Apr 8, 2017, 1:28 pm
Last edit by: Renes Points
Great explanation about Crew Tracking & Scheduling and what went wrong: Post #590
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
- Weather in ATL April 5
- DL terminating interline with AA
- Delta's systems crashing/overloaded
- DL's crew scheduling system crashed [rumor?]
- Rumored short-term power outage in ATL A concourse caused by airport construction some time around Tuesday-Wednesday
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
April 5, 2017: Delta cancels 300 flights due to thunderstorm
Apr 8, 2017, 6:50 am
#376
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
And yet, the highly trained (and paid) professionals in SkyMiles had time during all this downtime to secretly decimate the award program (again). Loyalty rewarded? http://www.flyertalk.com/forum/delta...000-miles.html
*Oops, never-mind. Just checked the blog. Thanks Rene!
Last edited by KDCAflyer; Apr 8, 2017 at 6:56 am
Apr 8, 2017, 6:51 am
#377
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR, Amex MR
Posts: 2,269
After reading the threads here and on other sites I think I'm quite lucky. I was supposed to fly NRT-ATL-HOU on 4/6. NRT-ATL was delayed about 30 minutes and shortly after arriving in ATL I received the notification that my onward connection had been cancelled. I was able to get through by phone with only about a 10 minute hold to rebook onto a ATL-IAH flight with confirmed seats. Though it ended up being about 4 hours late I was able to get on it and home. My bags stayed behind in ATL but supposedly I should be getting them today. We'll see.
In my situation my biggest gripe was how the flight kept getting delayed by only 30 minutes (8:00, 8:30, 9:00, 9:40, 10:00, then finally 10:45). Had I known that I would have just stayed at the bar.
In my situation my biggest gripe was how the flight kept getting delayed by only 30 minutes (8:00, 8:30, 9:00, 9:40, 10:00, then finally 10:45). Had I known that I would have just stayed at the bar.
Apr 8, 2017, 7:09 am
#378
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Since you're our resident media person with contacts, I hope you write an article about the crew IT issues. Delta is clearly trying to sweep this under the rug, and there are thousands of people who are owed compensation at this point.
*Oops, never-mind. Just checked the blog. Thanks Rene!
*Oops, never-mind. Just checked the blog. Thanks Rene!
Apr 8, 2017, 7:16 am
#379
Join Date: Aug 2002
Location: PNS
Programs: DL PM / 1MM "Enhancee" (Frequent Flyer) Since 1990
Posts: 1,156
It would be shear misery to be flying TATL (or worse, TPAC), then landing in the US 14 jet lagged hours later - only to confront the mass of humanity/chaos which many DL hubs are experiencing..
Last edited by heckler; Apr 8, 2017 at 7:21 am
Apr 8, 2017, 7:23 am
#381
Join Date: Mar 2016
Location: DFW, DCA
Programs: SPG Platinum, DL PM, Hilton Gold
Posts: 13
Current status SNAFU.
At DCA. Gate agent boarded a flight for MSP before announcing they have no pilots. Detroit flight announced no pilots at the moment they were supposed to begin boarding (though all indications beforehand were that the flight was "On Time").
Sky Club rebooking people for earliest available... on Tuesday.
At DCA. Gate agent boarded a flight for MSP before announcing they have no pilots. Detroit flight announced no pilots at the moment they were supposed to begin boarding (though all indications beforehand were that the flight was "On Time").
Sky Club rebooking people for earliest available... on Tuesday.
Apr 8, 2017, 7:27 am
#382
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Much of CVG's schedule today is badly delayed, with a few cancellations already rolling in. Same for all the DC-area airports. I'm sure it's the same at every other airport east of the Mississippi.
CVG has a crew base, so in theory they should have more options than an outstation. That's how bad this is.
CVG has a crew base, so in theory they should have more options than an outstation. That's how bad this is.
Apr 8, 2017, 7:36 am
#385
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I'm sure the PR department was all over this. The system telling people 10+ hours probably didn't look good for DL.
Last edited by KDCAflyer; Apr 8, 2017 at 7:45 am
Apr 8, 2017, 7:40 am
#386
Join Date: Apr 2003
Location: Southwest CT
Programs: DL Diamond and Million Miler, Marriott Titanium Elite, Hertz Pres Circle
Posts: 7,618
Reading this thread has only made me more grateful that I was able to fly into LGA on Thursday afternoon and get home. And that I'm not flying next week at all. To all of you stuck somewhere now, I hope you all get home soon and safely.
Apr 8, 2017, 7:45 am
#387
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,066
Unless you have refundable fare, you won't be able to cancel for a refund unless your flight has already been delayed by more than 90 minutes. The waiver will let you apply the value of your ticket to a future flight with no change fee, but it does not provide for a full refund.
Apr 8, 2017, 7:50 am
#388
Join Date: Aug 2002
Location: PNS
Programs: DL PM / 1MM "Enhancee" (Frequent Flyer) Since 1990
Posts: 1,156
You first have to speak to a real person on Delta's multi hour wait, backed up phone systems (good luck with that) - and then find some seats on UA - which are filling up w/DL passengers being moved by DL ticket staff. DL rebooked me on PNS-DFW-LAS, United.
Apr 8, 2017, 7:50 am
#389
Join Date: Oct 2009
Location: West Chester, OH
Programs: Delta SM, Hilton Honors Diamond, Marriott Silver
Posts: 254
DL has really hosed this one up good.
Apr 8, 2017, 7:52 am
#390
Join Date: Mar 2016
Location: DFW, DCA
Programs: SPG Platinum, DL PM, Hilton Gold
Posts: 13
Thought things would be rocky Thursday, but back to full strength on Friday. The fact that they're rebooking people who aren't flying today for Tuesday doesn't give me a lot of hope we're out of the woods on this.