Apr 8, 2017, 1:28 pm
Last edit by: Renes Points
Great explanation about Crew Tracking & Scheduling and what went wrong: Post #590
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
- Weather in ATL April 5
- DL terminating interline with AA
- Delta's systems crashing/overloaded
- DL's crew scheduling system crashed [rumor?]
- Rumored short-term power outage in ATL A concourse caused by airport construction some time around Tuesday-Wednesday
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
April 5, 2017: Delta cancels 300 flights due to thunderstorm
Apr 8, 2017, 3:08 pm
#451
Join Date: Jun 2016
Location: Nashville, TN
Programs: 2018: Delta Diamond Medallion, Hilton Honors Diamond
Posts: 104
I rented a car to get from Richmond to ORF because I thought I was getting out the next day. Then after cancellations Thursday, all rental cars in the 757 area were booked. I definitely missed my window, but it made sense at the time. Had no idea it'd be this bad this long.
Apr 8, 2017, 3:10 pm
#452
Join Date: Jun 2016
Location: Nashville, TN
Programs: 2018: Delta Diamond Medallion, Hilton Honors Diamond
Posts: 104
Megabus has $35 seats available on tomorrow's 6 AM and 3:10 PM departures from Atlanta, GA , MARTA Civic Center - 435 W Peachtree St NW.... they operate to East Side of 5th Ave N between Gay St and Charlotte Ave in Nashville.
For $35, I suggest buying one for insurance.
For $35, I suggest buying one for insurance.
I'm booked on a later Nashville flight for insurance.
Had planned on staying with my brother who lives in ATL should it come down to it, but he's apparently not in town today.
Apr 8, 2017, 4:12 pm
#453
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
First reports I have seen about compensation. $200 vouchers from twitter:
Last edited by Renes Points; Apr 8, 2017 at 4:18 pm
Apr 8, 2017, 4:16 pm
#454
Join Date: Dec 2012
Location: JFK/LGA
Programs: DL DM, HH Gold, SPG Platinum 100, National Executive Elite
Posts: 1,687
First reports I have seen about compensation. $200 vouchers from twitter:
https://twitter.com/steph_goenaga/st...08971690741764
https://twitter.com/steph_goenaga/st...08971690741764
https://twitter.com/steph_goenaga/st...08971690741764
https://twitter.com/steph_goenaga/st...08971690741764
nah that's someone's parents who booked a flight with the $200 vouchers from August which is now cancelled
Last edited by suvayanr; Apr 8, 2017 at 4:44 pm
Apr 8, 2017, 4:38 pm
#455
Join Date: Dec 2002
Location: Twin Cities, Minnesota, USA
Programs: Delta DM / 1M, IHG Plat, HH Gold, Marriott Titanium, Hertz PC, Emerald Club Exec
Posts: 500
I'm not expecting anything else. My expectations for Delta are pretty low at this point.
Apr 8, 2017, 4:47 pm
#456
FlyerTalk Evangelist
Join Date: Oct 2009
Location: ATL Lost Luggage
Programs: Kettle with Kryptonium Medallion Tags
Posts: 10,316
Delta says some flight cancellations likely Sunday, April 9, 2017
From the local newspaper:
and
We're going to have another 0 to the thread title!
Link to article: AJC.com - Delta says some flight cancellations likely Sunday, as passengers question airline (3:22 p.m Saturday, April 8, 2017)
Delta Air Lines said some additional flight cancellations are “likely” Sunday in what would be the fifth day of weather and operational problems that struck during the heart of spring break for many travelers.
The continuing troubles amid sunny skies in Atlanta had some passengers questioning why Delta still hadn’t fully regained its footing since Wednesday when strong thunderstorms battered the carrier’s biggest hub at Hartsfield-Jackson Atlanta International Airport.
The continuing troubles amid sunny skies in Atlanta had some passengers questioning why Delta still hadn’t fully regained its footing since Wednesday when strong thunderstorms battered the carrier’s biggest hub at Hartsfield-Jackson Atlanta International Airport.
So far, Delta has canceled more than 3,000 flights in total, which is more than the system outage last year and snowstorms that virtually shut down flights at an airport.
Link to article: AJC.com - Delta says some flight cancellations likely Sunday, as passengers question airline (3:22 p.m Saturday, April 8, 2017)
Apr 8, 2017, 4:48 pm
#457
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR, Amex MR
Posts: 2,269
Good news is that my bags arrived today so I'm finally done with this mess. Best of luck to everyone still stuck at an airport.
My next DL flight is in 18 days and I'm starting to wonder if they will have this sorted out by then...
My next DL flight is in 18 days and I'm starting to wonder if they will have this sorted out by then...
Apr 8, 2017, 4:55 pm
#458
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,518
I wasn't traveling during this even, thankfully. But I do have a flight coming up Friday and the thought crossed my mind today "they'll have this sorted by Friday, I'm sure. I'm pretty sure. I hope. Won't they?"
Apr 8, 2017, 5:14 pm
#461
Join Date: Aug 2011
Location: LAX/FAO
Posts: 355
Our LAX>CMH red eye flight was cancelled 2.5 hour before the scheduled takeoff. The app was saying "on time" all day, then suddenly the cancellation. 2-3 hour hold time at the platinum line. SP line at the airport was long and barely moving. Non-elite lines wrapped around the hallway Disneyland style and barely moving. we Waited 2.5 hours to talk to an agent , and there was nothing until Monday morning. we decided to take WN tomorrow and ask for a refund.
I know weather started the whole mess, but seriously, more than 2 days after the storm, on a route that does not involve any affected city and with perfect weather, sudden cancellation that get people stuck for 2 more days? Something is seriously wrong.
I know weather started the whole mess, but seriously, more than 2 days after the storm, on a route that does not involve any affected city and with perfect weather, sudden cancellation that get people stuck for 2 more days? Something is seriously wrong.
We were supposed to fly an A-319 coming in from BNA (2434, I think). I kept my eye on that flight before leaving for the airport. It was delayed three times, after which 2260 would show a delay as well. Finally it was canceled and I expected my flight to be canceled as well, but it continued to just show delayed. On flightradar24 I saw that our tail number had changed to another A-319, which also showed as scheduled for CMH, then after a bit the CMH flight was canceled and 2260 did finally go on to SLC , a couple hours late.
I don't know if they offered you any compensation, but I would be asking for reimbursement for the hotel last night and any additional amount you had to pay to fly WN. This wasn't weather. There was an aircraft and a crew ready to go. Someone just made a decision that the SLC flight was more critical.
Apr 8, 2017, 5:15 pm
#462
Join Date: Dec 2014
Programs: DL Gold, JetBlue Mosaic, SPG Gold
Posts: 26
My bag also ended up at ATL some how even though I never had a connection there. The bag tracker never updated after the bags were checked in, but on arrival I recieve an email saying that I was entitled to the 2,500 miles.
Last edited by B752; Apr 8, 2017 at 5:21 pm
Apr 8, 2017, 5:34 pm
#463
Join Date: Feb 2017
Posts: 21
Yes, and flight attendants. What is odd is that for the hours that we were waiting at the gate for a crew to be ready for our flight, there were a ton of people waiting for seats on standby. Some of those people were on our flight, but certainly some of them went elsewhere. Maybe in the time we were waiting, they either gave up and left (some had been waiting all day or longer) or found another flight -- maybe some of these people ended up on AA flights? I didn't even realize this was being offered until I saw the reports afterwards. It was never offered to me, I just kept being told by Delta ticketing and gate agents that I would make my connection -- until I was on the plane and the flight attendants started to say otherwise!
Apr 8, 2017, 5:37 pm
#464
Join Date: Dec 2014
Programs: DL Gold, JetBlue Mosaic, SPG Gold
Posts: 26
Just randomly spoke to a Delta FA at hotel and the crew seems to have no idea what's going on. All they seem to know is that communications from DL are sparse, they are completely out of rotation, DL is falling behind on providing hotels for crews who suddenly need crew rest because of delays and cancellations. They seemed to be just as frustrated and confused as the passengers. Two needed to be back at JFK tonight for a TATL and were concerned about being stuck across the Atlantic assuming they make it to and out of JFK.
I've rebooked my return on JetBlue. Not even chancing Delta at this point.
I've rebooked my return on JetBlue. Not even chancing Delta at this point.
Apr 8, 2017, 5:38 pm
#465
Join Date: May 2015
Posts: 2,881
Yes, and flight attendants. What is odd is that for the hours that we were waiting at the gate for a crew to be ready for our flight, there were a ton of people waiting for seats on standby. Some of those people were on our flight, but certainly some of them went elsewhere. Maybe in the time we were waiting, they either gave up and left (some had been waiting all day or longer) or found another flight -- maybe some of these people ended up on AA flights? I didn't even realize this was being offered until I saw the reports afterwards. It was never offered to me, I just kept being told by Delta ticketing and gate agents that I would make my connection -- until I was on the plane and the flight attendants started to say otherwise!