Aug 9, 2016, 1:04 pm
Last edit by: TheLifeOfA_NKCM
As most of us ...well, all of us, know, there was a power failure at ground ops in ATL on Monday (2016-08-08) at 2:39AM which lead to mass-cancellations and delays and rebookings spanning as far as next Sunday (2016-08-21) as of Aug 9. Passengers didn't hesitate to display their dissapointment, Twitter, ACS, and DL phone lines were ambushed with customers. In an effort to keep our fellow flyers informed on the incoming changes and information, this Wiki was formed.
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Mondays outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceledsome due to bad weather in the Midwestand no additional cancellations are anticipated.
The airline is back on its feet, moving past this weeks disruption and operating normally, said Dave Holtz, S.V.P. - Operations and Customer Center. Running a reliable operation is something we pride ourselves on and frankly, that didnt happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Deltas Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didnt switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Deltas systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airlines flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Mondays outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Mondays outage that disrupted the flight schedule. The outlook for Wednesdays operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Mondays outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceledsome due to bad weather in the Midwestand no additional cancellations are anticipated.
The airline is back on its feet, moving past this weeks disruption and operating normally, said Dave Holtz, S.V.P. - Operations and Customer Center. Running a reliable operation is something we pride ourselves on and frankly, that didnt happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Deltas Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didnt switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Deltas systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airlines flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Mondays outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Mondays outage that disrupted the flight schedule. The outlook for Wednesdays operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
Delta computers down
Aug 9, 2016 | 9:43 am
#556
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,315
. Even with the fun of going down to the tunnel to get to T6, taking the non-airconditioned connector to T7, then across the sometimes madhouse UA terminal to T8, and dealing with surly UA GAs (they make the lousy DL LAX GAs seem pleasant), it's still better than driving up the 101. But not cheap.I know, off topic.
Aug 9, 2016 | 9:44 am
#557
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
The outbound part of the ticket will be refunded, which of course will go back to the company.
I was hoping to get ORC so I actually get something from this mess, but apparently you don't get ORC when the ticket is refunded. And the voucher will go to the company for my next trip. I think that's still the company policy, and they certainly will be aware of the vouchers being issued this week since it has affected a lot of our travelers I'm sure.
So I guess I will call customer care later in the week. Thing is, I really need the MQMs, which is why I booked this trip with both Delta and United to get me into SBA. And I was going to schlep bags between T5 and T7 at LAX.
David
I was hoping to get ORC so I actually get something from this mess, but apparently you don't get ORC when the ticket is refunded. And the voucher will go to the company for my next trip. I think that's still the company policy, and they certainly will be aware of the vouchers being issued this week since it has affected a lot of our travelers I'm sure.
So I guess I will call customer care later in the week. Thing is, I really need the MQMs, which is why I booked this trip with both Delta and United to get me into SBA. And I was going to schlep bags between T5 and T7 at LAX.
David
Aug 9, 2016 | 9:45 am
#558
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
Aug 9, 2016 | 9:46 am
#559
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Posts: 11,996
I don't think so. UA is in Airside 3 (west side), along with Airside 1. DL is in Airside 4 (east side), along with Airside 2. Last time I was in MCO you could get between Airsides on the same east or west side of the terminal. But you won't be able to get between Airside 3 and Airside 4 while staying in the sterile area. You would have to exit security and then hope TSA lets you through to an airside that isn't on the side your flight is departing from.
Aug 9, 2016 | 9:46 am
#560
Join Date: Mar 2016
Location: MSP & BWI
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,227
I believe they can both be accessed post security since they're both in Terminal B, but I'm not sure. At this point, I'll take anything I can get. Right now, tomorrow seems manageable. but with how today is going down. Kind of skeptical.
Last edited by TheLifeOfA_NKCM; Aug 9, 2016 at 9:53 am Reason: oh dear god, my grammar.. that made no sense
Aug 9, 2016 | 9:49 am
#562
Join Date: Aug 2006
Location: SJC
Programs: DL DM MM, Atmos (Stupid name) Silver, Marriott Titanium, Hyatt Disc, Hilton Silver
Posts: 3,491
My 5:45 AM BZN - SLC flight cancelled and I was sent via SEA instead. I get in almost 3 hours later. Not the end of the world. On my BZN - SEA flight, they offered a volunteer $1,000 DL $.
Aug 9, 2016 | 9:51 am
#563
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Posts: 11,996
"A" and "B" refer to the landside stuff at MCO (check-in and baggage claim and parking) unfortunately so both airlines in "B" doesn't help one transfer between the two while staying airside. For your departing terminal in MCO, you have to look at which "Airside" you're in. As I noted above, UA is in Airside 3 and DL is in Airside 4, on opposite sides of the central terminal area.=, unless they've built some airside connector all the way across the terminal since the last time I was in MCO (6+ years ago).
Aug 9, 2016 | 9:51 am
#564
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 2.017 MM, Hilton Life Diamond, IHG Diamond, Avis CHM, Marriott Titanium (life gold), AA Gold
Posts: 8,052
They don't see the vouchers. Those go straight into your SM account as e-credits. This isn't a refund of fare paid or voucher for cancelling a non-refundable fare, this is a customer service gesture. Company will have no way of knowing who was issued one or for how much.
So I'll call and check on the policy.
You mean T8 . Even with the fun of going down to the tunnel to get to T6, taking the non-airconditioned connector to T7, then across the sometimes madhouse UA terminal to T8, and dealing with surly UA GAs (they make the lousy DL LAX GAs seem pleasant), it's still better than driving up the 101. But not cheap.
. Even with the fun of going down to the tunnel to get to T6, taking the non-airconditioned connector to T7, then across the sometimes madhouse UA terminal to T8, and dealing with surly UA GAs (they make the lousy DL LAX GAs seem pleasant), it's still better than driving up the 101. But not cheap.On the return, I will schlep bags in SFO which I think will be somewhat easier than LAX with the train system between terminals.
David
Aug 9, 2016 | 9:58 am
#565
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
I don't think so. UA is in Airside 3 (west side), along with Airside 1. DL is in Airside 4 (east side), along with Airside 2. Last time I was in MCO you could get between Airsides on the same east or west side of the terminal. But you won't be able to get between Airside 3 and Airside 4 while staying in the sterile area. You would have to exit security and then hope TSA lets you through to an airside that isn't on the side your flight is departing from.
Aug 9, 2016 | 9:59 am
#566
Join Date: Apr 2010
Location: MSP
Programs: SkyMiles; Former DL employee
Posts: 22
I'd agree with many of your statements except that there are 1000's of busineses today that are performing the same logic on vastly superior systems. The idea of single state is NOT new or even airline centric. You're got to be kidding yourself if you think the airline industry is THAT unique. This isn't new or ground braking.
Want an example in the airline industry? How do GDS's some distribute inventory and fare invormation with any (that I know of) interruption in many many years?
Distriubuted mainframes. It's possible. Let's stop this idea of delta is smarter than IT. they aren't. It's proven. They need better people (no more dissimilar than IT organization when this happens).
Want an example in the airline industry? How do GDS's some distribute inventory and fare invormation with any (that I know of) interruption in many many years?
Distriubuted mainframes. It's possible. Let's stop this idea of delta is smarter than IT. they aren't. It's proven. They need better people (no more dissimilar than IT organization when this happens).
If DL really wants to make a run at being LAX's biggest airline, they have a lot of firing, retraining, and very selective hiring to do. My sentiments exactly on the employees. In a market that competitive, DL can't afford to have low-quality staff. High value customers will notice, and will seek out other options after a few bad experiences.
Maybe they should pay some MSP front-line staff to move out there. Bring some of their niceness to LAX.
Maybe they should pay some MSP front-line staff to move out there. Bring some of their niceness to LAX.
I see several news stories now that are saying this is (another) glaring example of the need for data and power redundancy and proper planning, and putting the blame on DL.
Saw a report also saying that the power company said it was more than just an electrical equipment failure, but a computer glitch on DL's part that contributed as well.
Saw a report also saying that the power company said it was more than just an electrical equipment failure, but a computer glitch on DL's part that contributed as well.
A company the size of DL probably has almost a mini-power station either near by or even on campus for its data center. Thus no other power customers need be effected.
Fixing it to ensure you have enough power for a data center in case of power failure is not easy. Older DCs weren't designed with the power consumption backup that today's DCs need. Upgrading is neither cheap, nor easy. I worked at a DC providing support for 5 hospitals and all associated systems. At the time we upgraded power backups, they only could produce 70% of needed power. This was a data center that only ten years ago had power backup upgraded.
The speed at which technology has come into play has vastly exceeded that which data centers wouldve needed and been designed for only a few years before. Every server, every router, every computer or other electronic adds to the power demand. To replace those backup systems in general means taking the whole system down. In the case at the data center I worked that meant being without any computer technology for nearly 12 hours for 5 hospitals. Mind you this is a small data center. The likes of DL'S would be many times bigger.
As for the reason, a wait and see is best in cases like this. At this stage everyone wants to not be the one responsible and will put out PR trying to touted that. Wait a week and we'll have a clearer idea what caused this to start.
Fixing it to ensure you have enough power for a data center in case of power failure is not easy. Older DCs weren't designed with the power consumption backup that today's DCs need. Upgrading is neither cheap, nor easy. I worked at a DC providing support for 5 hospitals and all associated systems. At the time we upgraded power backups, they only could produce 70% of needed power. This was a data center that only ten years ago had power backup upgraded.
The speed at which technology has come into play has vastly exceeded that which data centers wouldve needed and been designed for only a few years before. Every server, every router, every computer or other electronic adds to the power demand. To replace those backup systems in general means taking the whole system down. In the case at the data center I worked that meant being without any computer technology for nearly 12 hours for 5 hospitals. Mind you this is a small data center. The likes of DL'S would be many times bigger.
As for the reason, a wait and see is best in cases like this. At this stage everyone wants to not be the one responsible and will put out PR trying to touted that. Wait a week and we'll have a clearer idea what caused this to start.
Aug 9, 2016 | 10:04 am
#567
Join Date: Apr 2010
Location: MSP
Programs: SkyMiles; Former DL employee
Posts: 22
"A" and "B" refer to the landside stuff at MCO (check-in and baggage claim and parking) unfortunately so both airlines in "B" doesn't help one transfer between the two while staying airside. For your departing terminal in MCO, you have to look at which "Airside" you're in. As I noted above, UA is in Airside 3 and DL is in Airside 4, on opposite sides of the central terminal area.=, unless they've built some airside connector all the way across the terminal since the last time I was in MCO (6+ years ago).
Aug 9, 2016 | 10:04 am
#568
Join Date: Mar 2016
Location: MSP & BWI
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,227
"A" and "B" refer to the landside stuff at MCO (check-in and baggage claim and parking) unfortunately so both airlines in "B" doesn't automatically help one transfer. For your departing terminal in MCO, you have to look at which "Airside" you'rein. As I noted above, UA is in Airside 3 and DL is in Airside 4, on opposite sides of the central terminal area.=, unless they've built some airside connector all the way across the terminal since the last time I was in MCO (6+ years ago).
I still haven't memorized MCOs layout aside from Airside 4, my debit card just expired so I'm out of luck as far as getting into any lounge, specifically the club at MCO or a SkyClub rn
.So, yeah.. Tomorrow wil be fun. Very. -Oh right, and if I do get on, it's Y in a 739, great..
---
Okay, now with that out of the way... For now. I'm optimistic about the flight out there's a chance I'll get on. So long as DL doesn't do anything stupid and fliesdelta doesn't jinx us again we should be good. Was painful to watch as the 7:45AM flight today went from 110 seats to 30 -in one day!
But either way, I'm still thankful. I could be on Spirit right now, but I'm not. So, that in itself is a blessing.
Last edited by TheLifeOfA_NKCM; Aug 9, 2016 at 10:09 am Reason: For the love of god. Whats with me today? That made even less sense!
Aug 9, 2016 | 10:04 am
#569
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Posts: 11,996
I agree but what TSA should do and what their competence level will allow them to do are two different things. Like most other gov't agencies, they like to say "No" just because they can, and perhaps provide some lame excuse to go along with their "No" which has no basis in reality.
Aug 9, 2016 | 10:10 am
#570
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Posts: 11,996
That's just it - to go from the east side to the west side, there's no "hope". It's just "you can't". 1 and 3 are on the west side with its own checkpoint. To get to 2 and 4 from 1 and 3, you have to ride the train to the central hub, exit the secure area, cross the terminal (past the food court, shopping areas, and the Hyatt), and then go through security and take the tram to 2 or 4. Depending on the security set-up, you *may* be able to transfer between 1 and 3 OR between 2 and 4 without clearing security since 1 and 3 use the same security checkpoint and 2 and 4 use the same security checkpoint, but even this is dependent on the set-up that is currently in use both by TSA and when you get off the tram. IIRC, I've seen both (where you could and where you couldn't transfer), but my memory could be fuzzy. I flew out of MCO quite a bit from 2005 through 2010 but haven't flown there since.