please don’t hesitate to let me know.

Allison"