Originally Posted by
WidgetTravels
No I mean phone agents that take calls from customers.
Now, an agent may call up SkyMiles/SkyMiles Ticketing to get it immediately redeposited, but they themselves have no way to do it.
They can indeed do it. However these are agents who know how to do things at a level no longer taught. Usually also requiring they operate outside the restraints of the GUI DL imposes nowadays.