Apr 8, 2017, 1:28 pm
Last edit by: Renes Points
Great explanation about Crew Tracking & Scheduling and what went wrong: Post #590
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
- Weather in ATL April 5
- DL terminating interline with AA
- Delta's systems crashing/overloaded
- DL's crew scheduling system crashed [rumor?]
- Rumored short-term power outage in ATL A concourse caused by airport construction some time around Tuesday-Wednesday
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
April 5, 2017: Delta cancels 300 flights due to thunderstorm
Apr 8, 2017, 7:25 pm
#481
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Also, I can't check-in online. Great.
Last edited by KDCAflyer; Apr 8, 2017 at 7:31 pm
Apr 8, 2017, 7:49 pm
#482
Join Date: Jun 2006
Posts: 1,806
Ok, how many of you are friends with Ed? A pax in MIA was caught up in the mess and their flt canceled. He had this person sent on their way MIA-TLV through ZRH. Business class I might add. That's on Swiss, yes? He knows who the VIPs are.
Fly Safe!
NWA FA
Fly Safe!
NWA FA
Last edited by NWAFA; Apr 8, 2017 at 7:56 pm Reason: Spelling
Apr 8, 2017, 7:49 pm
#483
FlyerTalk Evangelist
Join Date: Oct 2009
Location: ATL Lost Luggage
Programs: Kettle with Kryptonium Medallion Tags
Posts: 10,306
FWIW, Flightaware's live flight delay and cancellation statistics says that Delta cancelled 372 flights (13% of them) today and another 1,166 Delta flights (42% of them) were delayed, as of 1745 EST.
Apr 8, 2017, 8:33 pm
#484
Join Date: Sep 2005
Location: LAX
Programs: UA/AA
Posts: 1,741
A happy Delta flyer made it to the top post on Reddit today.
"Through multiple cancellations via Delta Airlines, I have been living at the airport for 3 days now. Here is the line to get to the help desk. Calling them understaffed is being too generous. I just want to go home."
http://imgur.com/nGJjEeU
"Through multiple cancellations via Delta Airlines, I have been living at the airport for 3 days now. Here is the line to get to the help desk. Calling them understaffed is being too generous. I just want to go home."
http://imgur.com/nGJjEeU
Apr 8, 2017, 8:36 pm
#485
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,514
I posted earlier about sending planes to other hubs. It appears Delta did add a special 9000 flight from LAS to DTW today so good for them. Why not more?? From my contacts still in LAS they have 4 planes parked away from gates on tarmac and many many crew willing to go wherever they will send them. Even an entire DTW crew and pilots who would take a plane home with stranded passengers.
I think the reason we aren't seeing more of this is because DL is having trouble crewing the flights they have, thus the continued cancelation and delay issues.
Apr 8, 2017, 8:37 pm
#486
Suspended
Join Date: Sep 2013
Programs: DL DM, AA Plat, Hertz Pres. Club. SPG Gold
Posts: 574
Apr 8, 2017, 8:55 pm
#487
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
Apr 8, 2017, 9:23 pm
#488
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
If I'm AA and UA, might I be considering a major PR opportunity here? I don't know how much excess capacity either have at this point, but imagine if they flew wide-bodies to ATL to pick up stranded DL pax, and routed them to their respective hubs for the purpose of getting them home, all for free.
Probably (actually almost certainly) unrealistic, but damn, what the optics of that would be.
Probably (actually almost certainly) unrealistic, but damn, what the optics of that would be.
Apr 8, 2017, 9:41 pm
#489
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,668
If I'm AA and UA, might I be considering a major PR opportunity here? I don't know how much excess capacity either have at this point, but imagine if they flew wide-bodies to ATL to pick up stranded DL pax, and routed them to their respective hubs for the purpose of getting them home, all for free.
Probably (actually almost certainly) unrealistic, but damn, what the optics of that would be.
Probably (actually almost certainly) unrealistic, but damn, what the optics of that would be.
Apr 8, 2017, 9:46 pm
#490
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
I wish the media would play up DL's arrogance in canceling the interline agreement with AA here. That, and some investigative journalists doing some digging on the word that the crew scheduling system crashed. Those topics are not getting the play they deserve, and those are the things that will shame Delta into improving things and avoiding this next time.
Apr 8, 2017, 10:27 pm
#491
Join Date: Apr 2006
Programs: All of em more or less
Posts: 367
50 hours late but finally home. Worst performance by Delta operations ever.
But also one of the most remarkable efforts by Delta employees ever - I've never seen so many employees of any corporation rally like I saw in NY and ATL over the last two days.
Honestly, shareholders should tell management that:
1. CEO, CTO and COO should forgo salaries for next quarter and probably need to think carefully about whether each is in the right seat....
2. Profit sharing should be maxed out and additional bonuses paid to anyone who worked overtime .....
3. Any customer delayed more than say 24 hours was clearly a victim of a massive technical failure on Delta's part and should be compensated generously - perhaps they could use the EU compensation guidelines....
But also one of the most remarkable efforts by Delta employees ever - I've never seen so many employees of any corporation rally like I saw in NY and ATL over the last two days.
Honestly, shareholders should tell management that:
1. CEO, CTO and COO should forgo salaries for next quarter and probably need to think carefully about whether each is in the right seat....
2. Profit sharing should be maxed out and additional bonuses paid to anyone who worked overtime .....
3. Any customer delayed more than say 24 hours was clearly a victim of a massive technical failure on Delta's part and should be compensated generously - perhaps they could use the EU compensation guidelines....
Apr 8, 2017, 11:40 pm
#492
Suspended
Join Date: Dec 2006
Location: 10 months VLC, 2 months everywhere else
Programs: *A
Posts: 3,770
Wow, the pilot's board listed in the wiki is damning, clearly an automation failure. Hopefully some heads will roll from this.
"Flew into ATL at 11:30am and waited 10 hours for flight attendants to do one leg to DAY. Timed out and went home instead. Heard that the flt attendant lounge was full of people waiting around. Something is definitely broken."
"Flew into ATL at 11:30am and waited 10 hours for flight attendants to do one leg to DAY. Timed out and went home instead. Heard that the flt attendant lounge was full of people waiting around. Something is definitely broken."
Apr 8, 2017, 11:59 pm
#494
Join Date: May 2015
Posts: 2,881
Half as many flights were cancelled today compared to Friday. Sunday, April 9, is currently experiencing:
Edit: some stats
April 5: ~750 cancellations
April 6: ~1,000
April 7: ~800
April 8: ~400
(Information in this post are from a couple public sources, mainly FlightAware, so they're rough estimates.)
Can people report: estimated Twitter response time, and estimated Res wait time including Medallion status?
- 72 mainline cancellations (35 touching ATL, 37 elsewhere) mostly due to crew issues
- 6 Delta Connection cancellations (0 touching ATL)
Edit: some stats
April 5: ~750 cancellations
April 6: ~1,000
April 7: ~800
April 8: ~400
(Information in this post are from a couple public sources, mainly FlightAware, so they're rough estimates.)
Can people report: estimated Twitter response time, and estimated Res wait time including Medallion status?
Last edited by Widgets; Apr 9, 2017 at 12:09 am
Apr 9, 2017, 12:06 am
#495
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
