Originally Posted by
WidgetTravels
It's not a matter of training. Frontline agents CANNOT waive the normal redeposit Dee without queuing the PNR. There's no option to waive the redeposit fee and process it immediately.
Do you mean airport agents when you say frontline agents? Because again, as a GM I have, on multiple occasions, had my miles redeposited immediately by elite line agents.