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DL In Flight Service Changes during COVID-19 (Consolidated Thread)

DL In Flight Service Changes during COVID-19 (Consolidated Thread)

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Old Jul 21, 21, 11:18 am   -   Wikipost
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Last edit by: xliioper
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**Update 7/21/21 North America, Latin America, and Caribbean***

- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.

- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-...omestic-cabins

**Update 4/14 North America, Latin America, and Caribbean***

All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine

F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**

C+, M/C - < 251 - No Service
C+, M/C
- 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**

Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*



For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
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Old Jul 21, 21, 10:55 am
  #4771  
 
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,981
Still there

JFK/CUN in early Spetember still shows breakfast out, lunch return. Not sure what those meals consist of though.
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thebat is offline  
Old Jul 21, 21, 10:58 am
  #4772  
 
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
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Originally Posted by thebat View Post
JFK/CUN in early Spetember still shows breakfast out, lunch return. Not sure what those meals consist of though.
If your reservation lets you add a special meal request, chances are it will be a kitchen prepared plated meal. If not it will probably be a boxed pre-packaged meal.
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Old Jul 21, 21, 11:04 am
  #4773  
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Join Date: Jul 2003
Posts: 19,730
Originally Posted by atldiamond View Post
Maybe. The website and app are showing dinner on ATL LAX but not ATL ANC. So maybe they've started on LAX flights >1500 miles. MSP/DTW<-> LAX also shows meals.
The latest service listings on flights are in the Wiki now. Meals now look to start with FC flights between SEA/SFO/LAX/SLC and other hubs/focus cities over 1500 miles on 7/28. Other FC routes over 1500 miles (like to/from ANC) do not get meals until 8/17 or 8/24 (ANC and FAI start on 8/24). Hub-to-hub routes between 900 - 1500 miles also get meals starting on 8/24. Finally, on 8/31, all flights between 900 and 1500 miles get meals during mealtime as published under pre-Covid standards on DL website.
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Last edited by xliioper; Jul 21, 21 at 11:39 am
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Old Jul 21, 21, 12:05 pm
  #4774  
 
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,349
I haven't seen it explicitly mentioned, but the FC meal resumption dates are also when, allegedly, Food for Purchase will return in Y. Time will tell.
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Old Jul 21, 21, 12:17 pm
  #4775  
 
Join Date: Jan 2021
Location: ATL, MCO
Programs: UA 1K, DL Plat, AA Gold
Posts: 150
Originally Posted by GrayAnderson View Post
The "failed food service reintroduction" problem wasn't an issue until the last few weeks (at most, if affecting D1 flights; if it's just FC and not D1, that's four days all in Q3), so it wouldn't affect card spend by much for the Q2 report, and chargebacks would be a recent phenomenon as well.

I think they at least need to say "snack but no meal" rather than passing off a snack box as a "meal". If you have two or three legs to deal with, this reasonably affects if you need a longer layover to get a meal (for example) or if you opt to buy a meal at the airport.

Right, we shall see in the coming months. I agree on the 'snack' point, just being honest and set the expectation. Always better to overdeliver.
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Old Jul 21, 21, 12:47 pm
  #4776  
 
Join Date: Dec 2010
Location: Washington, DC
Programs: Delta PM, Delta Reserve, Amex Plat, Bonvoy Gold, Hilton Diamond, Starbucks Gold ;)
Posts: 1,653
It will be very interesting to see if DL hits their end of August meals in F, flights over 900 miles. I have a flight in Sept DCA-MSP in F.
Oddly, they hit the drink service resumption on the date they stated. In fact, I was on a 0600 flight that morning and the FA was thrilled to have coffee to serve.
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Old Jul 22, 21, 12:50 am
  #4777  
 
Join Date: Dec 2019
Location: DCA/IAD
Programs: Marriott Plat, Hilton Diamond, Delta Silver, AA Gold
Posts: 179
Originally Posted by xliioper View Post
The latest service listings on flights are in the Wiki now. Meals now look to start with FC flights between SEA/SFO/LAX/SLC and other hubs/focus cities over 1500 miles on 7/28. Other FC routes over 1500 miles (like to/from ANC) do not get meals until 8/17 or 8/24 (ANC and FAI start on 8/24). Hub-to-hub routes between 900 - 1500 miles also get meals starting on 8/24. Finally, on 8/31, all flights between 900 and 1500 miles get meals during mealtime as published under pre-Covid standards on DL website.
Looks like I can pick a special meal for MSP->ANC on 8/21 and the return on 8/26. I am not originating at MSP and no special meal is obviously available on that shorter leg.
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