7 days for miles redeposit?
Aug 14, 2018, 7:34 am
#16
Original Poster
Join Date: Jun 2014
Location: PSC
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,728
Well I logged in this morning and the miles are in my account 
looks like 7 days really means that's the longest it could take. Next time will try and have the agent simply move the date.
looks like 7 days really means that's the longest it could take. Next time will try and have the agent simply move the date.
Aug 14, 2018, 9:36 am
#17
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Join Date: May 2005
Location: PIT
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Aug 15, 2018, 10:25 am
#19
Join Date: Apr 2016
Posts: 159
Some agents are trained to do it without help. Most yes if want immediate redeposit require putting you on hold and contacting the department. Number of res agents were hired and trained long enough ago to be able to do things agents aren't taught anymore.
Just like sometimes you can get a GA who knows how to pull miles to process a mileage upgrade at the gate.
Not sure what you mean about risk free. Award tickets are covered by the policy. Even tickets booked within 72 hours of departure are covered.
Just like sometimes you can get a GA who knows how to pull miles to process a mileage upgrade at the gate.
Not sure what you mean about risk free. Award tickets are covered by the policy. Even tickets booked within 72 hours of departure are covered.
Cancel and redeposit requires non PM and DM to be queued.
It's not a matter of training. Frontline agents CANNOT waive the normal redeposit Dee without queuing the PNR. There's no option to waive the redeposit fee and process it immediately.
The only exception to this is if the frontline agent cancelling is the same as the one who booked it... Then they can void the Award Ticket. But that situation would be exceedingly rare.
Aug 15, 2018, 11:28 am
#20
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Do you mean airport agents when you say frontline agents? Because again, as a GM I have, on multiple occasions, had my miles redeposited immediately by elite line agents.
Aug 15, 2018, 1:02 pm
#21
Join Date: Apr 2016
Posts: 159
Now, an agent may call up SkyMiles/SkyMiles Ticketing to get it immediately redeposited, but they themselves have no way to do it.
Aug 15, 2018, 1:23 pm
#22
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They can indeed do it. However these are agents who know how to do things at a level no longer taught. Usually also requiring they operate outside the restraints of the GUI DL imposes nowadays.
Aug 15, 2018, 5:42 pm
#23
Join Date: Apr 2016
Posts: 159
Again, it's not a matter of training. Customer facing agents literally do not have the ability to do it. It's not difficult to do, but it's limited to ticketing support or mileage support people, and it's been that way for at least the 8 years I've been an agent.
Aug 15, 2018, 6:10 pm
#24
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I thought you were a gate agent?
Aug 16, 2018, 2:21 pm
#25
FlyerTalk Evangelist
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Just like a gate shouldn't be able to pull miles. Guess what some know how to do it, and have access outside the DL GUI to do it.