Apr 8, 2017, 1:28 pm
Last edit by: Renes Points
Great explanation about Crew Tracking & Scheduling and what went wrong: Post #590
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
- Weather in ATL April 5
- DL terminating interline with AA
- Delta's systems crashing/overloaded
- DL's crew scheduling system crashed [rumor?]
- Rumored short-term power outage in ATL A concourse caused by airport construction some time around Tuesday-Wednesday
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
April 5, 2017: Delta cancels 300 flights due to thunderstorm
Apr 9, 2017, 7:36 am
#511
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The pilots board listed in the wiki clearly indicate it is a tech issue after the initial storms.
Apr 9, 2017, 8:17 am
#515
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Oh burn! https://twitter.com/GovMikeHuckabee
😂😂😂 Hilarious! Been on several LIT-ATL flights with our former Governor. He really is quite funny in person.
Apr 9, 2017, 8:22 am
#517
Join Date: Dec 2002
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I think the news is dominated by political coverage. I'm deeply interested in the political climate of our country. However, there is a lot of news that doesn't see the light of day or garner much interest right now.
Apr 9, 2017, 8:26 am
#518
Join Date: Jan 2010
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There is coverage, including stories critical of Delta's past strategy where a different strategy could have helped ameliorate part of the problem this week such as this one (penned by me).
Did Delta’s Stranded Passengers Wait Longer Than Necessary for Lack of an Interline Agreement with American?
Delta Air Lines suffered what arguably was one of its worst operational meltdowns ever over the past week. Thousands of flights were cancelled, leaving literally hundreds of thousands of travelers in places they didn’t want to be....
What’s this, you say? Why didn’t Delta, the nation’s second largest carrier, just do what airlines do, book some of the passengers on another airline, a practice known as interline booking?
Interline agreements, which govern such bookings, are voluntary contracts airlines enter into to allow passengers traveling on a multiple-flight, multiple-airline itinerary to be booked on one ticket. Such agreements typically also cover irregular operations, or irrops, where an airline transfers a stranded passenger to another airline.
In other words, airlines would help each other out, even while they were competing...
<SNIP>
What’s this, you say? Why didn’t Delta, the nation’s second largest carrier, just do what airlines do, book some of the passengers on another airline, a practice known as interline booking?
Interline agreements, which govern such bookings, are voluntary contracts airlines enter into to allow passengers traveling on a multiple-flight, multiple-airline itinerary to be booked on one ticket. Such agreements typically also cover irregular operations, or irrops, where an airline transfers a stranded passenger to another airline.
In other words, airlines would help each other out, even while they were competing...
<SNIP>
This link is to an online source to which I contribute and/or have a financial interest.
Apr 9, 2017, 8:36 am
#520
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Apr 9, 2017, 8:47 am
#522
Join Date: Aug 2011
Location: LAX/FAO
Posts: 355
Whoa thanks for the info! i' m impressed by the breath and depth of the knowledge of the board!
No delta did not offer any reason for cancellation nor any compensation. I heard the agent said "weather" to the passenger in front of me. We were really exhausted by the time (worked 10-hour day, drove 3 hours to Lax amid LA Friday traffic, waited in line for 2.5 hours), and the line was so long behind us, we did't want to argue/question the agent; we just wanted to finish up so that she can help the next passenger.
I will ask Delta for the compensation. What's the best means? Email? Call to the Plt line after things settle down?
No delta did not offer any reason for cancellation nor any compensation. I heard the agent said "weather" to the passenger in front of me. We were really exhausted by the time (worked 10-hour day, drove 3 hours to Lax amid LA Friday traffic, waited in line for 2.5 hours), and the line was so long behind us, we did't want to argue/question the agent; we just wanted to finish up so that she can help the next passenger.
I will ask Delta for the compensation. What's the best means? Email? Call to the Plt line after things settle down?
If I hadn't seen the posts here about the weather delays I wouldn't have been watching my flight so closely on Friday and would have just thought that I had a delayed flight with no clue about aircraft switch. The silver lining for me (besides actually reaching my destination on my scheduled flight) was that the delays meant that instead of leaving for LAX at 5pm on a Friday afternoon (ugh!) I left at 9pm and probably cut my drive time at least in half. Sorry you had to make a 3 hour drive for nothing.
Apr 9, 2017, 8:47 am
#523
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Apr 9, 2017, 8:53 am
#524
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Apr 9, 2017, 8:56 am
#525
Join Date: Apr 2017
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Posts: 21
lol, i always wondered why when i call them during irop, their automatic greeting will emphasis the word "weather" in a weird way, and split that greeting into multiple unnecessary sentences so i get to hear "weather" 3 or 4 times. lol