Aug 9, 2016, 1:04 pm
Last edit by: TheLifeOfA_NKCM
As most of us ...well, all of us, know, there was a power failure at ground ops in ATL on Monday (2016-08-08) at 2:39AM which lead to mass-cancellations and delays and rebookings spanning as far as next Sunday (2016-08-21) as of Aug 9. Passengers didn't hesitate to display their dissapointment, Twitter, ACS, and DL phone lines were ambushed with customers. In an effort to keep our fellow flyers informed on the incoming changes and information, this Wiki was formed.
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Mondays outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceledsome due to bad weather in the Midwestand no additional cancellations are anticipated.
The airline is back on its feet, moving past this weeks disruption and operating normally, said Dave Holtz, S.V.P. - Operations and Customer Center. Running a reliable operation is something we pride ourselves on and frankly, that didnt happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Deltas Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didnt switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Deltas systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airlines flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Mondays outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Mondays outage that disrupted the flight schedule. The outlook for Wednesdays operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Mondays outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceledsome due to bad weather in the Midwestand no additional cancellations are anticipated.
The airline is back on its feet, moving past this weeks disruption and operating normally, said Dave Holtz, S.V.P. - Operations and Customer Center. Running a reliable operation is something we pride ourselves on and frankly, that didnt happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Deltas Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didnt switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Deltas systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airlines flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Mondays outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Mondays outage that disrupted the flight schedule. The outlook for Wednesdays operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
Delta computers down
Aug 9, 2016 | 8:40 am
#541
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Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,381
Aug 9, 2016 | 8:45 am
#542
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 102,617
And the widget cancelled the fourth just as my shuttle hit the airport property. Why did they wait until two hours to cancel? If it had been cancelled when I got up this morning, I could have gotten onto UA.
So Delta can't get me anywhere today, because the United flights filled up with the other refugees. In fact, they can't even get me close and their rebooking for tomorrow is wretched.
I had to call my company agent and I am flying the dAArk side today. It cost my company about $900 in extra travel costs minus a refund from Delta of around $200 or so.
The GA said I should get ORC and a $200 voucher. Do you folks normally request ORC on the phone or via delta.com?
I guess I will figure out how to use the voucher for my next company trip, but will worry that whenever the voucher shows up.
Thank you,
David
So Delta can't get me anywhere today, because the United flights filled up with the other refugees. In fact, they can't even get me close and their rebooking for tomorrow is wretched.
I had to call my company agent and I am flying the dAArk side today. It cost my company about $900 in extra travel costs minus a refund from Delta of around $200 or so.
The GA said I should get ORC and a $200 voucher. Do you folks normally request ORC on the phone or via delta.com?
I guess I will figure out how to use the voucher for my next company trip, but will worry that whenever the voucher shows up.
Thank you,
David
Aug 9, 2016 | 8:47 am
#543
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,154
Well I spoke too soon yesterday re: my friend who was flying ATL-GRR.
There are 4 flts/day: 8:41am, 11:00am, 4:40pm, 9:32pm. She was on the 8:41am, which was delayed to 2:40pm - and then canceled (even though the inbound plane landed an hour before at her gate). They rebooked her on the 9:32pm vs. the 4:41, so basically she spent 14 hours at the airport but was supposed to get out last night, arriving 13 hours late. She wasn't thrilled, but thought better late than never & she'd get to sleep in her own bed.
But - even though the 11:00 am eventually took off (5:04pm) & the 4:40pm (6:57pm), her 9:32 pm was canceled. So the 2 flts they had her on both canceled (8:41am & 9:32pm).
So she had to overnight in ATL (luckily she has family there, so got to their place late yest eve) - and they booked her not on the 8:41 or 11:00am this morning, but on the 4:40pm, which if it takes off on time (the 8:41 is delayed, so who knows) will get her to GRR at 6:32pm - 32 hours after she was originally supposed to land.
Needless to say, she's not a happy camper & her employer isn't that thrilled either as she's missing a day of work. At least she's got her phone & ipad w/ her & isn't traveling w/ children/having to keep them happy.
She didn't know about the $200 voucher until I mentioned it to her. Do you think she has a case for more, or will the $200 be it?
Cheers.
There are 4 flts/day: 8:41am, 11:00am, 4:40pm, 9:32pm. She was on the 8:41am, which was delayed to 2:40pm - and then canceled (even though the inbound plane landed an hour before at her gate). They rebooked her on the 9:32pm vs. the 4:41, so basically she spent 14 hours at the airport but was supposed to get out last night, arriving 13 hours late. She wasn't thrilled, but thought better late than never & she'd get to sleep in her own bed.
But - even though the 11:00 am eventually took off (5:04pm) & the 4:40pm (6:57pm), her 9:32 pm was canceled. So the 2 flts they had her on both canceled (8:41am & 9:32pm).
So she had to overnight in ATL (luckily she has family there, so got to their place late yest eve) - and they booked her not on the 8:41 or 11:00am this morning, but on the 4:40pm, which if it takes off on time (the 8:41 is delayed, so who knows) will get her to GRR at 6:32pm - 32 hours after she was originally supposed to land.
Needless to say, she's not a happy camper & her employer isn't that thrilled either as she's missing a day of work. At least she's got her phone & ipad w/ her & isn't traveling w/ children/having to keep them happy.
She didn't know about the $200 voucher until I mentioned it to her. Do you think she has a case for more, or will the $200 be it?
Cheers.
Aug 9, 2016 | 8:48 am
#544
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I've lost a lot of respect for Delta over the last couple of days. My flights yesterday went fine, but my 18-y.o. daughter is still stranded in ATL. Last night at 2:00a, after 10 hours of delays and I've lost count of how many flight cancellations, the Diamond desk was saying that the earliest they could get her into her destination airport is Wednesday. Meanwhile, pax in her shoes are left to fend for themselves for two nights at the ATL airport with no food vouchers, hotels, showers, etc. etc. Delta's response is "there are 30,000 people stranded there so there's nothing we can do." I hope there are at least a couple of competent class-action lawyers among the stranded.
Aug 9, 2016 | 8:50 am
#545
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,545
Aug 9, 2016 | 8:52 am
#546
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Well I spoke too soon yesterday re: my friend who was flying ATL-GRR.
There are 4 flts/day: 8:41am, 11:00am, 4:40pm, 9:32pm. She was on the 8:41am, which was delayed to 2:40pm - and then canceled (even though the inbound plane landed an hour before at her gate). They rebooked her on the 9:32pm vs. the 4:41, so basically she spent 14 hours at the airport but was supposed to get out last night, arriving 13 hours late. She wasn't thrilled, but thought better late than never & she'd get to sleep in her own bed.
But - even though the 11:00 am eventually took off (5:04pm) & the 4:40pm (6:57pm), her 9:32 pm was canceled. So the 2 flts they had her on both canceled (8:41am & 9:32pm).
So she had to overnight in ATL (luckily she has family there, so got to their place late yest eve) - and they booked her not on the 8:41 or 11:00am this morning, but on the 4:40pm, which if it takes off on time (the 8:41 is delayed, so who knows) will get her to GRR at 6:32pm - 32 hours after she was originally supposed to land.
Needless to say, she's not a happy camper & her employer isn't that thrilled either as she's missing a day of work. At least she's got her phone & ipad w/ her & isn't traveling w/ children/having to keep them happy.
She didn't know about the $200 voucher until I mentioned it to her. Do you think she has a case for more, or will the $200 be it?
Cheers.
There are 4 flts/day: 8:41am, 11:00am, 4:40pm, 9:32pm. She was on the 8:41am, which was delayed to 2:40pm - and then canceled (even though the inbound plane landed an hour before at her gate). They rebooked her on the 9:32pm vs. the 4:41, so basically she spent 14 hours at the airport but was supposed to get out last night, arriving 13 hours late. She wasn't thrilled, but thought better late than never & she'd get to sleep in her own bed.
But - even though the 11:00 am eventually took off (5:04pm) & the 4:40pm (6:57pm), her 9:32 pm was canceled. So the 2 flts they had her on both canceled (8:41am & 9:32pm).
So she had to overnight in ATL (luckily she has family there, so got to their place late yest eve) - and they booked her not on the 8:41 or 11:00am this morning, but on the 4:40pm, which if it takes off on time (the 8:41 is delayed, so who knows) will get her to GRR at 6:32pm - 32 hours after she was originally supposed to land.
Needless to say, she's not a happy camper & her employer isn't that thrilled either as she's missing a day of work. At least she's got her phone & ipad w/ her & isn't traveling w/ children/having to keep them happy.
She didn't know about the $200 voucher until I mentioned it to her. Do you think she has a case for more, or will the $200 be it?
Cheers.
DL is probably rebooking her on the first flight with seats. If there's no space on the 4:41, the best DL can do is to put her on the 9:32, etc. and similarly for the next day's flights. She might have asked to try to go standby on earlier flights, but with a massive meltdown, the chance of a nonelite getting on is essentially zero, so it's probably better to avoid the aggravation of going from one long line at the gate to another big line with no hope of doing this having any effect.
Aug 9, 2016 | 8:55 am
#547
Join Date: Mar 2016
Location: MSP & BWI
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,227
Can anyone lend me a lounge pass, it's gonna be a long tiring day tomorrow -sigh.
Aug 9, 2016 | 8:55 am
#548
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I managed to get re-ticketed onto a 13:10 flight which was delayed until scheduled 16:45 take off, so that was lucky haha. Sadly I got issued this ticket while boarding had commenced. So I have got back to London missing a bag, which is apparently still in MSY somehow, even though it has been over 10 hours since I left. I would have expected it to at least be in Atlanta! Oh well. At least I don't have to do washing tonight.
Aug 9, 2016 | 9:02 am
#549
Join Date: Dec 2012
Posts: 903
Even the best plans can go awry. If my feel for Delta is correct, they will fix this. If not, well..... TripAdvisor just announced its list of best and worst airlines. That can always be updated.
Last edited by MrTemporal; Aug 9, 2016 at 9:17 am
Aug 9, 2016 | 9:06 am
#550
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,154
Status?
DL is probably rebooking her on the first flight with seats. If there's no space on the 4:41, the best DL can do is to put her on the 9:32, etc. and similarly for the next day's flights. She might have asked to try to go standby on earlier flights, but with a massive meltdown, the chance of a nonelite getting on is essentially zero, so it's probably better to avoid the aggravation of going from one long line at the gate to another big line with no hope of doing this having any effect.
DL is probably rebooking her on the first flight with seats. If there's no space on the 4:41, the best DL can do is to put her on the 9:32, etc. and similarly for the next day's flights. She might have asked to try to go standby on earlier flights, but with a massive meltdown, the chance of a nonelite getting on is essentially zero, so it's probably better to avoid the aggravation of going from one long line at the gate to another big line with no hope of doing this having any effect.
Obviously if she had known the flight they were putting her on 13 hours later was going to get canceled/rebooked until late afternoon today, she would have headed to her sister's yesterday a lot sooner than after the 9:30 was canceled, vs. sitting in the airport all day. If I had known sooner what was happening, I would have told her to buy a 1-day pass to the DL lounge vs. sitting on the concourse.
Since she's booked on today's 4:41 I think she decided not to do a repeat of hanging around the airport all day but put her hope that the 4:41 will not get canceled & will now just show up in time to make that flight.
My question was, given she's getting to GRR 32 hours later/missing a day of work, can she get more than $200 or is that it?
Cheers.
Aug 9, 2016 | 9:13 am
#551
Join Date: May 2015
Location: DCA
Programs: UA 1K, AA EXP, DL PM, Marriott Titanium
Posts: 6,975
I have a United Club pass, but their lounge is in another concourse, right? Haven't been to MCO before, but IIRC there isn't an airside connector between concourses.
Aug 9, 2016 | 9:16 am
#552
Join Date: Nov 2013
Location: MI
Programs: HH-Diamond, Delta-Diamond
Posts: 129
DTW
Currently stuck in DTW. Earlier flight home just cancelled due to no available crew. Luckily 2 seats opened up on a later flight today while the sky club agent was checking into it for me. She quickly grabbed them for us. I feel sorry for the rest of the plane though, since there is nothing at all left for today.
Aug 9, 2016 | 9:27 am
#553
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; UA gold; Hyatt L. Globalist; Marriott gold; Hilton gold; FB silver; National EE
Posts: 6,439
Good luck.
Aug 9, 2016 | 9:39 am
#554
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 2.017 MM, Hilton Life Diamond, IHG Diamond, Avis CHM, Marriott Titanium (life gold), AA Gold
Posts: 8,052
I was hoping to get ORC so I actually get something from this mess, but apparently you don't get ORC when the ticket is refunded. And the voucher will go to the company for my next trip. I think that's still the company policy, and they certainly will be aware of the vouchers being issued this week since it has affected a lot of our travelers I'm sure.
So I guess I will call customer care later in the week. Thing is, I really need the MQMs, which is why I booked this trip with both Delta and United to get me into SBA. And I was going to schlep bags between T5 and T7 at LAX.
DL really stuck it to HSV today and yesterday. Only Delta flights operated into HSV on Monday were Delta Connection. They did managed to get a few mainline flights our early yesterday morning.
Today they cancelled the first four outbound flights to ATL, all mainline. The next 3 outbounds today are Delta Connection, followed by one mainline and then one last Delta Connection.
I know it takes a while to get humpty dumpty put back together, but I am wondering if the overall system is still disrupted or if they are just canning service to the small outstations.
David
Last edited by DiverDave; Aug 9, 2016 at 9:48 am
Aug 9, 2016 | 9:39 am
#555
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
so, just wondering, for those that have flown since the computers went down and subsequently came back up, have the pilots/FA's been making any special PA announcements or just sort of carrying on like its business as usual?