Apr 8, 2017, 1:28 pm
Last edit by: Renes Points
Great explanation about Crew Tracking & Scheduling and what went wrong: Post #590
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
- Weather in ATL April 5
- DL terminating interline with AA
- Delta's systems crashing/overloaded
- DL's crew scheduling system crashed [rumor?]
- Rumored short-term power outage in ATL A concourse caused by airport construction some time around Tuesday-Wednesday
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
April 5, 2017: Delta cancels 300 flights due to thunderstorm
Apr 8, 2017, 7:52 am
#391
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Sounds like Delta needs to suck it up and start sending people to any airline that they can, interline or not. Some people are still in ATL, having been there since Thursday (or even Wednesday, God help them).
I'm interested to see what happens with the earning call in a few days. $DAL deserves to drop 5-10% at next open.
I'm interested to see what happens with the earning call in a few days. $DAL deserves to drop 5-10% at next open.
Last edited by KDCAflyer; Apr 8, 2017 at 7:58 am
Apr 8, 2017, 7:55 am
#392
Join Date: May 2015
Programs: Delta
Posts: 50
Yesterday going MSP to BWI was painful, but nowhere near as bad a trip as a lot have experienced in the last few days
1pm flight was delayed 3 times, going from a 2 to 4 to 6 hour delays -- and finally being cancelled at 6pm. The crew never got out of the black hole that is ATL.
The re-booking part of the app was overloaded or just not working well, but I was able to confirm a seat on the 9am this morning.
I had placed a call to Cust Srvc when we were announced as cancelled and got the message about a 2 hour window for callback, but they got back to me in about 70 minutes. The agent was great. Multiple options were pursued and she eventually got me a C+ seat on the 8pm last night.
Every red coat and customer service rep I spoke to was very helpful. Our GA was harried and grumpy, but she was taking a lot of attitude from people.
1pm flight was delayed 3 times, going from a 2 to 4 to 6 hour delays -- and finally being cancelled at 6pm. The crew never got out of the black hole that is ATL.
The re-booking part of the app was overloaded or just not working well, but I was able to confirm a seat on the 9am this morning.
I had placed a call to Cust Srvc when we were announced as cancelled and got the message about a 2 hour window for callback, but they got back to me in about 70 minutes. The agent was great. Multiple options were pursued and she eventually got me a C+ seat on the 8pm last night.
Every red coat and customer service rep I spoke to was very helpful. Our GA was harried and grumpy, but she was taking a lot of attitude from people.
Apr 8, 2017, 8:19 am
#393
Join Date: Dec 2013
Posts: 76
Unless you have refundable fare, you won't be able to cancel for a refund unless your flight has already been delayed by more than 90 minutes. The waiver will let you apply the value of your ticket to a future flight with no change fee, but it does not provide for a full refund.
Apr 8, 2017, 8:21 am
#394
Join Date: Apr 2011
Programs: Retired. Amtrak, DL (2MM, Signed up for DL FF program 2nd day offered 8/81), Marriott, Hilton
Posts: 177
Speculation...and AGAIN...only speculation.
Is Ed going to survive this. He has been conspicuously silent throughout all of this. Twice in one year...not good.
Do they need to bring Richard Anderson back in to "right" the ship.
The earnings call on Wednesday should be interesting...if not even postponed. Who knows, but obviously things are not good right now.
Is Ed going to survive this. He has been conspicuously silent throughout all of this. Twice in one year...not good.
Do they need to bring Richard Anderson back in to "right" the ship.
The earnings call on Wednesday should be interesting...if not even postponed. Who knows, but obviously things are not good right now.
Apr 8, 2017, 8:24 am
#395
Join Date: Mar 2016
Location: DFW, DCA
Programs: SPG Platinum, DL PM, Hilton Gold
Posts: 13
Speculation...and AGAIN...only speculation.
Is Ed going to survive this. He has been conspicuously silent throughout all of this. Twice in one year...not good.
Do they need to bring Richard Anderson back in to "right" the ship.
The earnings call on Wednesday should be interesting...if not even postponed. Who knows, but obviously things are not good right now.
Is Ed going to survive this. He has been conspicuously silent throughout all of this. Twice in one year...not good.
Do they need to bring Richard Anderson back in to "right" the ship.
The earnings call on Wednesday should be interesting...if not even postponed. Who knows, but obviously things are not good right now.
Apr 8, 2017, 8:24 am
#396
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451
Just a data point, but flying ATL-MSY on Tuesday PM we experienced a 90 minute delay due to to no FAs. I wonder if the seeds were being sown for an internal IT meltdown even before the more severe storms hit?
I proceeded on Southwest for two more legs, making last minute bookings. When I tried to book Delta, "no flights available" for HOU-ATL and IAH-ATL. No connections offered, no nonstops, no crazy high fares, just nothing available
I proceeded on Southwest for two more legs, making last minute bookings. When I tried to book Delta, "no flights available" for HOU-ATL and IAH-ATL. No connections offered, no nonstops, no crazy high fares, just nothing available
Apr 8, 2017, 8:28 am
#398
Join Date: Jun 2016
Location: Nashville, TN
Programs: 2018: Delta Diamond Medallion, Hilton Honors Diamond
Posts: 104
It's been a week.
Flew BNA->ATL->RIC on Monday and was delayed 10 hours due to the stop issued for the tornado warning that day. Finally ended up landing at RIC at 315 am just in time to rough it for 8-5 meetings Tuesday.
Was supposed to get out Wednesday, same route, and was canceled on 3 flights (2 standby 1 confirmed) out of RIC. With all Thursday flights booked up or canceled at RIC (tornado system that shut down ATL/CLT moved through RIC Thursday AM), I was only able to get a confirmed seat out of ORF back to BNA through DTW for Thursday.
On Thursday, not only was ATL still clogging the system, but the storms and snow up north got us canceled to DTW, and the best I could get was 6am Saturday out of PHF. So had to spend a full day and 2 nights in Norfolk for no reason.
So I'm in my Uber on the way to the airport this morning at 4 am, and get notification that my flight is canceled AGAIN (9th confirmed+standby flight canceled for me since Monday). Luckily, got rebooked on the 1135 (and last of the day) flight out of PHF. And our plane is in the air due to land here in about 20 mins.
Packed for 2 days of travel, and now stretching it to almost 6 days having spend some 35 hours in 5 airports the last few days. Fully expecting the Hunger Games when I get to ATL this afternoon.
Flew BNA->ATL->RIC on Monday and was delayed 10 hours due to the stop issued for the tornado warning that day. Finally ended up landing at RIC at 315 am just in time to rough it for 8-5 meetings Tuesday.
Was supposed to get out Wednesday, same route, and was canceled on 3 flights (2 standby 1 confirmed) out of RIC. With all Thursday flights booked up or canceled at RIC (tornado system that shut down ATL/CLT moved through RIC Thursday AM), I was only able to get a confirmed seat out of ORF back to BNA through DTW for Thursday.
On Thursday, not only was ATL still clogging the system, but the storms and snow up north got us canceled to DTW, and the best I could get was 6am Saturday out of PHF. So had to spend a full day and 2 nights in Norfolk for no reason.
So I'm in my Uber on the way to the airport this morning at 4 am, and get notification that my flight is canceled AGAIN (9th confirmed+standby flight canceled for me since Monday). Luckily, got rebooked on the 1135 (and last of the day) flight out of PHF. And our plane is in the air due to land here in about 20 mins.
Packed for 2 days of travel, and now stretching it to almost 6 days having spend some 35 hours in 5 airports the last few days. Fully expecting the Hunger Games when I get to ATL this afternoon.
Last edited by dafunk10; Apr 8, 2017 at 8:36 am
Apr 8, 2017, 8:29 am
#399
Join Date: Jan 2010
Location: ATL
Posts: 1,924
Originally had LHR-BOS booked for THUR 4/7, and then we were going home BOS-ATL on NW on points/companion pass. In December got the schedule change e-mail and managed to set up LHR-ATL-BOS with no intent to do the ATL-BOS run.
On Thursday LHR-ATL was fine, went home and wasn't aware of the ongoing issues, and today I see that wife and I have been rebooked on the 10:48p ATL-BOS flight today. Checked flightaware and see that our THUR ATL-BOS flight had been cancelled. So wasn't inconvenienced at all, but wonder if Delta will automatically give us some compensation for nothing???
Or maybe go to the airport tonight and see what's up, maybe VDB?
On Thursday LHR-ATL was fine, went home and wasn't aware of the ongoing issues, and today I see that wife and I have been rebooked on the 10:48p ATL-BOS flight today. Checked flightaware and see that our THUR ATL-BOS flight had been cancelled. So wasn't inconvenienced at all, but wonder if Delta will automatically give us some compensation for nothing???
Or maybe go to the airport tonight and see what's up, maybe VDB?
Apr 8, 2017, 8:31 am
#400
Join Date: Jun 2016
Location: Nashville, TN
Programs: 2018: Delta Diamond Medallion, Hilton Honors Diamond
Posts: 104
Also, I yell-laughed this morning in front of a bunch of other folks working options from the 6am cancellation when the Delta Medallion phone line estimated wait time was "between 7 hours and 44 minutes and 11 hours and 36 minutes".....was legit hilarious
Apr 8, 2017, 8:33 am
#401
Join Date: Apr 2006
Programs: All of em more or less
Posts: 367
Got this email and text this AM....try the number if you like....
Dear Delta Customer,
Travel plans impacted? We're here to help! We've created a dedicated team of Reservations Specialists that is waiting for your call at 877-311-9804Call: 877-311-9804.
At Delta, we realize your time is valuable. We're sorry we couldn't get you to your final destination as scheduled and for any impact to your travel plans.
Thanks for flying Delta! Your business is truly appreciated.
Dear Delta Customer,
Travel plans impacted? We're here to help! We've created a dedicated team of Reservations Specialists that is waiting for your call at 877-311-9804Call: 877-311-9804.
At Delta, we realize your time is valuable. We're sorry we couldn't get you to your final destination as scheduled and for any impact to your travel plans.
Thanks for flying Delta! Your business is truly appreciated.
Apr 8, 2017, 8:33 am
#402
Join Date: Nov 2013
Location: The Lake or the Mountains
Programs: Delta
Posts: 61
Gil is taking one for the team
http://news.delta.com/5-things-custo...tions-saturday
Apr 8, 2017, 8:35 am
#403
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451