Originally Posted by
flyerCO
Some agents are trained to do it without help. Most yes if want immediate redeposit require putting you on hold and contacting the department. Number of res agents were hired and trained long enough ago to be able to do things agents aren't taught anymore.
Just like sometimes you can get a GA who knows how to pull miles to process a mileage upgrade at the gate.
Not sure what you mean about risk free. Award tickets are covered by the policy. Even tickets booked within 72 hours of departure are covered.
I'm sorry for the confusion. Yes, Award Tickets are covered by RFC, but they aren't processed like a revenue ticket would be. They have to be cancelled and redepsitied instead of voided.
Cancel and redeposit requires non PM and DM to be queued.
It's not a matter of training. Frontline agents CANNOT waive the normal redeposit Dee without queuing the PNR. There's no option to waive the redeposit fee and process it immediately.
The only exception to this is if the frontline agent cancelling is the same as the one who booked it... Then they can void the Award Ticket. But that situation would be exceedingly rare.