Originally Posted by
ProfRB
I've lost a lot of respect for Delta over the last couple of days. My flights yesterday went fine, but my 18-y.o. daughter is still stranded in ATL. Last night at 2:00a, after 10 hours of delays and I've lost count of how many flight cancellations, the Diamond desk was saying that the earliest they could get her into her destination airport is Wednesday. Meanwhile, pax in her shoes are left to fend for themselves for two nights at the ATL airport with no food vouchers, hotels, showers, etc. etc. Delta's response is "there are 30,000 people stranded there so there's nothing we can do." I hope there are at least a couple of competent class-action lawyers among the stranded.
If an 18 year old kid travels enough to be DM, she should know or at least learn what to do during massive IROPs. She should also have a credit card and know how to book a hotel room for herself, although some hotels might balk at someone under 21 checking in.